I recently was in the Lexington area traveling on business and was unable to get into the Hampton Inn as they were booked and the only Hilton property I'm aware of in the area. I visited several hotels in the area looking for accommodation when I came across your property. Although it's a little below the standards I typically look for, Ms. Grace with her warm and inviting personality sold me that this property would do for the evening. It appeared you were in the process of some renovations which I am always glad to see dated hotels having to improve the property. None the less, it was Ms. Grace and the staff that sold me and will have me to return if future travel brings me through the area again and the Hampton Inn is unable to accommodate. On a side note, had I visited TripAdvisor prior to stopping in, I would have chose not to after seeing the reviews. Not for the negative feedback from previous guests as being a frequent traveler I have learned that the majority of negative feedback comes from guests who just did not get their way and utilize TripAdvisor and other online forums as a tool to bash the hotel. It was disappointing the length of responses and amount of details from the general manager to a point it gives an impression either he has to have the last word or even worse an attempt to justify or coverup the hotels short comings. Just a thought for you to consider that sometimes a lengthy response appears to be justification when the majority of the reviews I read either didn't need one or could have been condensed and not look like a retaliation towards the guest writing it. Any person utilizing TripAdvisor for hotel research is smart enough to see negative reviews and understand the difference between a legitimate negative review and a cranky crabby guest. Ms. Grace had superb and professional customer service which sadly puts your comments/responses to shame. Truly no offense, just a perception how trades like myself view and perceive the management based on their comments. Thanks for a decent stay during my unexpected stay in Lexington and please let Ms. Grace know I appreciated her southern charm and hospitality after a long and frustrating day.
- Official Description (provided by the hotel):
- Experience the charm and warmth of Lexington, Virginia at the new Holiday Inn Express Lexington. Conveniently located at the intersection of I-81 and I-64, we're just minutes from all the areas attractions, such as: Washington and Lee University, Virginia Military Institute, the Virginia Horse Center and Natural Bridge. At the Holiday Inn Express Lexington you'll immediately fall in love with the hotel's beautiful decor and be greeted by our courteous staff. Our hotel will surround you with the conveniences that make business and pleasure travel easy. Relax and get ready for the day ahead in one of our guest rooms, featuring 27 HD flat screen televisions, a comfortable large well lit work area with ergonomic chair, two phones with data ports, complimentary high speed Internet access, complimentary weekday newspaper, in-room coffee and complimentary continental breakfast. In addition to traditional hotel rooms, the Holiday Inn Express Lexington offers you two room suites with two full-size beds. These suites have a separate sitting area with a second television, 48' pull out sofa bed, table for four or a desk for corporate needs. There is also an over-sized, fully-equipped kitchen with microwave, large refrigerator, dishwasher and utensils. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Agoda, Hotels.com, Expedia, TripOnline SA, getaroom.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Holiday Inn Express Lexington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Lexington Hotel Lexington
- Holiday Inn Lexington