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“$150 for WHAT!!!”

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Hilton Garden Inn Lynchburg
Ranked #8 of 23 Hotels in Lynchburg
Certificate of Excellence
Reviewed 21 February 2013 via mobile

Where do I begin? Two key cards neither of which works properly! The thermostat didn't control the heat properly. The room became like an icebox and began to make a loud banging sound Around 3 AM . When my son went to take a shower this morning the handheld Shower head began to spray water everywhere but in the shower. I would think if you gave a customer a room Accessible to the handicap it would be inspected Periodically For defects such as The broken handheld showerhead. I have stayed at this chain before But never have I experienced So many flaws withone room. So this morning when I woke up I saw a card in the room That stated any customer disatisfied with the service of Hilton that you would be offered a refund. I made such a complaint to the front counter this morning and received no satisfaction!! I've stayed at better for this Particular chain for less money And always left satisfied. So again I say to Lynchburg Hilton Garden Inn $150.00 FOR WHAT!!!

  • Stayed: February 2013
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Thank Huhhhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 - 595 of 675 reviews

Reviewed 18 February 2013

the rooms are very clean,water flow in shower is great,even very hot.staff handled a medical emergency perfect that saved my life.only down side is wifi room connection,will not allow movie streaming or online game play on PS3,they are working on that.hotel is on a main road near many types of restaurants,shopping,most walking distance from hotel.plenty of parking,even plenty of handicapped spaces.staff is very helpful and friendly,they handle a medical emergency like pros,a must stay location,if rooms are availible

Room Tip: choose a ground floor if you want to use pool,faster access,but easy access from any floor
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  • Stayed: February 2013, travelled solo
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Thank ronnietaylor474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 26 February 2013

Thank you for staying with us! It is great to hear that our staff responded to your medical emergency in a calm and timely manner and you will be able to stay with us again. Yes, we are currently working on our Wi-Fi connection to better serve our guests needs. We look forward to having you stay with us again! We can't wait for you to see what the new lobby looks like after Project Grow. Again, thank you for staying with us.

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

Stayed two nights over the Christmas Holidays. Traveled with a 4 yr old and requested a room away from the road. It was excellent and quiet. Enjoyed the pool and breakfast at the hotel. Staff was very professional and friendly. The hot tub was too hot for me. A little tricky getting to it, but once there, we enjoyed our stay.

  • Stayed: December 2012, travelled with family
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Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 26 February 2013

Thank you for staying at the Hilton Garden Inn - Lynchburg! It is great to hear how much you enjoyed staying at our property. Thank you for your candid comments. We pride ourselves in taking care of our guests and offering the ultimate service that HGI is known for. We hope to have you come stay with us again the next time you are the area.

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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Reviewed 21 January 2013

My recent stay at the Hilton Garden in Lynchburg VA - exceeded my expectation. The hotel was very clean and the staff very attentive. Will definitely stay there on future business trips.Quick check in and check out. Nice bar.

  • Stayed: January 2013, travelled on business
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Thank lov2trvlIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 22 January 2013

Thank you for staying at the Hilton Garden Inn - Lynchburg. It is great to hear how wonderful your stay was with us. Thank you for your candid comments and compliments about our hotel. We pride ourselves in our cleanliness and guest services to all guests walking through our front doors. We look forward to having the opportunity to serve you again in the future.

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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Reviewed 3 December 2012

My stay at hilton garden inn.Like always was great. The staff made me feelat home. The are the
best. From maintence,housemaids,front dest and restauntant staff. A special thanks to Stacy,
Linda,Eugene and Sue.
Thanks again!
Tom Fuller
COLUMBUS Ohio

  • Stayed: November 2012, travelled on business
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2  Thank tlf1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 22 January 2013

Thank you for staying at the Hilton Garden Inn - Lynchburg. It is great to hear that you had such a wonderful stay with us. Thank you for your candid comments and positive feedback about our facility, especially the Restaurant staff. We look forward to having the opportunity to serve you again in the future.

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012

I travel a lot for business but this time I was here for Thanksgiving week. This hotel was very clean and the staff was excellent especially the front desk and the restaurant. The girl working at the bar was very helpful and attentive. The food was exceptional for a Hilton garden Inn. It was better than I have had at some 4 star restaurants. I had the salmon the first night and just a flatbread pizza the next but both were exceptional. The room was very clean and the bed was great.

Room Tip: Make sure you get a low floor away from the RR tracks.
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  • Stayed: November 2012, travelled solo
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2  Thank kmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 26 November 2012

Thank you for staying at the Hilton Garden Inn - Lynchburg! It is great to hear that you enjoyed your time at our hotel once again. It is great to know that we are not only your choice hotel when traveling on business, but also leisure travel as well. Thank you for taking the time to visit the restaurant as well and enjoying the Chef's wonderful creations. We look forward to having the opportunity to serve you again in the future.

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012

Traveling for business this was a perfect hotel to come to at the end of the day. The best part was the staff, they remembered me and made me feel at home. The fitness center is small and frequently got full. Will def stay here when I have travel back.

Room Tip: Stay away from train tracks side
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  • Stayed: November 2012, travelled on business
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Thank laxman413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, Director of Sales at Hilton Garden Inn Lynchburg, responded to this reviewResponded 26 November 2012

Thank you for staying at the Hilton Garden Inn - Lynchburg. It is great to hear how much you enjoy coming back to our hotel each time you visit the area on business. It is one of the goals of our staff to remember our return guests each time they stay with us and make them feel at home away from home. We look forward to many more opportunities to serve you in the future!

Warm Regards,

Andrew Marks
Director of Sales
Hilton Garden Inn - Lynchburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Lynchburg

Address: 4025 Wards Rd, Lynchburg, VA 24502-2943
Phone Number:
Region: United States > Virginia > Lynchburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Lynchburg
#4 Business Hotel in Lynchburg
Price Range: £76 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lynchburg 3*
Number of rooms: 126
Official Description (provided by the hotel):
Less than one mile from the Lynchburg Regional Airport and adjacent to Liberty University, the Hilton Garden Inn Lynchburg hotel is the perfect place to stay while visiting VA. Enjoy a sound night’s sleep in a Garden Sleep System bed, a cooked-to-order meal from the Great American Grill, free wi-fi and more. Take a quick dip in the pool or stick to your exercise regime at the fitness center. Need a snack? Forget a bath product? Visit the onsite 24-hour Pavilion Pantry to grab what you need. ... more   less 
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Also Known As:
Hilton Garden Inn Lynchburg Hotel Lynchburg

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