- Free Wifi
- Free Parking
It's unfortunate this is one of the highest-rated hotels in Lynchburg, as it's not great. In a totally smoke-free building, my room smelled heavily of smoke the first two nights of my stay, and the stench remained for the entire week. Some staff members are quite friendly, while others are not, particularly over the phone. The green neon light on the outside of the building shown through the window the entire night, even with all window treatments closed. The jacuzzi was out of service and there is no scale in the gym or in rooms. Also, no restaurant/bar.
Our goal is to always EXCEED guest expectations… which is one of the reasons why our rating is higher than other hotels in Lynchburg. The Wingate by Wyndham is also 100% non-smoking and I am sorry that one of our guests disobeyed this policy. Anytime we get a complaint about the smell of smoke we investigate it immediately. If we find evidence that a guest was smoking there is a $250.00 charge so the room can be deep cleaned by our Housekeeping and Maintenance Staff.
On occasion, we do transfer calls to our reservations center and I am sorry that they were not as considerate as our staff. Because of your suggestion, we will be adding a scale to our Fitness Center! We hope that you will give us another opportunity to serve you!