I reserved a room through Kayak showing up late in the evening, about 9 PM. The manager looked at me like I had two heads when I told him my name and that I had booked a room for the evening. He then went right to a slip with my information, asked me how many people, handed me a room key and remote, and pointed me in the right direction. I felt like I was imposing. My son and I checked into the room which was stifling. I required internet access which we could not log on to. My son went to the front desk where the manager proceeded to argue with him rudely. I called the front desk to inquire about the free wi-fi and how to connect. The woman who answered the phone spoke with a pronounced accent which I had difficulty understanding. The woman then raised her voice, and associated letters with words so I could understand her articulation. My hearing is exemplary. The manager(?) and two boys came to our door a few minutes later. The manager continued to raise his voice and speak rudely as the older child attempted to discern the problem. The virus program we use was blocking their unsecured network, so it was a minor problem on our end, and readily fixed (I determined the concern after a few minutes more of fiddling with the control panel). FYI - Once connected, the internet was painfully slow, similar to dial up. This in no way excuses the manner in which we were treated. I felt like a second class citizen, or an intruder, an imposition. The room was reasonably clean with the exception of a few bugs. It appears an old building and one could see light around the door so I assume the bugs came in seeking comfort. In the morning my son went to scout out the free continental breakfast. Minutes later he came back to the room and said there wasn't one. I had an appointment in the area that morning which I had to get to, so we had a late brunch, as there was no way I, or he, was going to deal with the manager if we could avoid it. Water, nuts, and granola tied us over until we could stop for real food. Running an Inn requires a service orientated approach, or in the least general human kindness. If you have thick skin, don't mind being treated like an untouchable (avarna or out castes), don't require the internet for anything important, say like a meeting in the morning that one drove 5 hours to attend, don't mind a few bugs, and have a great imagination concerning what constitutes a continental breakfast (I thought surely more than air), by all means, book.
- Official Description (provided by the hotel):
- The pet friendly Budget Inn is located in Nassawadox, 3 miles from Northampton Shopping Center, and 2 miles from Campbell Field. The Eastern Shore National Wildlife Refuge is a short 35 minute drive. ... more less
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