the best location in oualidia, i never stayed but did visit the rooms, and as long as there is a small luxury hotel service no problem... But But But, i did go twice in the past as a walk in for drinks and for a visit , and the service at the front desk was of a simple riad in the medina.
today we did go as a group of six adults, who had booked through the telephone number provided to us on the voucher handed out to us in the oualidia hotel itself during a past visit, and after talking to the front-desk ,we reserved with the person handling the spa bookings. when we arrived at the designated time for our three massages and three hammams , we were met by a non existent cold-girl at the spa''s desk, who after hearing our desire to proceed with our scheduled treatments responded that she had no such services booked . i confess that my friend who has herself numerous guest-houses in this country,and takes great pride in a swift efficient and welcoming service, had had in the past always the same absence of 5stars service in the sultana , but being the only hotel with a spa , she keeps coming back and keeps sending most of her guests to it , which explains the free voucher mentioned earlier, but to no avail, she almost lost it when she was not offered to sit down or a tea ... just ""i dont know""! ten minutes later this girl came back , saying we had booked at the sultana marrakech , because we had called the number printed on the voucher given to us in oualidia for a treatment to be taken in the oualidia spa !!! its always pleasant to hear a response stating whose fault it was, rather than looking for a quick and professional solution to a problem occuring by the way ,on a slow week day, when apparently no other guests were using the spa , it is not an acceptable attitude in such a beautiful and renown establishment .
just to make a long story short, it was offered after a good twenty minutes, the spectacular solution to provide us all with appointments split during the entire day and no apologies of any sort or even the appearance of some human form of management body...
so i want to emphasize that in three visits i never ever was offered an apology or the possibility to converse with some one in charge , all that in a 5 stars hotel. so be prepared ,its an expensive beautifully located hotel with no management and no real service !!!
i cant rate the quality of the masseuses because i left after waiting too long .but being the only spa in oualidia makes it difficult to forget its numerous flaws
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Booking.com, TripOnline SA, Prestigia, Agoda, Evoline ltd and 5viajes2012 S.L. so you can book your La Sultana Oualidia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Sultana Oualidia Hotel Oualidia
- La Sultana Hotel Oualidia