This place is horrible!
Booked new years eve tickets to an event at the restaurant, we were getting there late so we asked during the day if this was ok as we had a diving tour booked. No less than 3 staff members told us this was ok.
So we arrive at 8 30 pm - the food was a buffet type set up, horrible! It was cold and had bugs crawling through the buffet food. When brought to the attention of staff by my Thai talking girlfriend she was laughed at. When we asked for our money back because the food was cold (after being assured that arriving at 830 pm was ok) she was laughed at again.
I asked to speak to the manager but was told he refuses to come out and see me. Overall this place is the worst on Ko Chang (this was my 4th visit)that Ihave exprienced and almost the worst I have exprienced in SEA.
Avoid at all costs. Ko Chang has many many fine restaurants with genuine staff and management that want to look after their customers sadly, Cookies Ko Chang is not one of them!
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