After reading tripadvisor we expected a nice bungalow. We were very wrong. We were shown to our room down what can only be described as long, dark dangerous steps to our lodge which had rotten wooden stairs which were infested by large red ants.
After our long trip we went to the restaurant for refreshments & food to be told we had to hurry as they shut at 9pm, therefore mid meal we were shown our bill & told to pay! No apologies, simply told this was how it was before they disappeared. It is too far to walk to any local bars as the roads are unlit, dark & very steep, so when we asked if they knew a taxi number, they said no & we either walk or go back to our room.
The a/c was working quite well, but the room was not well maintained nor decorated. While the restaurant offered real good affordable food, we considered the staff quite rude. We had to pay the bill while we just started the main course. The other day they forgot to serve us breakfast. Also, when we needed a taxi to catch our voat trip back to the mainland, they did not offered any help and we missed the boat.
As the hotel is located 1km south off the town, you have to walk a steep dark road. Some peope would like tomtake a taxi for this journey.
Our friends were attacked by monkeys at this resort. They were very affraid and were resqued by another guest. The staff did not help nor took the attack serious. When they desised to change hotel, the did not receive a refund: very rude.
We would not recommend this hotel, they lack manners, location is poor for any other restaurants & the beach is not a stones throw away, the only access is an area full of rocks where you cannot swim unless you manage to wade out to much deeper waters at your own peril. Only the food is ok.
- Also Known As:
- Bai Lan Bay Hotel Koh Chang