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Aunchaleena Beach Front Resort
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Reviews (47)
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9 - 14 of 47 reviews
Reviewed 26 January 2013

We got scammed into this hotel by the small office where the ferry leave's. They said great hotel "best on koh chang" after they signed us up to the horror hotel they even want tips. No one in the hotel speaks English. Only saw drunk eastern Europeans running around yelling. Food was terrible and expensive. And your stuck away from everyone else on the island. The taxi to get away was 450 bhat... cause they didnt go up there. The service was poor and the rooms were full of insects. We left after one night after booking for 3 by the scam travel office at the ferry. We asked our money back but that didn't happen. We had the most expensive rooms 4500 bhat per night for a dirt hole. AVOID!!

  • Stayed: April 2012
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2  Thank Poetjeuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

I do believe this was a luxury resort 10 years ago but with next to no maintenence it has sadly fallen apart. We actually didnt stay here but payed for a walk around the place wich took 40 minutes and didnt see anything open or any people staying here. Too scared to look inside the big ship they have as cabins.The pool was empty and the staff flead at the site of us.Its worth a look just to see how not to run a resort.

Room Tip: worth to have a look but dont stay!
  • Stayed: June 2012, travelled as a couple
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6  Thank Heath G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2012

I am still in shock after 3 weeks as to how miserable my experience at this hotel was. We booked it online, and had no idea we were booking an ALL-INCLUSIVE resort that's totally removed from the rest of the island, and extremely inconvenient to the other beaches. We arrived after a long day of travel and were told our room wasn't ready - before they even asked us our names!! The "ship" our room was in was totally disgusting, neglected and straight out of a horror film. I have no idea how this place is still open. They did have a humorous "Competency Certificate" hanging up in the lobby which my friend and I took photos of for comic relief. But nothing else was funny about the Grand Lagoona. DO NOT STAY HERE!!!

Room Tip: Just don't stay here! Period.
  • Stayed: January 2012, travelled with friends
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9  Thank EmSok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

Rooms are expensive, but very old. Our room was dirty and smelly, the airconditioning was old, moister and smelly, there was no sign of luxury at all. And we had the luxurious boat suite. An old rag.
People were very unfriendly, food was lousy, there was no service at all. The private beach was dirty, empty bottles everywhere.
We wanted to leave as soon as possible. It was a very nasty experience. Please, don't ever go there!
All other european people we spoke had the same experience and were hoping to leave there as fast as they could. Once, there even was a strike of unhappy hotelguests...

  • Stayed: January 2012, travelled as a couple
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5  Thank SVM30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

Maybe when it first opened, this place was grand - but not any more. Everything about the place is faded and jaded. The resort is in desperate need of investment and it's plainly not forthcoming. The staff are miserable - which is so unlike the Thai people. I suspect that the staff are treated much like the resort is - with little respect and with little care.
At check-in we found out that the rooms (2) we had booked were unavailable. The alternative shown to us was dark, smelly and the receptionist really sold it to us when she said "It's right next to the bar, it will be noisy." Luckily the one member of staff who spoke any decent English suggested another option which was acceptable (but only just.) The same member of staff told us that every single person who had checked in that day (Christmas Eve) had complained and demanded to be moved.
Throughout the resort there are signs of a complete lack of care or maintenance. The Galaxy is the centre piece - a 7 deck boat housing 70 rooms. In the pictures it looks gleaming and white and the description talks of five star luxury. In reality, from the outside it looks like the Titanic - after being raised from the depths.
The bar on the beach is fine but over inflated prices stop most people using it.
The restaurant on the beach blares out awful Russian pop music half the night. The food is average to poor in the evening and breakfast is just abysmal - in fact one resident took over from the chef to cook his own eggs and ham in an effort to put something edible on his plate.
Tables and chairs are falling apart and no one cares.
On the positive side; the beach at the resort is fine but you'll have no other option for food or drink than the resort bar and restaurant.
The swimming pool is small, dirty and no-one used it.
The location of the resort is miles from everywhere and the resort offers no free shuttle. Taxis will ask you for 150 baht per person to go to the nearest village - Bang Bao. To go to the main beaches will cost you more. You would be advised to rent mopeds at 200 Baht per day (the resort charges 300 per day so rent elsewhere); or rent a car which you can get from about 800 baht per day. The roads in Koh Chang are narrow, winding and unlit at night. Not a fun driving experience.
We rented a car and used the resort only to sleep in. We spent our days and our evenings well away from Grand Lagoona.
My advice - go elsewhere. Bang Bao, Kai Bae, Lonely Beach, White Sands Beach - there's plenty of choice.
Things go wrong at hotels, but when the hotel really doesn't care then it's time to send them a message by taking your hard earned cash elsewhere.

Room Tip: Rooms well away from this resort would be my advice
  • Stayed: December 2011, travelled with family
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2  Thank Quinnynews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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