We arrived with our 3 children and visting family from overseas for a 6 day vacation by the beach. After a gruelling 5 hour drive from Bangkok we were anxious to get into full vacation mode.
Once we were given our rooms, we proceeded to the restaurant for our first "real" meal of the day.
We were given an extensive menu and made our choices.
When the waitress returned to take our orders, we were advised that EVERYTHING we had choosen was "not available today". We were told that the chef could only make about five or six thing on the menu. Not even basics like Pad Thai, Satay, or Massaman curry and No western food at all!!!
We ordered drinks from the bar and we were told the only things available,was beer and some really bad wine, all of the other bottles were empty and only there for decoration.
We had to get back into our car with three very tiered children and drive 6km to another resort where the kitchen was open, to get some dinner.
Our night was interrupted by a noisy AC and broken toilet !!
The breaking point happened during our return visit to the restaurant the next morning, there was a buffet style presentation, ALL of the food in the 'warming trays' were COLD.
When we asked for cold milk for our daughter's breakfast, we were told it was not available, maybe tomorrow, " Give her cream !"
Our sons came back from the pool complaining that the water and tiles were "slimy".
A walk along the" beach" revealed it to be littered with garbage, plastic bags, glass etc.
At that point we joined a group of other guests already at the reception desk to demand a cancellation and refund.
We litterally had to argue and INSIST that the paperwork be completed before our departure.
They have ruined our much needed family vacation : ((
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- Also Known As:
- Kooncharaburi Resort Spa & Sailing Club Hotel Koh Chang
- Kooncharaburi Resort Spa And Sailing Club