I decided to write my first review since I usually rely heavily on TripAdvisor reviews but had a hard time deciding whether or not to stay at Chai Chet since reviews were so mixed. Hopefully this review will help others who may be on the fence like I was.
We took a gamble and stayed in two standard hillside rooms, one room for my husband, baby and I and a second room for Grandma and our toddler. We needed the rooms to be close and felt the villas might not allow for that even though they looked nicer. The resort as a whole seems really nice in some aspects (mainly the pool) and lacking in others (the rooms). We didn't have toilet paper in our room when we checked in, one of the nightstands had a gaping cracked hole in the top, and the king size bed is on wheels with two twin size comforters laid across it. The bed on wheels bit may not have been such a nuisance if I didn't have to breastfeed the baby. Anytime I leaned against the headboard, the bed scooted away from the wall making each feeding feel like an ab workout. There wasn't really any other suitable place to sit in the room as the bench had two pieces of furniture hanging over it on either side which was fine if all you used the bench for was putting stuff vs sitting. And the beds are rock hard but if you're used to Thai beds, that's nothing new as many hotels in Thailand have rock hard beds.
The real kicker, and why I definitely won't stay here again, was an issue with housekeeping and the crap wifi. Our 3 month old baby had a blow out poop while I was feeding her siting on the bed. Baby poop got on the sheet so I took it off the bed and down to the housekeeping section under the reception area. There are no phones in the room so I couldn't call to ask for service. The woman who greeted me was visibly pissed and motioned me to go up to reception. I went and was informed I would need to pay a 600 baht fine for the soiled sheet. I told her it was baby poop and would easily wash out. She said if I washed it out myself there would be no charge. So I took the soiled sheet back to my room, sprayed it out in the shower. Later that evening a housekeeper came to pick up the sheet and inspected it thoroughly to ensure there were no marks on the sheet. I felt like I was back at boot camp or something. I thought they paid people to wash their sheets but apparently that costs you extra. The wifi also didn't work in either of our rooms. The signal was there but wasn't strong enough to be able to do anything online like check email or leave a review on TripAdvisor.
The restaurant was fine. The wait staff were attentive and so great with the kids- this was one of the very few high points. The food was decent. Not amazing but not bad.
The pool was nice but the staff didn't enforce the no smoking signs on the pool deck so there were times it was quite unpleasant to be lounging if there happened to be someone smoking nearby (this happened twice).
The scenery around the peninsula was nice. There is a trail marked with a jungle trekking sign that takes about 20 min to do as a loop and has really pretty views. But you don't have to be a guest to enjoy that.
The beach is a quick 1-2 min walk away and was fine. It would have been great if there wasn't loud construction going on non-stop.
All in all, despite some of the good points, there were too many negative points to make it worth coming back. We loved the island though and since we live in Bangkok, we will definitely be back for another visit at a different hotel.
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- Also Known As:
- Chai Chet Hotel Koh Chang