We stayed at the White House resort from the 2nd of January 2013 till. The 10th January 2013, first impressions are the resort has the perfect location situated right on the beach with a pool also, they have about 20 bungalows and then the standard rooms around the back, after reading the reviews on here we opted for the standard room as some had stated that the bungalows where on the small side etc. we were not disappointed with our room so to speak, it was looking a bit tired and in need of some maintenance, but the air con worked fine and the shower always had warm water albeit a next to nothing pressure but hey we are in koh Chang so I wasn't expecting a power shower. Bailan is lovely to have a restful kick back time, we stayed here after staying a week in the rather opposite white sands resort. Unfortunately there are some real issues with the working staff at this resort, I am never one to complain and try to take everything with a pinch of salt but after the 3rd day I was becoming tired of asking 3 different staff members for a simple coke and them all looking straight through me, not having a clue what I was trying to ask for, I have been to some countries a lot more secluded who all seem to know the world wide brand of this drink, but not here it was becoming very strained, my self and my husband used to take turns in the daily battle of ordering the correct breakfast, trying to order a drink in the mid day sun, anything that we tried to ask for we felt we came across a brick wall, and we were not the only ones there that felt like this, eventually in the later part of the week we were going outside the resort to a place called the coconut hut for food and drinks which I have to say is the best place to eat in the whole of koh Chang, a family run place where the food was outstanding every single visit. Back to the White House, there needs a lot of maintenance done here, everything is looking old and shabby and every building is screaming for a lick of fresh paint, there are sunbeds broke which when we left was still on its side by the pool, not taken away for the 4th day. The staff I'm very sorry to say are lazy, sitting on their phones all day when there is quiet clearly a lot to be done around the place. (Especially the young girl) in all my stay I must have seen her work an hour the rest of my stay she hid herself away behind the bar on her phone, when trying to ask for anything I got the same answer every time "what?"!!! I gave up on her in the end. This review is such a shame because it could have been perfect with a few issues being dealt with by the management and maybe someone who could show the staff some guidance, the staff are without a doubt losing them money because everyone goes outside the resort for food and drinks which I feel is a shame. So all in all I did enjoy my stay at he White House but would only return when it had been updated, cleaned & staff are trained properly, so don't let my review put you off staying here it definitely has some thing to offer just don't expect an oil painting because you will be disappointed.