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“Absolutely dreadful”

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Privacy Resort Koh Chang
Ranked #26 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed 9 July 2014

My partner and I both agree that our stay here was by far the worst experience during our 2 months in Thailand. The room we resided in needed quite a bit of TLC and lacked standard amenities. Beds were very hard and bathroom was quite dingy. Breakfast was standard and did not accommodate a vegetarian diet, despite multiple requests. No wifi! (Although to be fair, he did give us the option to check "only email" on his phone!) We tried to overlook these things and instead focus on enjoying the company of the host and the other guests...but unfortunately, could not do so.

The other guests of the resort were all of German descent (same as the owner) and were catered and tended to without question. We, however, were treated like second-class citizens. I wish this was an exaggeration. My partner and I are soft-spoken, mindful and respectful people and did not deserve to be ridiculed or humiliated in front of the other guests. Heiko, the owner did not know that I spoke German and made disparaging comments about our mannerisms, our "lack of intelligence" and our limited knowledge of the area (I would have imagined the latter to be quite common and even expected for those visiting the island for the first time. No?) It was mortifying to be made fun of, especially to amuse the other guests. At one point, he even referred to us as "farangs" to some locals as he rolled his eyes after we had asked him for directions. We found Heiko to be insensitive, cruel and deceitful.

Even then, we tried to give him the benefit of the doubt. We joined him, his wife and the other guests for dinner at a local restaurant. A restaurant, that he, as a local, could vouch for. Imagine my shock when I came across the restaurant on other review sites to read things like "stay away", and "disgusting". This was, unfortunately, confirmed when I received my rice with a dead fly on it and my plate of fish that seemed like it was fresh five days ago. I should have figured this when we had walked in and found the place to be COMPLETELY EMPTY. What was most interesting was the fact that Heiko, unlike the rest of us, did not pay for his dinner. Hmmm.

After continually assuring us that he had our best interests at heart, we began to trust him, attributing his behavior to miscommunication and cultural differences. Sadly, this was a mistake. He made arrangements with a local to give us the "best price" on a few services, when in reality, he conned us out of 4000 baht. I cried all the way back to Bangkok. Please spare yourself the heartache and stay away.

  • Stayed: May 2014, travelled as a couple
    • Location
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32  Thank Lulu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 19 August 2014
Google Translation

Liebe Gäste,
es ist ja offensichtlich, dass hier jemand versucht uns etwas zu unterstellen was völlig an den Haaren herbeigezogen ist.
Wir hatten keine Gäste aus Italien und die Anschuldigungen sind ja nahezu persönlich statt sachlich.
Vergleichen Sie die anderen Kommentare mit diesem und entscheiden Sie selbst.
Oder besser noch, kommen Sie uns besuchen und überzeugen Sie sich selbst von unserer Gastfreundschaft und unserem erstklassige, Service.

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24 - 30 of 94 reviews

Reviewed 20 May 2014

If you are up for a low key time and want to be remote surrounded by wonderful nature but don't want to give up the luxuries but also don't want to pay luxury price than this is the spot. What makes it so nice are the gracious hosts. Make sure to bring some snacks and beverages if you just want to sit by the pool all day and read a good book. They have a great breakfast and you can ride along for dinner but the days is yours unless you go out with the gang. Meet some great people that stayed there. Thanks

Room Tip: Bring a mini reading lamp
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  • Stayed: May 2014, travelled as a couple
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3  Thank Shanewilliamfinlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 20 January 2015

Thank you !

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Reviewed 7 April 2014

Privacy resort is on the East side of Koh Chang which means the area has not been over developed. Not sure why Taxis do not seem to like going east - the price quoted at the ferry port to Privacy was 1500 baht - thats £30! Just contact Privacy direct and they will provide a much more reasonably priced shuttle. Because of the taxi price I imagined dirt tracks and hair pin bends but in fact the road was fine and would be safe to drive a rental car or scooter. As we have had bad experience with scooters my wife will not get on one. I was a bit concerned about how much it would cost to get around, but for the 3 nights that we stayed, Heiko, the German owner made sure that we got around all of the interesting places and arranged an excellent boat trip around some islands, snorkelling and great beaches. Heiko has a pickup truck and took us out each night to restaurants and back to Privacy for drinks (bought in a local shop so not expensive). The rooms are spotlessly clean and comfortable with a/c and on suit. I thought we might get eaten by Mosquitoes etc given the location but not a bite! Breakfast was excellent. Its not near the beach but for us this really didn't matter because Heiko ensured that we were mobile and got to see everything. Definitely recommended.

Room Tip: Our room was close to the road but this really didn't matter as there was hardly any traffic
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  • Stayed: March 2014, travelled as a couple
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4  Thank johnnyholliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 8 January 2015
Google Translation

Vielen Dank für die tolle Bewertung. Wir werden uns bemühen noch besser zu werden.
Hoffentlich sehen wir uns bald wieder

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Reviewed 2 April 2014

Since years we are coming to Koh Chang, natural full of adventures location, but this time we went to the east side, we have read a lot of The "Privacy Resort Koh Chang" and want to stay this place. Heiko and his team try everything that we feel the stay unforgettable. The surrounding, nature, silence, environment, etc. makes the place a paradise. The standard and facilities of the bungolows are excellent. They are really top and there is no time limit getting a proper service. The weather was great, the time during our stay runs too fast even with anTV in the room, but we never used it. Getting a motorbike from Heiko or hiking in the national parks or swimming in the swimmingpool in front the door was wonderful. Heiko was so helpful to bring us with his motorboat or car around and making our holiday perfect, all the things you want to do on holiday, he is just an amazing...The privacy has been never disturbed and we had a lot of enjoyable evenings together with Heiko and his beautful wife and other hotel guests.
If you want to escape from the business world and rest and recharge your "battery" this is the right place to do so. We really felt like we were in paradise, something that we will always remember. Thank you so much for renting out your beautiful place to us and making our stay on the otherside of Koh Chang so fantastic. It was a really wonderful. We will comeback to Privacy Resort and spend more Time.

Room Tip: Anyone are great!
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  • Stayed: February 2014, travelled as a couple
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2  Thank Jimmy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 20 January 2015

Thank you !

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Reviewed 14 March 2014

It is our experience that a significant number of hospitality facilities in SE Asia don't understand the concept. The owners of this delightful getaway on the quiet side of Koh Chang certainly do. The facility is not exotic but the experience is fine because Heiko and Narrisa will ensure that your needs are met. We particularly enjoyed the gathering in the evening with the other guests to exchange travel stories.

Room Tip: Arrange your ground transport to the resort (from the ferry dock) in advance. Be aware that they don...
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 8 January 2015

Thank you very much

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Reviewed 10 March 2014 via mobile

All you can read here is 100% true. PRIVACY RESORT lives up to its name.It makes a great base for exploring the island.Mothimg is too much trouble for Haiko and Narrissa.They arrsmge whatever you need, but never impose themselves on the guests. Highlight for this solo traveller were the dinner trips to local restaurants in Haiko's pickup truck. Great way to enjoy wellpriced delicious local fare.

Stayed: March 2014, travelled with friends
5  Thank boobyeric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Inhaber at Privacy Resort Koh Chang, responded to this reviewResponded 8 April 2015
Google Translation

Frank H. hat nachweislich bei uns 5 Tage verbindlich gebucht und nicht bezahlt. Wir haben Anzeige bei der Polizei erstattet. Als Dank hat er uns zwei rufschädigende Bewertungen geschrieben.
Wir haben ihn auf die Hotel Blacklist gesetzt.
Auf Wunsch teilen wir gerne per eMail den vollständigen Namen und Adresse dieses Herrn mit.

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Reviewed 28 February 2014

We wanted to spend our last few days on Koh Chang on the quiet Eastern side of the Island and booked 4 nights in Heiko and Narisa's resort. After having had a bad experience with our previous resort, we were so happy to find that Privacy Resort is a beautiful place with 6 well maintained spacious bungalows plus a very nice pool. But the best thing at Privacy Resort apart from the looks of the garden and the high quality of the rooms are the hosts Heiko and Narisa. They are the most loveable hosts we have ever had!! Their funny dogs, Susi and Rudi, just had puppies and enjoyed playing with them. At Privacy Resort you will feel like at good friends' place, Heiko helps you with anything you want and every night he takes his guests to some local restaurants to have dinner together. But if you don't like this kind of intimacy with others, don't worry, you can easily just be on your own, without feeling obligated to join all for dinner and afterwards drinks back at the resort - but then you would definitely miss the fun part!What really amazed us was the boat tour with Heikos cozy boat through the Mangroves - what an amazing experience! But for us definitely the most fun experience was staying one night in Heiko's super romantic cottage by the sea. As his resort was fully booked he offered us an alternative by staying one night at his private boat house remotely located at a private little beach (not so much to swim but perfect view). He outdid himself to renovate and make the cottage cozy before our stay there. All in all it was a wonderful stay at Heiko's and Narisa's place and we would definitely recommend it to nature lovers, couples and people who are looking for retreat rather than loud touristic places. Thank you for your hospitality :)

Stayed: February 2014, travelled as a couple
6  Thank Timea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East-Coast-Koh-Chang, Manager at Privacy Resort Koh Chang, responded to this reviewResponded 18 April 2015

Thanks a lot !

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Additional Information about Privacy Resort Koh Chang

Address: 29 Moo 1, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Free Breakfast Free Parking Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #26 of 73 Hotels in Ko Chang
Price Range: £33 - £51 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Privacy Resort Koh Chang 3*
Number of rooms: 7
Official Description (provided by the hotel):
A young and modern Resort in quiet location The Long Beach, the Long Beach and some lonely and tropical beaches arround. Motorscooter and car rental. ... more   less 
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