I've slept on some pretty hard beds in Asia but this one beat them all. Made for very uncomfortable sleep.
The hotel is listed as a "Service Apartment" and in my experience I would expect some apartment type amenities (i.e. dishes, maybe a microwave) but you won't find it here. I think they call it a service apartment simply so they don't have to provide any service (i.e. no reception after 10 pm).
We had booked this hotel for two nights with the expectation of extending if it was good. The first night was hell. They put us in a room directly on top of the 7-11 on the second floor right outside the Roti Cart guy who had himself a nice, loud, stereo that thumped Thai music late into the night. At about 11 pm I went down to inquire about a room change and that is when I discovered there is no staff after 10 pm. Between the music and the bed...restless night. Not a good way to start a vacation.
The following day I asked about a room change and we were given a smaller room on the 3rd floor. Thankfully much quieter but still the same concrete slab of a bed.
The location is good if you like to walk around by the shops and food stalls on the street. White Sand is not my thing though... it's crowded and overpopulated with hotels and bars clogging up the beach (which you can't get to without walking through some other hotel). If you like to party, this would be a good place for you. We moved down past the town of Koh Chang (near Kai Bai) for the rest of the trip and enjoyed a relaxing holiday on beautiful un-cluttered beaches.
The room size is large and the shower is nice (although the window from the bathroom to the room is odd...there is a blind provided). It was very clean throughout the property. No food available and no wifi.
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