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“Very disappointing”
Review of Na Tara Resort

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Na Tara Resort
Ranked #29 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed 1 April 2013

The prices charged at this place are absolutely not worth it. While the hotel is new the finishings are terrible and within months I am sure the rooms will look very run down. It's strangely empty as well.
The hotel is small - maybe 10 rooms only - and reasonably nice but it was not designed well at all.
The shower was terrible - cold and no water pressure. I was told by the only english-speaking staff that there was a problem with the water and it'd be fixed in 20 mins. It was the same for the 24 hours we were there.
The pool is nice, but the only to places to get in the pool (i.e where the stairs are leading in to the pool) are covered up with plants! It's very odd and means you either have to jump in from the ledge (which is not recommended since it's shallow) or push through bushes to get to the stairs.
The beach is non-existent. It's a man-made beach but you can't swim there because it's shallow and right near mangroves. I specifically asked the receptionist upon booking if there was a beach and she lied and said yes. It's not a beach, it's a bunch of rocks and mangroves. Disappointing. The photo on the website is misleading.
You can see sunrise on this side of the island but not the stunning sunsets so if you want to really enjoy the island I recommend staying somewhere else - near White Sands or one of those beaches.
I notice a mixed pot of reviews on this hotel - and each time a so-called General Manager 'Natalie' replied. I did not see any Natalie at the hotel - I assume she is a westerner by her name or she's Thai and uses an English name. Either way, the service at your hotel was atrocious and if you do hope to take people's comments seriously then stop just commenting on people's comments here and actually speak to the people who stay in the hotel in person.

Room Tip: Don't take the ground floor - not so private as people can see in from the pool and breakfast ar...
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  • Stayed: March 2013, travelled as a couple
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3  Thank Asp84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 42 reviews

Reviewed 13 March 2013

It was a real greatest moment for our engagement here. Yes!!! He asked me here. Since from the start, all the staffs are really gave us hands to organized. We knew it was a hard work to do it plus, they have to keep this as a real secret till the day came.

Transportation: At first, staffs there esp., k. khim. She picked us up at the pier, upgrade our room as he requested for our special moment for life, a staff there ( i don't know his name but it seems he is sort of GM there) helped us a lot. We were ran out of fuel, i called and he immediately drive to us and bought us gasoline, set up the meeting with staffs and my fiancé that time.

Food : i am the one who addicted to seafood sauce and i truly guarantee here is the very best one. Fresh, clean and awesome. Breakfast in the morning was also clean and delicious. Lil cute fried egg served in star shaped. That is little thing i love. Made us smile.

Accommodation: we had a gorgeous ocean wing room ( might not be the right type name but believe me, our room was great), second floor, corner room. Warmth, clean, lots of spaces, good decoration. All these combinations are just made us had a slow life here.

Vehicle: we needed to go to night market and staff there were soooo kind to gave us rental bike with a reasonable price. We were rent their motor bike for the whole trip.

If you needed to have a calm, peaceful, spending every seconds with a good quality life . We recommend here. You are going to have a quality time here and your life is going to totally recharge again here.

As we said. Totally worth it!
We will definitely come back again.
Thank you to all in this Hotel. We had a great time there and this story will be share to everyone!

  • Stayed: December 2012, travelled as a couple
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1  Thank Jah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nakohchangtara, General Manager at Na Tara Resort, responded to this reviewResponded 16 March 2013

Dear Khun Jah,

Thank you so much for your review and for taking your time to share your impression of your recent stay at Na Koh Chang Tara.

I am delighted reading that you had a wonderful stay and I will share your positive feedback with the entire team who will be proud to read this. Indeed we are entirely committed to our guests satisfaction and I am glad to hear that we have once again achieved our aim.

All of us at the resort hope that we will have the opportunity to welcoming you both again soon.

Warm regards & Congratulations
Natalie
General Manager

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Reviewed 8 March 2013

It still not finished If you the person who annoyed noises visit there when the construction complete. The bar close too early (around 8pm) still you can ask staff to make you drinks they will service you anyway
but for overall decoration is quite nice the scenery is also great you can see the sea from your balcony

  • Stayed: February 2013, travelled on business
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1  Thank Aomickyc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nakohchangtara, General Manager at Na Tara Resort, responded to this reviewResponded 17 March 2013

Dear Aomickyc,

I am truly pleased to hear that you have had an overall most enjoyable stay at Na Koh Chang Tara.

I am sorry to read about the noises that might be disturbing you. I would like to take this opportunity to inform you that we have tried our best to make our resort a better place for our guests. Regarding the service please rest assured that this does not reflect at all our normal high standards.

We look forward to welcoming you back.

Warm regards
Natalie P.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

We can't say anything more positive than already has been included. We loved the location which is not in the busy area but you can still do activities nearby such as waterfall, Thai traditional boat which is worth doing.
The hotel is really new. There may be bigger and chain hotels. But none of them could match this oasis in Koh Chang.
Everything about Na Koh Chang Tara Resort is beautiful, peaceful and makes you feel so relaxed every minute you are in the resort.
We stayed at this resort first time and absolutely loved our stay. It's such a peaceful hotel with great amenities. We loved our room and pool. Breakfast was great and even better when we had dinner each night. Not necessary to go out, their food was superb.
Thank you for our stay! we have no complaints at all!
Highly recommend this little piece of heaven.

  • Stayed: December 2012, travelled with family
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1  Thank Rimping_Village_Hote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nakohchangtara, General Manager at Na Tara Resort, responded to this reviewResponded 17 March 2013

Dear Rimping Village,

It was a pleasure welcoming you to Na Koh Chang Tara as well as reading your positive review.

Indeed our quiet location is quite an asset however what is even a greater asset is our whole team dedicated to satisfying all of our guests. We genuinely love to indulge and look after our guests and they can feel it.

Thank you also for recommending TripAdvisor surfers to come to us.

We then look forward to your next visit.


Warm regards
Natalie P.
General Manager

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Reviewed 18 February 2013

Very disappointed. first i saw the photos of this hotel looks nice and clean.
But actually it seems not finished yet and there's lots of mess everywhere.
I didn't see any guest in the hotel at all.
Strange design, you can't find a right way to go into the swimming pool. You have to walk next to the restaurant when people are eating. The pool is also very dirty too!
Beach is artificial and small, many rocks and they don't clean up, of course no people swimming.
I booked the sky Terrance room sounds romantic but you can't even go out at all because of many mosquitos. The room is nice but the Air conditioner is not cold enough, I woke up many times because of this.
No sunset at all because it's on the east side.
No transport at all, if you want to go out, they charge 300baht per person which is really expensive.
Nothing's around but if you would like to stay in a quiet hotel it should be fine.
Breakfast is ok, acceptable.
Only one person at the reception who can speak English.
I won't go back because its over priced and nothing that would like me to go there again too.

Room Tip: Book the beach view room, I think is better then sky Terrance
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  • Stayed: February 2013, travelled with family
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3  Thank Esbella20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nakohchangtara, General Manager at Na Tara Resort, responded to this reviewResponded 20 February 2013

Dear Bp1120,

Thank you for your review on your stay at Na Koh Chang Tara Resort.

First and foremost, please accept our sincere apologies and the regret that is felt for the displeasure that we have put you through and that your overall experience was marred by the deficiencies in service and standards during your recent stay.

We strive to provide and consistently delivering an exceptional experience to all our guests but regrettably, this was not the case in this instance. I would also like to assure you that your experience is definitely not a true reflection of us and can only seek your indulgence on this occasion.

As you may see, we have tried our best to serve you every times you asked for anything from us. We did give you a discount on your decision to upgrade room. And we also picked you up at your previous hotel and droped you off at your next resort and another extra transportation without any charges at all. Please kindly noted that normally we only offer free shuttle service round trip from Resort to Ferry, due to our limitation of vans and we have to try to serve all guests from our best. And of course we also tried to manage our shuttle service for you even you have changed pick up time often, we did not charge any extra though.

For the air-con, normally we set the tempurature at 20-25 degrees celsius, depends on the weather, as our guests always find the room is too cold for them. However, you can always adjust the temperature at the control panel by yourself as you may like.

Whilst I cannot erase this unhappy experience, I sincerely hope that you will give us another opportunity to regain your confidence and provide you with a true Na Koh Chang Tara experience.

I thank you for your continuous kind support and look forward to be of service to you again in the near future.

Kind regards,
Natalie

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Reviewed 7 January 2013

The room was so beautiful and the view was awesome. You can alsouse free service from the resort, go Kayaking for free. Big pool. Warm welcome and great service from all staff. I will defo recomended to my friend and family. xxx LOVE you Na Koh Chang Tara Resort and see you soon next year.

  • Stayed: December 2012, travelled as a couple
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Thank BewtieBew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misssiro, Owner at Na Tara Resort, responded to this reviewResponded 10 January 2013

Dear Bewtie Bew,

Thank you for staying with us at Na Koh Chang Tara Resort and we are delighted that our resort was able to exceed your expectations during your stay. We will pass on your appreciation to our staffs.

We look forward to welcoming you back again soon.

Kind Regards,
Management Team

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Reviewed 8 February 2017 via mobile
Google Translation

Stayed: February 2017, travelled as a couple
Thank kevin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Na Tara Resort

Address: 15/19 Moo 1, Ko Chang 23170, Thailand (Formerly Na Koh Chang Tara Resort)
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 73 Hotels in Ko Chang
Price Range: £59 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Na Tara Resort 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Na Tara Resort is a tropical hideaway that offers the serenity of very private deluxe resort set in a lush tropical oceanfront retreat. It is perfect for a romantic getaway or just to take sometime off with your loved ones, away from the hectic lifestyle. The Na Tara resort is one of the most exclusive luxury boutique beach resorts on Thailand's Elephant Island.Located next to the view point on the quiet and tranquil east side of the island, Na Tara resort offers luxurious accommodation with magnificent sea views. Sheer cliff faces and emerald jungle offer the perfect back drop to one of the best locations on the island. Na Tara resort caters for both international and Thai customers with a range of delicious cuisine from around the world. With a selection of exquisite rooms and suites to suit all occasions, Na Tara resort ensures its customers will leave with fond memories of Koh Chang. ... more   less 
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