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“Beautiful end to trip”

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The Emerald Cove Koh Chang
Ranked #3 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed 15 August 2013

After travelling around Thailand and Cambodia, found this hotel to relax in for a week. It was wonderful. Beautiful location, next to the beach. Relaxing opportunities everyday, thanks to the pool, sun beds and lovely meals. Dining opportunities are limited in the hotel, but there are good options just a few minutes outside the main gates. We ate very well there and met some great Thai people. Super laundry nearby too, which means you can come home with clean clothes for a few pounds.

Room Tip: Get a view of the sea, wonderful to sit and watch the sunset.
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  • Stayed: June 2013, travelled as a couple
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Thank pat1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 August 2013

If you are looking for an amazing value in Koh Chang, look no further than the Amari Emerald Cove.

The beach is very nice, despite having murky waters (due to it being Thai rainy season), common throughout Koh Chang. There are many beach chairs and pool chairs available which is nice. One thing I would change is to have the towel/pool staff be a little more proactive in bringing towels over to guests and picking up towels after guests have left (this is normal for 5 star hotels). Also, working with 'towel cards' seems to be a little cheap, but I understand they may do this since guests take home the towels.

The hotel was extremely generous in recognizing my Amari Chorus Centaurus membership, and offered two multiple room upgrades to great ocean facing rooms (we booked 2 rooms), offered us nightly finger foods brought to our rooms, and of course the personal welcome from the manager. Such things really make the stay more enjoyable!

The pool is very large, and despite being a simple rectangular infinity pool, it was very nice and enjoyable!

The rooms are a little outdated, and the beds/tv etc should be modernized, but I believe they are currently undergoing renovations to do just this. However, sitting on the balcony overlooking the extremely well positioned pool, the orange lights, the ocean and the beach makes you really realize you are in paradise!

  • Stayed: July 2013, travelled with family
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1  Thank Bobdh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

We did a family outing to Ko Chang and choose the resort because of its character & location. Staff was brilliant and contributed a lot to make our stay a pleasant one. Kids enjoyed the pool area and it was difficult for us to get them out of the water. Despite being officially the rainy season we only had one night of rain but in the daytime we could enjoy the resort without any rain.

  • Stayed: July 2013, travelled with family
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1  Thank Yenstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

We spent just 2 nights here, which was definitely not long enough.... but due to work commitments, we had no choice. The location is very quiet and peaceful. The hotel is larger than we expected and the rooms are very spacious with all the necessary amenities. I loved the bathroom!! A very comfortable bed and the breakfast was amazing - nice buffet style with a good selection of food to suit all tastes. We booked a romantic dinner for 2 on the beach to celebrate our anniversary, but, unfortunately, the weather didn't allow us to stay there long. But Amari gave us a complimentary cake in the room, which was sumptuous. As we were moved from outside to inside for our dinner, there was a slight mix up with the bill, which meant that they came to our room at 10:30 to amend it, but other than that - everything was perfect.

Room Tip: Choose a deluxe room... very spacious and comfortable.
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  • Stayed: July 2013, travelled as a couple
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1  Thank DiveInPattaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

The staff here are wonderful and couldn't do enough for us, (I was in a wheelchair).

The hotel is lovely, with really big rooms, comfy big beds, good sized bathrooms, & balconies, wooden floors, and free, quick wifi.

We were in an "accessible" room, which meant that we could wheel into the room, although the staff had to put a ramp up to the front door. There was plenty of room to manoeuvre in the room, but unfortunately there is a step into the bathroom, which was fine for me, but may not be for others. Our bathroom had both a bath, and a walk in shower, and the shower had a built in "seat", which was great, (if a little small).

We were there for our honeymoon/ anniversary so we were greeted with a lovely cake, scattered rose petals and a lovely note from the manager, which was a really nice touch.

The design of the hotel is not ideal for those in a wheelchair, but it is manageable. There are wooden walkways connecting the rooms to the reception and main restaurants. However, at the end of the walkway there are 3 steps up, and then down to the pool. This is such a shame, because without this rather pointless structure you would be able to wheel fully around the whole grounds. As it happens, in order to get to the pool, and the spa, we had to wheel all the way back to the reception area, (in the opposite direction), and access it on the other side of the hotel. This got rather annoying after 5 days.

Our room was on the 3rd floor, accessible by a lift. Unfortunately the lift is very small, and only just big enough for my manual wheelchair. Measurements should be requested first if you are in an electric wheelchair and need to use it. We also kept getting stuck in the lift, as there is a lip and a ramp at its entrance, which is really difficult to get over.

The design of the pool is also not ideal for those with mobility difficulties, as unfortunately there is only one set of steps at one end of the pool to get in and out. If therefore it is busy and you were only able to get a sun lounger at the top end of the pool, (next to the pool bar), you have to walk the entire length of the pool to be able to use it. This is shame.

This is also the case for breakfast too. Breakfast is available in one of the restaurants, and unfortunately there is a step down. Thankfully on the third day, the food & beverage manager arranged for a ramp to be put down for us, which was very much appreciated.

The shop and tour desk are accessible down a ramp, but then bizarrely, up a step?! Someone just missed the design concept with this one! The bar too, where they have live music is also up a flight of steps, so unfortunately I didn't get a chance to check this out.

Breakfast itself was really good, with a big selection of cooked breakfast, pastries, fruit etc. We were happy with both the quantity & quality.

The staff were exceptional, particularly the concierge, who would go out of his way to assist us every day, and deserves a special mention - he was lovely!

The hotel is right on the beach, but unfortunately there was quite a lot of rubbish in the water, so we spent our time at the pool instead. It's a lovely view though, looking out on the sea, from your sun lounger.

We had dinner in one of the restaurants one night, as it was included in our stay. The restaurant could do with a few more portable fans, as unfortunately I overheated so much, that I couldn't finish my dinner. This was a shame as the food was good. Unfortunately though, there were only 2 other families in the restaurant, so unfortunately very little atmosphere. Some music might have helped.

We also had a one hour massage included in our stay, and I have to say that the massage was lovely, the spa rooms beautiful, but not at all accessible. The spa is accessed up several steps, and then the rooms are down several more. They are beautiful though, and look out right on the beach, although I did feel slightly exposed at the end of the massage, with the lights on, no clothes on, and the curtains open!

All in all, a lovely hotel, with very comfortable rooms and lovely, helpful staff.

Room Tip: Ask for a ground floor accessible room if in a wheelchair.
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  • Stayed: July 2013, travelled as a couple
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Thank MelindaMulberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

I stayed at the hotel for 2 nights during a weekend motorcycle trip. The hotel is nice, but a bit far from the main spot where all the restaurants and bars (white sand beach).

The room was large, nice and clean, with wooden floor and free Wifi. The breakfast was great with a good choice of food. The Amari is the best hotel on the island and definitely recommend it, for a stay on Koh Chang.

  • Stayed: July 2013, travelled with friends
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Thank Ralf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

People always say this hotel is 5 stars hotel in Koh Chang. But for me I can give them only 3.5-4stars. My first impression with this hotel isn't so good due to the check in service. Staff is not so helpful and give me wrong information about ABF. Room is quite old but enough space for small children. Some equipment in toilet are not functional. ABF is very simple. It's not so much choice of food, taste of food and service are average. The swimming pool is very big and very nice. This is a highlight of this hotel. Beach is beautiful but not recommend for swim. I would rate this hotel 6.5/10.

  • Stayed: May 2013, travelled with family
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1  Thank Thanaphol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald Cove Koh Chang

Address: 88 / 8 Moo 4, Tambol Koh Chang | Amphur, Ko Chang 23170, Thailand (Formerly Amari Emerald Cove Koh Chang)
Phone Number:
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Ko Chang
#3 On the Beach Hotel in Ko Chang
#3 Luxury Hotel in Ko Chang
#3 Spa Hotel in Ko Chang
Price Range: £71 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Emerald Cove Koh Chang 4*
Number of rooms: 165
Official Description (provided by the hotel):
Discover the wild beauty and peaceful setting of Koh Chang, one of Thailand's best-kept island secrets, at The Emerald Cove Koh Chang. This five-star Koh Chang resort on set on secluded Klong Prao Beach offers 165 rooms and suites, all with views of either the sea to the west or the jungle-covered hills to the east. While the soothing modern Thai interiors of the rooms and suites tempt you to relax inside, Koh Chang adventures await just outside your door. ... more   less 
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Also Known As:
Amari Emerald Cove Koh Chang Hotel Koh Chang
Amari Emerald Cove Hotel

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