We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Above average on all aspects”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Centara Koh Chang Tropicana Resort
Ranked #10 of 73 Hotels in Ko Chang
Certificate of Excellence
bangkok
Level 5 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Above average on all aspects”
Reviewed 14 May 2014

Stayed with my family during May 10-13, 2014
pros;
- reasonable price and spacious room (we stayed in the premium deluxe cabana).
- friendly staff
- breakfast was good with varieties. personally liked the banana pancakes. but food replenishment was slower after 9 AM.

cons;
- white sand beach but there is a dirty canal nearby the hotel beach which leaks dirty water pass hotel beach.
- poor welcoming and luggage handling during check in. I understand that it was during the peak holiday period but the hotel should have prepared better.
- air con in our room wasn't cold during daytime and bedside lamp wasn't working. Could have called for maintenance but staff should have checked everything is in well working order before allow guests in the room.
- bed mattress was no the hard side and the pillows were too high (thick).

tips: for a little over usd100, premium deluxe cabana including breakfast is a really good deal. don't bother paying more with the "sea view" price since the sea view bungalows are not directly connected to the beach but is next to the pool and the seaside restaurant.

Room Tip: for a little over usd100, premium deluxe cabana including breakfast is a really good deal. don't...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wate49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 15 May 2014
Dear Wate49

Warm greetings from Centara Koh Chang Tropicana Resort.

On behalf of the entire team, we would like to thank you for taking your valuable time to share your experience with us.

We are very happy to hear that you enjoyed your stay with us. We thank you also very much for your comments about our Premium Deluxe Cabana, which are indeed reasonable priced and spacious, many thanks also for your compliments for our Breakfast buffet and our friendly staff.
Please accept our shortfall of service you experienced with the slow replenishment of the buffet after 9:00am and the poor welcoming/luggage handling during your check in.

The issue with the air-condition and the bedside lamp not working should indeed not have happened. We will analyze what went wrong and will take measure to avoid any future problems.

The canal next to our resort does not leak dirty water to the sea. The water comes down from the mountains and during low tides; the water cannot reach the sea. Some plants in the water develop sometimes a kind of smell. However, the local authorities already looking into this matter and will be solved shortly.

Once again, many thanks for sharing your experience with us. We look forward of having the pleasure to welcoming you to back at Centara Koh Chang Tropicana Resort in the near future.

Best regard
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

641 reviews from our community

Traveller rating
    333
    206
    71
    20
    11
See reviews for
204
280
22
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Canberra, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

This is the first time we are in a Centara, and we are not disappointed!

We stayed in a premium cabana for 3 nights, the interior was great: you feel the Thainess. Staff were friendly and knew what they were doing - that wasn't always the case in Thai resorts. Both of us enjoyed the spa very much. The large garden was really lush and tropical, it made the heat more bearable. We loved the strolls on the beach, the resort has a great location. I think 3 nights is a little too short, not enough time to enjoy all the facilities. We would like to come back for a minimum of 5 nights next time, to be totally unwind.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TYT535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 13 May 2014
Dear TYT535

Many thanks for your positive review. We are delighted to hear that you had a wonderful stay with us at the Centara Koh Chang Tropicana Resort.

We are very happy to hear that your enjoyed our Cabana Room. Our Cabana Rooms give you this special “Thainess” feeling together with its tropical look. Also we appreciate your comments on our friendly staff and that you enjoyed your treatment at our Cenvaree Spa.

One of the highlight of our resort is indeed the huge tropical garden. With over 65,000sqm (43 rai) of lush greenery, our guest can enjoy nature at its best.

We are looking forward of welcoming you back again, hopefully for a longer stay next time.

Best regards

Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 April 2014

We were at the hotel for 7 nights and had the best time! The rooms were spacious and clean and the beds were comfortable. Very nice beach and excellent service. Service staff was very attentive and helpful, nothing was too much trouble for them. Superb breakfast buffet and the restaurants also did good food in the evenings as well as snacks in the daytime. Room service was very nice as well. The spa in the hotel was heavenly. Definitely recommend this hotel and would love to go back!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 4 May 2014
Dear Tanya M

Many thanks for your positive review. We are delighted to hear that you had a wonderful stay with us at the Centara Koh Chang Tropicana Resort.

Your positive comments on our spacious rooms with the comfortable beds, the nice beach and the excellent service facilities have been well received by all of us. We are also very happy to hear that you enjoyed your breakfast buffet, the restaurant and our Cenvaree Spa.

We hope to have the pleasure of welcoming you back at anytime in the future!

Best Regards
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2014

We stayed 2 weekends ago with my family in a Cabana Suite, large living space, walk in shower with a big bathtub. The room was about 2 minutes walk to the beach. Some Cabana Suite are located closer to the beach. The room we had was on the top floor and very quiet. Bed was confortable.
Great property with 2 swimming pools, one next to the beach and another one in the back of the resort (Splash pool). My 4 years old son had a blast (and me too) on the waterslide at Splash. We enjoyed delicious Chi Chi’s made from the very friendly K.Som : the Bartender. We would definitely recommend this hotel for any families, there’s also a small kids club near the beach
My wife had a 2.5 hours massage and is still raving about it…
We will definitely come back. Tks again Centara Tropicana !

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matgilroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 18 April 2014
Dear Matgilroy

Warm greetings from Centara Koh Chang Tropicana Resort.

On behalf of the entire team, we would like to thank you for taking a few moments to share your experience with us.

Your very positive comments on our performance has been well received by all of us; indeed a great motivator to all our staff. We especially appreciate your comments about our Cabana Suite. We very happy to hear that you also enjoyed our Splash pool with the waterslide, the lovely cocktails made by our Bartender and that your wife enjoyed the massage treatment at our Cenvaree Spa.

We look forward of having the pleasure to welcome you back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014

My friend and I stopped here for 7 nights. The staff are very friendly and always wear a smile!
We were given a twin cabana room, but asked for a change as the room 215 had no view what so ever with just plants growing onto the balcony......very dull indeed. However when asked for a exchange at reception the staff were more than willing to help and we were given a room in the hotel 4208 which was much larger and bright!

The breakfast is great however we paid for an evening meal one night at the buffet and it was very disappointing, also the drinks are so over priced compared to the rest of the bars etc.....you think they would encourage you to stay and spend but not at them prices.

The sunset bar was nothing like the brochure pictures.....not one red bean bag in sight! however a few plastic chairs were scattered about. This could simply be correct!!!

That's the only negative things about the hotel, everything else was fantastic the settings and the location are fantastic. Hired two scooters from the tour place at the hotel for £7.00 a day, this was a fantastic way to get about the island.

Would return without a doubt 100%

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, Manager at Centara Koh Chang Tropicana Resort, responded to this review, 14 April 2014
Dear Maxine G

Thank you very much for taking your time to share your experience with us at Centara Koh Chang Tropicana Resort. We always appreciate receiving guest comments so that we may review our performance and strive to maintain the highest standard of service for our guests.

We are very happy to hear that you enjoyed your stay with us. Many thanks for complimenting our breakfast and the friendly staff. Also very glad to know that you consider our location and setting fantastic.

Cabana 215 is Deluxe Cabana with an outdoor shower. The size of the Deluxe Cabana are actually larger than the Deluxe Rooms.The Cabanas Rooms have a more tropical decor. Each room category has its own advantage. We appreciate your comments.

We offer two Buffets per week: Thai Heritage Buffet on Tuesday at Bht 599net and Beach BBQ Buffet on Saturday at Bht 699net. We are not sure why you were disappointed with our Buffet as we normally receive good comments on our Buffet and it is also reasonably priced. Kindly note that our beverage prices are not overpriced. You can not compare our beverage prices with prices in the street/super market. Street bars do not pay taxes and pay much lower salary (often even below government requirements).

We are in the process of replacing all the plastic chairs. We agree that the plastic chairs does not suits our style and image. The red bean bag are also made of plastic and we are also trying to find a more environment friendly solution to replace them.

We look forward of welcoming you to back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
148 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 11 April 2014 via mobile

I hadn't been here for 15 minutes before I realised I was shouting at the poor unsuspecting receptionist who had shown us to our room . Looking back at it I realised I was probably overreacting to the bed set up in the deluxe cabana not being what I requested , but after a 20 hour trip all sensibilities were shot to pieces. I won't go into this point as although I was not satisfied with what I got , the hotel did offer to make amends and I cannot fault them for that.
This is a beautiful hotel in great settings , lovely beach and good staff. There's a lot to like here , but sadly I won't return mainly for something that is probably out of their control.
There is a river next to the property which for far too much of day , seems to bring with it the effluent of the neighbouring hotels. The smell when the breeze is in the wrong direction is very unpleasant . Fortunately they have another area at the rear of the hotel with a second , and really great , pool setup up which we could retreat to. Personally , when I book a hotel of this caliber I don't want to have to deal with things like this. Maybe I am just too fussy .
Another negative is the mosquitoes. I know this is a fact of life in any hot climate, but they are not helping buy having pools of dark water scattered throughout the property. Although they are very attractive, they are a breeding ground for these little blighters. I have stayed in some hotels where they accept this and spray regularly and offer deterents in the rooms. Here, there is nothing. On the third request I was sent one device and an empty can of repellent. Not satisfactory I am afraid. I am currently counting my 23rd bite. It's never been this bad.
Another small negative is that the hotel is situated quite far back frm the main road so the walk to get there is quite long and at night time really not great. If you get a taxi back to the hotel please make sure you negotiate a price to the front door as some drivers try to dump you on the main road and it's a walk you don't really want to make.
Finally the food. The breakfast buffet is pretty good, with a good choice and constantly replenished which is great. The egg station tend to over prepare so there is always a pile of omelettes and fried eggs ..that's good and bad depending on your perspective .
We tried lunch once, and although it was very tasty there were too many unfresh ingredients used. Tinned coconut and mushrooms, and the frozen squid was one of the toughest I have ever eaten . 100m down the beach is the most excellent Pilot bar where they serve everything fresh and delicious and at a fraction of the price so really no reason why the hotel cannot offer the same quality. As a result we never tried the freshly prepared dinners at the hotel which looked great , but once we had tested the alternatives we were hooked which is not good for the hotel I would think..
It's a shame really because I really like this hotel. There is a good ambience here, the staff are excellent ( with the exception of the ones who were supposed to provide the mosquito spray) . The swimming pools are good and the beach lovely. The constant breeze off the sea makes for a great temperature, so long as it is not blowing the bad smells with it.
Having walked along a lot of the surrounding beaches , this was the only place with the smell which makes it not the preferred choice when it comes to coming to this island again.
Point to note this hotel is very popular with the Russians, who seem to have no sense of smell. I guess it will become more and more popular with them in the future.

Stayed April 2014, travelled as a couple
Helpful?
Thank Captain B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 18 April 2014
Dear Captain B

Thank you for taking your time to share your experience with us at Centara Koh Chang Tropicana Resort.

You booked a Deluxe Cabana with a Request for Double Bed so was also your booking confirmed (subject to availability upon arrival!). As we were running full house, we assigned you a Twin Bed Room. After you insisted of a Double Bed, we managed to offer you a Double Bed Cabana, but you still refused it. You requested same size of rooms and close to the Beach. Even we tried to explain you that our Twin Rooms are slightly larger than the Double Rooms.

The River next to our property comes down from the mountain and does not bring effluent of the neighboring hotels. As you clearly mention, mosquitoes are normally in this part of the world. Our water ponds are used to watering our garden and are far away from the beach and have no influence to our hotel guest. We understand that some guests are more sensible than others. A mosquito spray may help and is available in any shops. We do have a weekly Pest Control system in place. (Environment friendly fogging system).

Our hotel is located only 3-4 minutes walking from the main road where you can find many restaurant and shops. We offer as much as possible fresh food. The tinned coconut milk you is used in all restaurants and hotels; it is standard to all Thai curries as real coconut milk cannot be used. We offer during the day many Grilled items at our Beach Grill, which are all reasonably priced and in line with any surroundings restaurants.

Koh Chang is in general quite popular with Russians, not only at our hotel. But as we see that European Tour Operator is becoming more familiar with this Island, the number of Russian Tourist is actually declining.

Despite all the inconvenience you experienced during your stay, we still hope that you had a memorable stay on the Island of Koh Chang.

Best regards
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 April 2014

I stayed in Koh Chang Tropiciana Resort twice, one in 2010, the latest one is 2013. As i stayed in Oct 2013, it's not a peak season in Koh Chang (peak season will be Nov), so the resort was renovating the resort during my stay. well....i had a good experience in 2010 so i re-stayed in 2013.

value for money of the room type Deluxe King Room, better than Cabana (as i stayed in first 3 nights in Cabana with a bad experience.) wonderful sunset view on the beach.

what's my bad experience, i called total 3 times to the front dest for asking help in one day (1. no cool air from air-conditioner, 2. low pressure of the shower sprinkler (u can not take a shower with such dripping, seems no water from the sprinkler), 3. the main wood door locked so we cannot back to our room even we have a key, even 2 strong men tried to open it (we need to wait the maintenace staff over 30 mins in the terrace). actually, so disappointed for this inefficient service.

the beach is not fit for swimming, too many coral on the beach, be careful! but the view is very nice.

so it's not worth to say in Cabana with such price, the deluxe king room is better than Cabana if compare with the facilities, not the view and environment.

Room Tip: Cabana is good but u better check all facilities before unload your luggage. actually deluxe king r...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dull d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this review, 13 April 2014
Dear Dull D

Thank you very much for taking your time to share your experience with us at Centara Koh Chang Tropicana Resort. We always appreciate receiving guest comments so that we may review our performance and strive to maintain the highest standard of service for our guests.

We are very happy to hear that you enjoyed your stay with us in 2010 and therefore you have returned again in October 2013. Despite October is not considered the real high season, October is still a busy time in Koh Chang.

Kindly accept our apology for the shortfall of service you experienced during your stay with us.
We will revise our training plans to improve our standards to match your expectations for your next visit.

We noted your preference of the Deluxe Rooms over our Cabana Rooms. Each room type has its own design/layout, depending of what room experience you are looking for.

Nevertheless, we are happy to your that you had a relaxing stay with us.

We look forward of welcoming you to back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ko Chang hotels
4.8 mi away
KC Grande Resort & Spa
KC Grande Resort & Spa
#11 of 73 in Ko Chang
975 reviews
1.0 mi away
The Chill Resort & Spa, Koh Chang
0.4 mi away
The Emerald Cove Koh Chang
Show Prices
Show Prices
Show Prices
0.5 mi away
Santhiya Tree Koh Chang Resort
2.0 mi away
Sea View Resort & Spa Koh Chang
1.1 mi away
Klong Prao Resort Koh Chang
Show Prices
Show Prices
Show Prices

Been to Centara Koh Chang Tropicana Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Centara Koh Chang Tropicana Resort

Property: Centara Koh Chang Tropicana Resort
Address: 26/3 Moo 4 Klong Prao Beach, Ko Chang 23170, Thailand (Formerly Koh Chang Tropicana Resort & Spa)
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Ko Chang
#8 Luxury Hotel in Ko Chang
#8 Spa Hotel in Ko Chang
#8 On the Beach Hotel in Ko Chang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Koh Chang Tropicana Resort 4*
Number of rooms: 157
Official Description (provided by the hotel):
Found on the sands of Klong Prao Beach, Koh Chang's west coast, the four-star Centara Koh Chang Tropicana Resort is framed by lofty green palm trees and the deep blue waters of the seascape. The natural surroundings of the resort and its rustic-styled cabanas ooze tranquillity yet guests will enjoy a wealth of facilities and activities including an oceanfront swimming pool with Jacuzzi, a swimming pool with children’s pool and waterslide tucked into the gardens, a sumptuous spa, a fitness centre, beach sports, kayaking, and water sports. Snorkelling and diving are available on request while nearby attractions include forest paths, waterfalls, and a fishing village. Families and younger guests are well taken care of, with two aged specific kids’ clubs, a games area with table tennis and darts, and family-friendly rooms and cabanas with ample living areas (from 37 to 67 square metres). The cabanas, some of which set steps away from the beach, use natural materials and thatched roofs to blend seamlessly with the rustic feel of the resort. Free Wi-Fi is available throughout the resort. Centara Koh Chang Tropicana Resort is easily reached from the pier via the island's ring road (approximately 30 minutes). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fastbooking, Travelbag, Expedia, Agoda, Priceline, Odigeo, Ctrip TA, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Centara Koh Chang Tropicana Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Koh Chang Tropicana Resort And Spa
Koh Chang Tropicana Hotel Koh Chang

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing