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“Calm and Relaxing!”

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Centara Koh Chang Tropicana Resort
Ranked #9 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed 22 August 2014

I have been spending my time there for two days, one thing i found it was outstanding is the calmness and relaxing atmosphere. With a huge area of the resort, a big swimming pool, a very private villa, garden, walking path, beach and those relaxing corners. It is like you could pause the time and indulge every glimpse of nature and let the environment pamper you. I admire those huge lobby, lounge and most of all; the staffs. They are very friendly and nice. I had once dinner at the restaurant and found out that the staffs are very nice and genuine. Those variety breakfast buffet are great too! Thank you!

Room Tip: choose the villas! they are not far from the beach.
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank KaySasipa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 23 August 2014

Dear KaySasipa

Warmest greetings from Centara Koh Chang Tropicana Resort.

Many thanks for sharing your stay with us. We are very happy to hear that you felt so relaxed at our resort. Indeed our huge tropical garden with over 65,000 sq m of lush greenery helps to find peace and calmness and to enjoy at its best what nature can offer.

We also appreciate your compliments for our friendly staff, the huge lobby and our Breakfast Buffet.

We are looking forward of having the pleasure of welcoming you back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager

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222 - 228 of 682 reviews

Reviewed 18 August 2014

I spend about 80 days per year in 5 star hotels so I have a good idea of hotel service. My whole family really enjoyed staying at the Centara hotel, (although I am not a member there). We were in Koh Chang about 5 weeks previously and decided to check out villas and hotels for an upcoming family trip with my daughter and her children. We checked out the Amari and and CKC while we were staying at the Sea View. Thomas from CKC was kind enough to show us around that day and took the time and effort to show us the rooms and explain the options. We selected a Villa with two queen size beds, very comfortable and not expensive. We chose Centara for the next trip because it seemed more children friendly and we were correct!

While staying there the staff was always very helpful in arranging things, particularly Thomas on the front desk. The pre-purchase spending option was great, with the hotel matching a portion of what we spent!

The breakfast was good and certainly everyone was happy. The children's play area was very nice, clean and our children enjoyed painting every day there. We had children ages 2,4, 6, 7 and 9 and there was always something for everyone. Thomas helped us arrange baby sitters in the evening. There is a movie schedule in the lobby every night for children and on request we were even able to take the movies to our room and the children watch them again. During the day, apart from swimming (they also have another pool with a slide), there is badminton and kayaking.

I don’t know his name but the bar tender at the bar near the beach (shorter of the two) was always friendly and joking with the children, our two year old loved him, he explained he had a young boy of one and a half too. but this made it even more enjoyable to go swimming every day by the pool. Unlike many beaches in Thailand the one in front of the hotel was clean and the couple of dogs roaming very friendly. Also there is a very nice shaded area to lounge without being in the direct sun but receives a cool breeze.

My wife said the outside massage by the beach was very good.

The location is good, walking distance to one of the best Thai restaurants in Koh Chang and shops, pharmacy and ATM's just around the corner.

I will definitely use this hotel again.

Room Tip: We stayed in the double Villa. Each Villa has two queen size beds, great for family of four.
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 21 August 2014

Dear Nick W,

Warmest greetings from Centara Koh Chang Tropicana.

Many thanks for sharing your experience at TripAdvisor. We are very pleased to hear that you selected our resort while on Koh Chang looking for an accommodation for your upcoming trip. Happy to know that you and your family had a memorable and relaxing time with us.

We appreciate also your compliments regarding the friendliness of our staff, in particular Thomas and our Bartender Ta, our Breakfast Buffet and our good location.

Our resort offers indeed a various choice of rooms options. Your choice of the Premium Deluxe Cabana suits in particular well for families, as some of the rooms comes with 2 Queen Size beds (we are converting at the moment also some Deluxe Cabana into 2 Queen Size beds configuration!). All our rooms are equipped with a DVD player and we offer a large choice of Free movies at our Front Desk.

With our huge garden of over 65,000sqm, we have all the space Children enjoy while other guest still will be still kept at peace. We offer a lot of activities in our resort: Beach Volleyball, Petanque, Badminton, Yoga Session, Thai Boxing, Night Cinema and many activities more.

We look forward of having the pleasure of welcoming you back at the Centara Koh Chang Tropicana Resort in the near future.

Thanks & Best regards
Pius M. Luechinger
General Manager

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Reviewed 6 August 2014

first time at Koh chang very peaceful and leave away from the busy staff was very nice special take care form the beginning offer umbrella even we came with heavy rain we love it GM really special pay attention warm welcome and warm farewell.
Restaurant by the beach serve really authentic thai food fresh seafood just a minute from pool bar to sand beach don't miss it.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank chanjirar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 8 August 2014

Dear Chanjirar

Warmest greetings from Centara Koh Chang.

Many thanks for having taken the time to share your experience during your recent stay with us. We are very happy to hear that you felt so relaxed at our resort. Indeed, the Island of Koh Chang has a more peaceful atmosphere compared to most other islands in Thailand, and that is the charm of Koh Chang. Our stunning location on the gulf of Siam, our large beach, our Cabanas and our beautiful tropical garden with over 65,000sqm of lush greenery helps even more to feel like in paradise.

We are looking forward of having the pleasure of welcoming you back at Centara Koh Chang Tropicana in the near future.

Best regards
Pius M. Luechinger
General Manager

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Reviewed 5 August 2014

We stayed here for 6 nights . It was a great experience. you can walk to the main road within 5 minutes. There are restaurants and convenient store along the road. The resort is close the waterfall in the national park. The entrance fee is 200bahts,. You can swim and feed the big fish. The quality of spa is very good and I love the oil massage . They have the promotion now. Don,t miss it. Centara group also have ‘FREE MONEY’ program. Deposit 10000 Spend 15000 . You can save a lot. The staff is really good in service.My son got sick and the waitress (Poo) was so kind to help us. The beach is wide and long. The environment is so relaxing






Stayed: July 2014, travelled with family
1  Thank Tiffany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 6 August 2014

Dear Tiffany F

Warmest greetings from Centara Koh Chang Tropicana Resort.

On behalf of the entire team, we would like to thank you for taking your valuable time to share your experience with us.

We are very happy to hear that you enjoyed your stay with us. Especially many thanks for complimenting our lovely beach and our large and beautiful tropical garden (over 65,000sqm of lush greenery).

Our Spa Cenvaree is indeed a sanctuary to keep mind and body in good spirit. Pleased to know that you loved our Oil Massage. We are also content to hear that our staff looked so well after your sick son. We hope that he is now in good health again.

We look forward of having the pleasure of welcoming you back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager

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Reviewed 4 August 2014 via mobile

Spend a wonderful week for my honeymoon in a premium deluxe cabana. The premium cabana are like villas. Large bedroom/living room with a nice bathroom and a lovely outdoor shower.
We booked for a Romantic Dinner...what a spectacular set up right on the beach. Many thanks to all the staff. We will be back again.

Stayed: July 2014, travelled with friends
1  Thank Paullo_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 6 August 2014

Dear Paullo_ML,

Warmest greetings from Centara Koh Chang.

Many thanks for sharing with us your recent experience at our resort. We are very pleased to hear that we were able to provide you with a perfect honeymoon. Our Deluxe Cabana Rooms are indeed the perfect choice to celebrate a memorable Honeymoon: Large Bedroom/Living Room with a Romantic Outdoor Shower (some also have an additional outdoor bathtub). In addition, our Cabana Rooms gives you this special "Thainess" and tropical feeling.

To complete the Honeymoon experience as you experienced, our Romantic Dinner set up under a Tent right on the beach with the stunning Gulf of Siam as your backdrop is the best option for an unforgettable Dinner experience.

We are looking forward of welcoming you back again in the near future. Maybe for your next Wedding Anniversary?

Best regards
Pius M. Luechinger
General Manager

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Reviewed 29 July 2014

Stayed here with my family and the staff at checkin were ok and made up a day bed for my son to use.
Room is fine but could be a bit bigger.
Bathroom floods whenever water is let out of the bath. We reported this and someone came to clean up the mess but after another 24 hours the problem was not fixed so it keeps flooding when the bath is used, shower is ok.
Breakfast! Our room included breakfast but the staff on the second day tried to give me a bill when I had already finished, saying that only one breakfast is included.
I would never pay extra for the abysmal food on offer. There was a dog wandering around the restaurant and the staff did nothing about it, there were no cups on the table and the staff did not offer to bring any. I finally got a cup of tea after breakfast when I found my own cup and poured the tea myself.

The hotel is ok but they restaurant staff need to be trained from the ground up.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank swarriner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 31 July 2014

Dear Swarriner,

Thank you very much for sharing your experience regarding your recent stay with us. We always appreciate receiving guest comments so that we may review our performance and strive to maintain the highest standard of service for our guests.

We are very happy to hear that you were ok with the hotel itself but kindly accept our apology for the shortfall of service you received during your stay. You stayed in a Superior room with 2 Adults and 2 small children. We have Family Rooms with 2 King Size Bed which would have much better fit your requirements as you mention that the rooms were a bit small (for 4 person!) You made your booking online and you put the number of person occupying this room with 1 person. Unfortunately, our reception did not see this upon check in and our records for the Restaurant was kept the same as the booking you made. After bringing this matter to our attention, we rectified your booking accordingly.

As our Restaurant is located next to the beach, sometimes some dogs from the beach are coming close to the Restaurant and some guest feed them. We try to keep the dog out from the restaurant and at the same time we do not want to hurt the dogs. We do have a strict non animal allowed policy in our restaurant.

Regarding the missing cup of tea on your table, please accept our shortfall of attention. We are quite sure that by asking the waiter/waitress for a cup of tea would have solved this problem very fast and you should not have needed to wait until after Breakfast. We have noted your comments regarding training and adjust our training schedule accordingly.

Once again, many thanks for your feedback. We are looking forward of having the pleasure of welcoming you back in the near future.

Best regards
Pius M. Luechinger
General Manager

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Reviewed 28 July 2014

Stayed here several days last month and every aspect was great. The food, the service, and all the amenities were awesome. Great surroundings also. The staff was very welcoming, friendly and efficient. I would definitely recommend it for any visits. The island itself was also great with white sand, clean water, nice snorkeling spots nearby.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pius L, General Manager at Centara Koh Chang Tropicana Resort, responded to this reviewResponded 31 July 2014

Dear Julia M,

Warm greetings from Centara Koh Chang Tropicana Resort.

On behalf of the entire team, we would like to thank you for taking your valuable time to share your experience with us.

We are very pleased to hear that you felt so relaxed in our resort and that you enjoyed your stay at Centara Koh Chang Tropicana Resort. Indeed our big tropical garden with over 65,000sqm helps to enjoy your holiday at its best. Our daily complimentary Yoga on the beach is definitely a good way of starting any days or just to chill on our nice beach or at one of our Swimming Pools and enjoy the stunning sunset.

We look forward of welcoming you back at Centara Koh Chang Tropicana Resort in the near future.

Best regards
Pius M. Luechinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Koh Chang Tropicana Resort

Address: 26/3 Moo 4 Klong Prao Beach, Ko Chang 23170, Thailand (Formerly Koh Chang Tropicana Resort & Spa)
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Ko Chang
#8 On the Beach Hotel in Ko Chang
#8 Spa Hotel in Ko Chang
#8 Luxury Hotel in Ko Chang
Price Range: £69 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Koh Chang Tropicana Resort 4*
Number of rooms: 157
Official Description (provided by the hotel):
Found on the sands of Klong Prao Beach, Koh Chang's west coast, the four-star Centara Koh Chang Tropicana Resort is framed by lofty green palm trees and the deep blue waters of the seascape. The natural surroundings of the resort and its rustic-styled cabanas ooze tranquillity yet guests will enjoy a wealth of facilities and activities including an oceanfront swimming pool with Jacuzzi, a swimming pool with children’s pool and waterslide tucked into the gardens, a sumptuous spa, a fitness centre, beach sports, kayaking, and water sports. Snorkelling and diving are available on request while nearby attractions include forest paths, waterfalls, and a fishing village. Families and younger guests are well taken care of, with two aged specific kids’ clubs, a games area with table tennis and darts, and family-friendly rooms and cabanas with ample living areas (from 37 to 67 square metres). The cabanas, some of which set steps away from the beach, use natural materials and thatched roofs to blend seamlessly with the rustic feel of the resort. Free Wi-Fi is available throughout the resort. Centara Koh Chang Tropicana Resort is easily reached from the pier via the island's ring road (approximately 30 minutes). ... more   less 
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Also Known As:
Koh Chang Tropicana Resort And Spa
Koh Chang Tropicana Hotel Koh Chang

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