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“Shame shame”

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Klong Prao Resort Koh Chang
Ranked #18 of 73 Hotels in Ko Chang
Certificate of Excellence
Settle, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Shame shame”
Reviewed 21 January 2013

What a shame. Revisited this hotel because we were so impressed a few years ago to find a very tired hotel with unattentive abrubt staff not willing to help.We experienced 2 days of no hot water with 3 days of a leaking toilet and the bathroom floor flooded.This hotel has the most beautiful setting,white sandy beach,warm shallow clear sea,set around a lake,lovely.Its a pity the staff dont appeciate it and the management dont paint it !

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brenda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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339 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Amsterdam
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 January 2013

Terrible place.
Everything outdated: the pool, restaurant, rooms (even the deluxe room we booked). Rooms + public spaces are not clean. When we stayed here, there were only Russian people around.
Atmosphere very much on making money and so un-Thai.

We moved to a newly openend hotel a few hundred meters further, which was actually great.

My advise: don't book!

  • Stayed January 2013, travelled with family
    • Value
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Helpful?
6 Thank FLSAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 November 2012 via mobile

I have mixed opinions on this resort. Overall it was a lovely stay. It's important that you know how to drive a motobike. If no then DONT stay here. It's far from everything and hard to get a taxi. If you drive a moto, then it is good..you will be far from the noise and clubbing etc..but easy accessible in 12 min moto drive.

We had a beach front villa for $130 a night. Two major problems. The room is not a villa it is a bungalow of a medium quality. Nice from the outside but not inside. It's not on the beach, there is the main pathway, landscape of grass and then the beach. You can't even open the blinds because all hotel traffic is between your room and the grass landscape. Our room was in the corner and as such it was behind a building where the delux room are. Are you freaking kidding me?..a front beach villa is behind a delux room building! .. no view of the beach of course.

Room, bed etc.. are average.
Staff can barely speak English. Even at the reception it is hard to just communicate some words.
I forgot my glasses near the pool at 10 pm...checked them by 8 am next day..they were stolen.

Pool is dirty. You swim with the flies!
Not enough sun bed on the beach. Never managed to get one.


The good points: Absolutely lovely long beach. We loved it. So you really don't care about the pool.
Restaurant is nice, value for money....seafood bbq is yummm

Cheap massage on the grass overlooking the beach. We had two hrs massage daily...sooo nice with the beach sound in the background.

Breakfast is ok. Fruit was not covered...flies everywhere.

Close to waterfall, elephants trekking but again you need a motobike.

They provide umbrella in the room which is handy.

Overall good location, nice stay...but beach front villa is not a villa and not what you expect as a beach front.

  • Stayed November 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AdamCath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2012

Very nice location, beautiful resort, great staff, nice equipped clean rooms, i dont have any complains, except that sea was full with jellyfish! Later we learned that this is just a seasonal problem, usually its ok. So i didnt dare to even try this beautiful beach, although we took hundreds of photos...
Breakfast was great, didnt tried other meals as we prefered to go out! Island itself is quiet with very friendly people. Do rent a bike from Tear, the guy just opposite resort, he is lovely, he even sometimes make parties for his customers! And is great way to see island and find this beach where you can actually swim without fear to meet jellyfish!

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
5 Thank Enya27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 July 2012

This is trap. The beach is beautiful, and they give good price on hotel.com and agoda...
But when you get ther - they give you the worst room possible, just so you will want to upgrade and pay a lot, just to save your vacation.
The hotel is run down, old and not attended. Also the staff and service - the same. They are tired and couldn't be bothered...
DONT GO!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank AleXfendeR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 April 2012

Back in 2008 me and my wife spent our honeymoon at Klong Prao resort and at the time we really enjoyed it. We come back to Koh Chang every year and I am currently writing this review from Tranquility Bay in Bangbao Koh Chang. We hadn't booked a hotel before arriving last week and thought we would check into Klong Prao for a few nights despite being thoroughly disappointed last year with the state of dis-repair. We travelled with our 20 month old daughter and found this year that the place is falling apart. The rooms are very tired and I would say havent been touched since the resort was built more than 10 years ago. The towels we all stained, air con in the rooms was useless and again probably hadn't been serviced since being installed. All three of us found it very hard to sleep and although we had planned to stay for two nights we checked out the next morning felling thoroughly disappointed. It's a huge shame as the resort has probably the best beach in the island and used to live up to its reputation as one of the islands luxury hotels. My wife spoke to the staff in Thai and was told that they receive complaints daily from guests but the owners never listen and it was getting very frustrating for them too.

  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
18 Thank JuanElLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 March 2012

We booked seven nights here as a treat at the end of two months of traveling and staying in inexpensive guesthouses. Unfortunately, most of those guesthouses were far more enjoyable the the Klong Prao Resort.

We had booked a deluxe sea view room, the second most expensive in the resort. It turned out to be a not deluxe, garbage view room. When I complained, I was offered a no view room, and then was offered my original room...after I had packed all my belongings. Eventually, we were given a better room which did qualify as sea view, and "shabby deluxe."

Cleanliness is an issue. For example a tray of dirty plates and leftover food was left in the corridor outside our room for more than two days. No wonder the ants were busy.

The resort was packed, seemingly with Russian tour groups. Service was not bad, but not good...very impersonal.

In brief, I will probably stay on Klong Prao beach again, because it is the best on the island. However, I will not choose this resort. There are better options.

Room Tip: Avoid rooms overlooking the garbage site!
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Catherine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Klong Prao Resort Koh Chang

Property: Klong Prao Resort Koh Chang
Address: 21/1 Moo 4 | Sukhumvit 50, Ko Chang 10260, Thailand
Phone Number:
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 On the Beach Hotel in Ko Chang
#13 Top resorts Hotel in Ko Chang
Price Range (Based on Average Rates): £
Hotel Class:3 star — Klong Prao Resort Koh Chang 3*
Number of rooms: 252
Reservation Options:
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Also Known As:
Klong Prao Hotel Koh Chang

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