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“The beach is the bonus...”

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KC Grande Resort & Spa
Ranked #11 of 73 Hotels in Ko Chang
Certificate of Excellence
Best, The Netherlands
Level 6 Contributor
189 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“The beach is the bonus...”
Reviewed 7 March 2014

Staying on Koh Chang for almost two weeks, we moved from the Dewa to KC after a week and choose one of the beach bungalows to stay in. Although a bit outdated this bungalow was a perfect place to enjoy the marvelous beach on that part of the island. It was clean, spacious and had all the necessary options, including a bath and free Wifi.
It also was almost next to the restaurant that served a good breakfast. Being high-season it however was overcrowded between 9 and 10 AM and just a place to eat and nothing more.
Having a lot of russian and german customers, it was almost impossible to obtain a bed near to the pool because of the towels being placed early in the morning!!!
But that didn"t matter us because of the marvelous beach that was much better to attend although KC didn't provided beach chairs there. A pity!
The hotel has a perfect location next to good restaurants and bars in the main-street and on the beach. There is lot of action going on in the evening.
We ones got badly surprised by a disco-boat playing opposite the hotel and producing that much noise (until 3) that everybody attending the party, now has to by completely deaf!
When you like real music?! Go to Oodies bar and restaurant 150 meters from the hotel and enjoy stunning live-music from 10 there. First enjoy a good coffee from the coffee-bar next to the reception. Nice and friendly staff. They even surprised me with a beautiful personal cake because of my birthday. Being quit a big hotel, something I didn't expect at all. Chapeau!

Room Tip: Trie to bargain if you intend to stay longer. I got almost 3000 Bath of for a night! Otherwise it wa...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zinkviool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KCKohchang K, KC Grande Resort & Spa at KC Grande Resort & Spa, responded to this review, 10 March 2014
Dear Zinkviool,

Thank you very much for taking time to tell us about your stay at KC Grande Resort & Spa. We are very sorry to know that your stay did not meet your expectation at all. Please allow us to sincere apologies for any inconvenience caused.

We would like to inform that the great comments have been addressed to all concerned departments. Your comment about the place of breakfast has been shared to our management team to take the appropriated measures to solve it and prevent the future occurrence.

According to your comments about sun beds were placed the towel to block it, our resort was fully occupied on your period and most guests would like to relax at our seaside swimming pool. Therefore, we always emphasize our staffs to investigation and removing towel which blocks the sun bed without any guests on it. Moreover, we also have provided more sun beds to any pool area such as the roof top Swimming pool and the ground floor swimming pool with slider at Hillside so our guest could enjoy their stay both our Seaside and Hillside Zone. Please be assured that we always do our best to control this issue for the most satisfaction of our guests.

Regarding a disco-boat playing opposite the resort that producing much noise, we have investigated to all concerned who are on duty at that period. Please be informed that the boat is from other side and not belong of our resort so it is very difficult to control from us. However, that is only one time that we have seen it.

Finally, we would like to thanks for your understanding and will be glad to hear from you soon for your next holiday plan. Please contact with us directly if we can give any assistance before your arrival.


Yours sincerely,

KC Grande Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Spanish first
  • Swedish first
  • Thai first
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English first
Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2014

We were supposed to stay at KC Grande for 3 weeks but changed it to 8 days - and glad we did. The hotel itself is nice and the location by the beach is excellent. However, the staff is really unmotivated and most of them don't understand english that well (which make it difficult to communicate).

We stayed in a Seaview Grande Deluxe room with jacuzzi on the balcony which we really enjoyed. At night time we spent hours on fighting all the mosquitos which had came in through a big gap under the poorly built entrance door.

The breakfast was not what you could expect at all and we were really disappointed. At a first glance it looks amazing, but when tasting it is very boring and bad done.

And the service at breakfast reflect the overall service at the hotel. For example they have a "bacon station". The breakfast opens at 6am and we usually arrived at 7am. But every morning (except one time) there was no bacon and when asking for it we were told it would take up to 1 hour until the "bacon staff arrived"! And at that time there were 3 chefs just standing there watching another chef making pancakes. That's just ridiculous. The coffee machine was broken and no attempt from anyone to fix it, etc..

The main pool by the beach was great. However, the ground around the pool was very filthy with cigarette butts and dirt all over the place. Not so great if you have an infant who tries to eat everything she sees...

For this kind of money you would do better to choose another resort on Koh Chang. A much wiser option is for example Amari in Klong Prao.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johana889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KCKohchang K, KC Grande Resort & Spa at KC Grande Resort & Spa, responded to this review, 10 March 2014
Dear Johan889,

Thank you very much for taking the time to write the comment about your stay at KC Grande Resort & Spa. We are very sorry to know that your stay with us did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.

We are pleased to tell that all of your comments have been shared to our management to solve the problems and improve the quality of our service. Please be assured that we are working hard and taking all appropriated measures to prevent future occurrence.

We would like to thanks for your understanding and will be glad to hear from you soon for your next holiday plan. Please contact with us directly if we can give any assistance before your arrival.


Yours sincerely,

KC Grande Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 February 2014

I stayed in KC Grande first week of February,already 5th time in the recent years,but this is my last stay.
The new hillside building: a nice rooftop pool.The rooms are comfortable,but a reading lamp only one side of the bed.Last winter the breakfeast for new building quests was served in new building ground floor. This year the breakfast is in the old building for all hotel quests. Too many people,toobig crowd,not enough tables.As a 4 star hotel breakfeast is very basik.Food finished quickly,had to wait when
the waiter brings more.
The seaside pool area is too crowded,not enought sun beds for all quests.Pool area WC,shower and sauna floors always dirty.

Room Tip: New building hillside pool wiev.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KCKohchang K, KC Grande Resort & Spa at KC Grande Resort & Spa, responded to this review, 17 February 2014
Dear Ms. Irena P,

Thank you very much for taking the time to tell us about your stay at KC Grande Resort & Spa. It is always a pleasure to receive your feedback.

First of all, we are pleased to sincerely apologize for all of inconveniences caused. Regarding the reading lamp in the room and the breakfast place, we will share your comments with our managers to resolve this problem. Your comment about the long waiting for serving the food and the dirty areas have been informed to all staffs concerned to improve the quality of our services.

According to your comments about sunbeds, our resort was fully occupied on your period so there were a lot of guest in our resort. Most guests would like to relax at our seaside swimming pool and we always do our best to control this issue for our guest satisfaction. We also have provided more sunbeds to any pool area such as the roof top Swimming pool and the ground floor swimming pool with slider at Hillside so our guest could enjoy their stay both our Seaside and Hillside Zone.

We would like to thanks for your understanding and will be glad to hear from you soon for your next holiday plan. Please contact with us directly if we can give any assistance before your arrival.

Yours sincerely,

KC Grande Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 January 2014 via mobile

My friend and I were looking for a peaceful place to relax and enjoy Thailand in April 2012. First we booked two bungalows on the beach, 1st line and it was awesome!!! I woke up 6am open the door and ran into the ocean to swim when the sun just raised up and the "white sand beach" is still empty of people.
Unfortunately my friend insisted to move into the main bldg of the hotel on the next day. Bungalows were a little far away from the pool. Staff was friendly and helpful. We enjoyed our breakfast there too. Lots of fruit and good European style food. New room was big - deluxe with a jacuzzi on the balcony and the sea and pool view.) I enjoyed sun sets too. Great location. Good place to recommend.

Stayed April 2013, travelled with friends
Helpful?
2 Thank Ulyana_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 January 2014

We were 2 families who stayed here for a week over New Year. We stayed on the hillside which was great. The rooms were perfect with a nice pool area. The breakfast was fine with a great selection of things to eat. This is a perfect hotel for families with children.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tompe72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2014

After a long day trip finally reached hotel. It was located two sides of the main road. One convenience store was very near to it, along the road there were many other small shops. Our room was face to the beach and their roof swimming pool, truly amazing! Every morning opened my eyes the ocean and sunshine were in our sight. Free breakfast was nice, many fruit options. Beach sand was OK.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lvyliang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 January 2014

A very Good resort,Good service,friendly staff,Nice pool, it was a little bit crowded around the pool- but it was Christmas holidays and New years eve, but the garden is big,so you can always have a sunbed, but be on time. The pool restaurant was good, New year dinner great with nice entertainment, service was good. Rooms were clean, very Good maintained and bathroom was very clean.

Room Tip: We had a sea view room in the building with a jacuzzi on the balcony. The room was spacious
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roos1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KC Grande Resort & Spa

Property: KC Grande Resort & Spa
Address: 1/1 Moo 4 | White Sand Beach, Ko Chang 23170, Thailand
Phone Number:
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ko Chang
#9 Spa Hotel in Ko Chang
#9 On the Beach Hotel in Ko Chang
Price Range (Based on Average Rates): £
Hotel Class:4 star — KC Grande Resort & Spa 4*
Number of rooms: 208
Official Description (provided by the hotel):
Imagine Lush Mountain greenery, a clear blue sky, a refreshing cool sea breeze, sparking turquoise ocean and fine, white sandy beaches. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. ... more   less 
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Also Known As:
Kc Grande Hotel Koh Chang
Kc Grande Resort And Spa
Kc Grande Koh Chang

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