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“Nice resort, amazing staff!”

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KC Grande Resort & Spa
Ranked #11 of 73 Hotels in Ko Chang
Certificate of Excellence
Reviewed 11 August 2014

After a long travel from Bangkok, we were excited about checking in and enjoying some much needed relaxation.
We were greeted warmly, and shown to our rooms swiftly.
Our room was well presented, and the bed was comfortable. The view over the two swimming pools and towards the ocean was perfect.
One minus is that the room had trouble maintaining temperature and humidity levels. Due to it being cooler than normal outside, our room had a tendency to 'sweat'. I don't believe we had a dry floor for our entire stay!
Another minus, is that the wifi was VERY spotty. Sometimes it would connect and run with no issues. Other times we would get no response. Ce'st la vie!
The breakfast buffet was a perfect kickstart to the day, well stocked and always fresh.

The real highlight, however, was the performance of the staff. I had lost my phone in a taxi on my last night. I talked to one the girls on reception, she asked me to leave as many details as I could and she would see what she could do.
Not expecting much, I thanked her for her help and turned in for the night.
The next morning, I received a call from the front desk, informing me that my phone had been located and returned!
Needless to say, this is the sort of exceptional service that deserves commendation and return business.
Thank you, K.C. Grande staff. You saved my holiday :)

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GzLex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC_Grande_Resort, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 8 September 2014

Dear GzLex,

Thank you very much for taking the time to tell us about your stay at KC Grande Resort & Spa. We always pleasure to receive your feedback.

First of all, we would like to sincerely apologize for all of inconveniences caused. Please trust that the issues have been addressed to our team for taking the appropriate measures to prevent a recurrence of such mistake.

Your great comment about our service have been shared to all concerned, especially Front Office Department, please rest assured that it will be an encouragement for all of us to strive to improve the quality of our service.

It would be our pleasure to welcome you here again for another wonderful holiday plan.


Yours sincerely,

KC Grande Resort & Spa

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273 - 279 of 1,049 reviews

Reviewed 10 August 2014 via mobile

What a beautiful, beautiful place!! At the moment I am sitting on the little terrace of my seaside bungalow and feel like a queen! The bungalows are right at the sea with the beautiful jungle behind you. The bungalow is basic but clean, with a flat screen Tv, aircon, good wifi (it even works when we are lying in the beach) towels for the beach, a lovely big bed and no insects! Which is a big plus!! I'm sure if we kept our door open it would be a different story but that would be our own fault. This really is one of my favourite places so far. The hotel is also close to some nice restaurants, bars and shops. And it's definatly in the busier part of the Island. I will be coming back for sure!!

Stayed: August 2014
Thank SiobhanToebes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC_Grande_Resort, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 8 September 2014

Dear SiobhanToebes,

Thank you for choosing KC Grande Resort & Spa for your stay and taking time to review on TripAdvisor. It very pleasure to receive your feedback and very glad to know that you have wonderful time during stay with us. Please rest assured that all of your comments will be as an encouragement for us to strive to improve the quality of our service.

We are looking forward to welcome you back again on your next visit to Koh Chang.


Yours sincerely,

KC Grande Resort & Spa

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Reviewed 5 August 2014

The air conditioner was out of order in the first day, no electricity on the third day morning (8:00am) , no electricity again on the fouth day morning (7:00am) . The water flow is really weak in the bathroom .We needed to change another room where the waterflow is stronger and the power supply is more stable. We want to contact the manager but he was no show till we left. Don,t stay in room 3301. The sunbeds are closed to each other so the environment is not good. You need to take the beach towel to the swimming pool and you need to take care of it. If you lose it, you need to pay 800baths. No towel provided in the swimming pool. The sunbed is not so comfortable.
Pro:excellent location, good breakfast, good restaurant

Stayed: July 2014, travelled with family
2  Thank Tiffany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kckohchang, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 16 August 2014

Dear Tiffany F,

Thank you very much for taking the time to tell us about your stay at KC Grande Resort & Spa. It is always a pleasure to receive your feedback.

First of all, we would like to sincerely apologize for all of inconveniences caused and very sorry to know that your stay with us did not meet your expectations. According to your comment, we have addressed this matter to our team to urgently investigate to all concerned who are on duty that period. Please rest assured that we are taking all appropriate measures to resolve the problem and prevent future occurrence.

We would like to thanks for your understanding and will be glad to hear from you soon for your next holiday plan. Please contact with us directly if we can give any assistance before your arrival.

Yours sincerely,

KC Grande Resort & Spa

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Reviewed 4 August 2014 via mobile

New,nice hotel,just when you come down the steep hill over the mountain after the twisting turns.
+:the infinity pool/bar on the roof.
The hotel is divided in to two places,one on each side of the road(the new part on the upside)
The main pool with direct acsess from your room and the waterfall was also very nice.
The dining area is on the beach(nice clean beach) and so is the main car park.
The breakfast had a lot of choises.
We payed 3700baht/night for room with direct pool acsess.
(3nights)

Stayed: June 2014, travelled with friends
Thank Roar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kckohchang, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 16 August 2014

Dear Roar R,

Thank you for taking the time to share your great feedback and we are very happy to know that you have so enjoyed your stay at KC Grande Resort & Spa.

It is very good to note that you have fully appreciated our facilities and amenities, pool, beach, breakfast on offer in our hotel.

We look forward to welcoming you in the near future and thank you once again for your feedback.

Yours sincerely,

KC Grande Resort & Spa

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Reviewed 2 August 2014

I stayed in this hotel but at the other side of the sea that have small size of swimming pool but it turned out great because children enjoyed the pool very much while I can see my children from my room's balcony. The hotel's balcony's is really outstanding. If you want to use the main pool just cross the road to the other side that they have security alert your safety to make sure that you won't get hit by car. The pool here is the biggest I've seen in Thailand. Seven eleven next to the hotel and travel agency is located in the compound of the hotel.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kckohchang, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 16 August 2014

Dear Sura K,

Thank you for choosing us for your stay and taking time to review on TripAdvisor. We always pleasure to receive your feedback and appreciate to know that you and your family have wonderful time during your stay with us.

We have shared your comments to our team and all concerned. Please rest assured that it will be an encouragement for all of us to continuously strive to improve the quality of our service.

Thank you once again and it is our hope to have a chance to better serve you on your next visit to Koh Chang.

Yours sincerely,

KC Grande Resort & Spa

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Reviewed 30 July 2014

We stayed here for 2 nights in July 2014, in the main part of the hotel on the beach side of the road.
It is in a great location right on the beach, which by the way was very clean and very quiet. They seemed to have a lifeguard on duty for the sea too.
There are several pools, the main one on the beach side was a god size with plenty of room for beds around it. The roof top pool over the road gave great views.
The rooms are of a good standard with very reasonably priced mini-bar. Air-con was a bit noisy but not a big problem for us.
The dvd 'rental' was a great extra - you can just pick movies from a small library at reception to watch in your room.
Jacuzzi on the private balcony worked well.
We didn't eat any meals here as there were also good beach front restaurants nearby.
The service generally was good, especially round the pools and they also delivered drinks to you on the beach.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank claphamaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kckohchang, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 16 August 2014

Dear claphamaj,

Thank you for choosing us for your stay and taking time to review on TripAdvisor. We are very pleasure to know that you have wonderful time during your stay with us.

According to your comment about the air conditioning is noisy, we have passed this matter to an Engineering team to inspect and fix it. Please accept our sincere apologies for this inconvenience caused

We hope to have a chance to better serve you on your next holiday plan to Koh Chang.

Yours sincerely,

KC Grande Resort & Spa

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Reviewed 26 July 2014

Nice resort, it's like little village with pathways, lakes, bungalows. We stayed at Superior Villa and it was too small for 2 people, but no complaints, we just slept there. And the view from the room was fantastic. Food, staff, and service - everything was great. The location is perfect. There are lots of restaurants to eat out, shops, market, and nice beach for long walks. What else you can wish for? :-)
Go there for your ideal holiday! :-)

  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Natalia_Tsentylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kckohchang, KC Team at KC Grande Resort & Spa, responded to this reviewResponded 16 August 2014

Dear Natalia_Tsentylo,

Thank you for taking time to share your feedback during your stay at KC Grande Resort & Spa. We are very glad to know that you have wonderful time and appreciated in regard of our room and facilities.

Please be assured that your comments will be an encouragement for all of us to strive to continuously improve the quality of our service.

We look forward to welcoming you to our resort again in the near future.

Yours sincerely,

KC Grande Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about KC Grande Resort & Spa

Address: 1/1 Moo 4 | White Sand Beach, Ko Chang 23170, Thailand
Phone Number:
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ko Chang
#10 On the Beach Hotel in Ko Chang
#10 Spa Hotel in Ko Chang
Price Range: £61 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KC Grande Resort & Spa 4*
Number of rooms: 208
Official Description (provided by the hotel):
Imagine Lush Mountain greenery, a clear blue sky, a refreshing cool sea breeze, sparking turquoise ocean and fine, white sandy beaches. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. It's paradise on the beautiful island of Koh Chang, just 330 km from Bangkok. ... more   less 
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Also Known As:
Kc Grande Hotel Koh Chang
Kc Grande Resort And Spa
Kc Grande Koh Chang

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