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“Penny wise, pound foolish management”
Review of The Dewa Koh Chang

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The Dewa Koh Chang
Ranked #4 of 73 Hotels in Ko Chang
Certificate of Excellence
Bangkok, Thailand
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Penny wise, pound foolish management”
Reviewed 29 August 2014

Missed the ferry for our first night. My fault, traffic, sometimes happens when travelling to an island. Based on previous experience in better run hotels (I spend about 200 nights a year in hotels) thought they'd simply credit the night on our stay since the hotel was not even half full.
No such luck. Staff came up with a hundred reasons why they couldn't, all of them specious. Asked to speak to manager, but he/she was too busy to be bothered.
They'd already collected my money for the first night. applying it to another would have COST THEM NOTHING. I'm quite sure the Thai crew shooting their commercial there that day, who the staff fawned over, paid nothing or close to it.
Even offered to stay and pay for a third night if they did the right thing. Still no joy.
Would have cost them NOTHING, would have earned them good will. . I'm quite sure the Thai crew shooting their commercial there that day, who the staff fawned over, paid nothing or close to it. What a shame, since the pool was nice, so were the rooms and the beach, so it could have been a fine stay. So we left after one paid night, found a lovely place down the road with a much better beach for slightly less money and the staff was quiet friendly and helpful. It's called the Paradise. Not as 'trendy' looking but the rooms are bigger, brighter and everyone gets their own bungalow. Stay there!

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, Manager at The Dewa Koh Chang, responded to this review, 14 September 2014
Dear Michael S,

Thank you for your review.

Further to our various conversations at the resort during your stay, and now with your Trip Advisor review - we the management at The Dewa have well received your comment and clearly understand your frustration. Please be assured we remain very concerned about your negative experience during your visit.

Please accept our heartfelt apologies for not meeting your expectations on this occasion by not being able to credit you an extra night, for your Agoda booking on 26th August, the night you missed the ferry to come to Koh Chang Island.
This unfortunate situation could have been avoided if you had contacted the hotel the night you missed the ferry. Then we could have assisted in amending the booking to avoid any inconvenience.
I would also like to mention that in the future should you wish to travel to Koh Chang Island the ferry service to Koh Chang Island is every 30 minutes from 7AM to 7PM and same also from the island to the main land also.
Moreover please accept our apologies for apparently being unable to effectively address your concern despite trying our best efforts to do so by upgrading you to a villa for the extra night during your stay.

We would appreciate an opportunity to welcome you back and attempt to meet your expectations once again as I'm confident our team and property still can deliver a hospitality experience "par excellence" and as you expect. Please don't hesitate to contact me personally should you wish to return so I can try to arrange a little something special next time to start things off the right way.

Best wishes for 2014

Kraikiti Dibakanaka
Business Development Manager
The Dewa
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  • Sleep Quality
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  • Value
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English first
Frosinone, Italy
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2014

Really very nice hotel, good location, very quite, right hotel to have a relaxing holiday.
Very nice swimming pool and good private beach.
The reastaurant cook deliciuos food
The staff is very efficient

Room Tip: In my opinion the perfect room are in the ground floor, so You can go soon in the beautiful swimming...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank klauslee69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, ผู้จัดการ at The Dewa Koh Chang, responded to this review, 28 August 2014
Dear klauslee69,

We would like to thank you for your visit at our The Dewa resort Koh Chnag. Our wish is to exceed your expectations by providing you with all the best we can and we are pleased that you have a good time with us. Thank you for sharing your memorable stay to everybody . We will keep improve our service to ensure that your expectation will be met every time you come back. Thank you and hope you can visit us again soon. Looking forward to servicing you.

Best Regards,
Kraikiti Dibakanaka
Business Development Manager
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Sydney, Australia
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 August 2014

We stayed here for four nights in February following over three weeks travelling through Vietnam and Cambodia. The resort is beautiful and has an amazing pool. Our room was located on ground level and opened up to the pool. The breakfast selection was great, I have found that when a buffet breakfast has sushi, which this place did, then it is good.
The food and drinks at this place are far too expensive. They have a seafood dinner on the beach every night, but due to the high prices it is practically empty as most people choose to walk up the beach for a cheaper alternative. The hotel hasn't seemed to grasp the concept of supply and demand.
Coming from Vietnam/Cambodia I found the staff at this hotel to be quite unhelpful and cold. The place just didn't have a very nice feel and atmosphere to it.
The location is ok, but for any singles/couples I would recommend staying on Lonely Beach. There are few nice places there, but the atmosphere is perfect.

Room Tip: Use the travel agent on the beach. I can't remember her name, but she was fantastic. From memory...
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  • Stayed February 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ajensenAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, General Manager at The Dewa Koh Chang, responded to this review, 20 August 2014
Dear ajensenAus,

Thank you for taking the time to write a response after your stay with us at The Dewa Koh Chang. Your feedback on our facilities is appreciated, we are very glad to hear that you loved
our Sushi at the breakfast.

For the comment about the staffs, we have replaced by new friendly and serviced mind guest
service attendants. Moreover; we also have a new sunset bar facility with special discount from 5 - 7 pm where you can enjoy your drinks and foods on the beach.

Thank you again for staying with us and we are hoping to welcome you back whenever your travels bring you this way.


Kind regards,

Paul - Resort Manager
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Hangzhou, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

As a frequent traveler who has been to more than 10 countries and a wide variety of hotels, the DEWA resort in koh chang is definitely one of the top notch experiences. A must-go place for peace seekers. Extremely friendly customer service (both the front desk and other staff), modern design, spacious and clean room, huge swimming pool, scrumptious authentic thai food near the beach at reasonable price. Me and my family enjoyed our three night stay here thoroughly.
We would definitely come back again if we were to visit Koh Chang in the future.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank HUI M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, General Manager at The Dewa Koh Chang, responded to this review, 22 August 2014
Sawasdee HUI M,

Thank you very much for your nice review. We are glad to hear that you and your family
enjoy staying with our beautiful resort. We all look forward for your next visit soon.


Kind regards,

Paul - Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 5 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 August 2014 via mobile

We took our friends from France to Koh Chang and chose the Dewa because of its design (modern thai) , good price and placement.

First impression, hotel is very nice and luxury. We stay in deluxe room and we are impressed! The room is very comfortable with its big bath room (shower and seperated bath tub).

Hotel has some kind of private beach where you can have a thai massage, some drink at the bar or just lay down to get tanned!

Breakfast is good, there are many choices of food. Hotel staff is the best, the reception man gave us a good advice for bars and restaurants.

One point that annoyed me is the pool's beds are not in a good condition, very used and a bit dirty. This small thing can destroy the image of luxury hotel.

In spite of this small problem, we and our friends had a good stay in Koh Chang and I think we did a good choice!

Stayed August 2014, travelled with friends
Helpful?
Thank Prang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, General Manager at The Dewa Koh Chang, responded to this review, 18 August 2014
Dear Prang P,

Thank you for taking the time to share your experience at Dewa Koh Chang. We are very glad to
hear that you loved our place and services from the staffs. Regarding to your mention about
the sun lounge at the pool area, It is on our progress of replacement and supposded to be finished with in a few months.

We are all appreciate your kind recommendation. Thank you again for staying with us and we are hoping to welcome you back again soon!

Kind regards,

Paul - Resort Manager
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Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 August 2014 via mobile

Loved this hotel- huge pool, great location right on the beach. I really like the style of the rooms in polished concrete. I would recommend a 2nd room floor because of the large balcony. One thing we did feel was that the food was overpriced for pretty standard fare. Luckily there are plenty of other options nearby for this. Would stay again.

Stayed August 2014, travelled as a couple
Helpful?
Thank Ryland-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, General Manager at The Dewa Koh Chang, responded to this review, 15 August 2014
Sawasdee Ryland_Travel,

Thank you very much for your nice review & very happy to read that enjoyed your stay with us in our beautiful place.

Although you said the food was expensive I was relieved that you told me verbally everything was delicious, the restaurant was beautiful and that the staff were attentive. We believe we are excellent value for money and cannot compare the price with outside local restaurants.

We look very much forward to welcome you back soon.

Kind regards,

Paul-Resort Manager
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Bangkok
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014

i have been on The Dewa Koh Chang last 2 weeks ago and this hotel made me a peaceful a perfect holiday.

The hotel locate in perfect location and have a very nice beach. good food and good breakfast.

The room are clean and very romantic.

you can order unlimited water and you can save a lot money for that for this island.

the sea and beach are perfect.

Room Tip: the pool access room are very good.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank BangkokGolfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewa K, General Manager at The Dewa Koh Chang, responded to this review, 9 August 2014
Dear Bangkokgolfie,

I am very happy to read that you enjoyed your stay and especially pleased that you were very happy with our unlimited wine promotion. Thank you very much for reviewing us.

We hope you will visit us again.

With kind regards,

Paul - Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dewa Koh Chang

Property: The Dewa Koh Chang
Address: 24/1/1 Klong Prao Beach, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Ko Chang
#4 Spa Hotel in Ko Chang
#4 Luxury Hotel in Ko Chang
#4 On the Beach Hotel in Ko Chang
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Dewa Koh Chang 4*
Number of rooms: 59
Official Description (provided by the hotel):
Distinctively different and absolute unique is how we describe The DEWA Koh Chang. With its famous fusion architecture The DEWA blends in rustic, tropical and modern contemporary elements and celebrates in perfection the harmony with its surrounding of the beautiful Klong Prao Beach. You will enjoy the powdery beach where you can stroll along with spectacular sunsets, impressive views on the mountainous rain forest and the Gulf of Siam. Splash in the black shiny 700 sq.m. Pool, and enjoy excellent Thai and European cuisines and last but not least our spacious and totally designed Deluxe rooms, Villas and Grand Villas. We aim to contribute to your happiness, well knowing that this is more over a lifetime task. ... more   less 
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Also Known As:
The Dewa Koh Chang Hotel Koh Chang
Dewa Koh Chang
Dewa Hotel Koh Chang

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