Missed the ferry for our first night. My fault, traffic, sometimes happens when travelling to an island. Based on previous experience in better run hotels (I spend about 200 nights a year in hotels) thought they'd simply credit the night on our stay since the hotel was not even half full.
No such luck. Staff came up with a hundred reasons why they couldn't, all of them specious. Asked to speak to manager, but he/she was too busy to be bothered.
They'd already collected my money for the first night. applying it to another would have COST THEM NOTHING. I'm quite sure the Thai crew shooting their commercial there that day, who the staff fawned over, paid nothing or close to it.
Even offered to stay and pay for a third night if they did the right thing. Still no joy.
Would have cost them NOTHING, would have earned them good will. . I'm quite sure the Thai crew shooting their commercial there that day, who the staff fawned over, paid nothing or close to it. What a shame, since the pool was nice, so were the rooms and the beach, so it could have been a fine stay. So we left after one paid night, found a lovely place down the road with a much better beach for slightly less money and the staff was quiet friendly and helpful. It's called the Paradise. Not as 'trendy' looking but the rooms are bigger, brighter and everyone gets their own bungalow. Stay there!
- Official Description (provided by the hotel):
- Distinctively different and absolute unique is how we describe The DEWA Koh Chang. With its famous fusion architecture The DEWA blends in rustic, tropical and modern contemporary elements and celebrates in perfection the harmony with its surrounding of the beautiful Klong Prao Beach. You will enjoy the powdery beach where you can stroll along with spectacular sunsets, impressive views on the mountainous rain forest and the Gulf of Siam. Splash in the black shiny 700 sq.m. Pool, and enjoy excellent Thai and European cuisines and last but not least our spacious and totally designed Deluxe rooms, Villas and Grand Villas. We aim to contribute to your happiness, well knowing that this is more over a lifetime task. ... more less
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- Also Known As:
- The Dewa Koh Chang Hotel Koh Chang
- Dewa Koh Chang
- Dewa Hotel Koh Chang