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Mercure Koh Chang Hideaway Hotel
Ranked #17 of 73 Hotels in Ko Chang
Reviewed 16 April 2014 via mobile

A really nice, clean, everything-you-need resort that is all in all really good. We all really enjoyed our stay (7 friends) but have a few small complaints. Service charges is comitted for everything, even if you just wanna buy an icecream on the go. The breakfast buffé is overpriced but waiting for food from the breakfast menu takes a good 30 minutes! There's a really nice restaurant at the Beach just beside (Lisca Beach) which is amazing go there for breakfast, lunch and/or dinner!

Besides that we all enjoyed our stay alot! However consider paying a little more for a room at the pool area, the standard rooms had a small patio against a cement wall. And Bai Lan Beach is a tiny beach just of from most of things. Go here for a hideaway or for taking daytrips.

Stayed: April 2014, travelled with friends
Thank yasminarafat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 17 April 2014

Dear Valued Guest,

Thank you very much for your comments and your feedback already share with our team especially Food & Beverage and Kitchen team. All of us will be working hard on this regard to improve the quality of our service.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Yours Sincerely,


The Management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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226 - 232 of 700 reviews

Reviewed 12 April 2014

Its a great great place and hotel, delux seaview is a must great view beach, ocean, sunset with chairs to lay down big balconey. Room is great for the place large balconey, room, Jacuzzi in the room, bed is two step up. Be aware there are many familys with small children if dont like, i like it for hideaway for 3-4 days will come back sure. The price dining is very high go to the left 100 yards great resurant half price

  • Stayed: April 2014, travelled solo
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Thank Sebastian007_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Dear Valued Guest,

Thank you very much for your comments and it is always a pleasure to receive positive feedback. Your comment already share with our team and will work more hard on your mention regarding in the restaurant. We sure that your feedback will stimulate to all of our staff as we aim to improve the quality of our service.

We do hope to welcome you back to stay with us very near in the future.

Yours Sincerely,

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

very quiet good for a break
the hotel is clean
staff were polite
worth the money

bad things is it in the middle of no where
restaurant around there quite pricey
hard to go out for a night life
the road to the hotel quite scary, i'm too scare to drive there

  • Stayed: May 2013, travelled as a couple
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Thank Thaistraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Dear Valued Guest,

Thank you very much for your positive comment, we very much appreciate on this and will continuously work hard to continuously improve the quality of our services.

Our hotel is suitable for guests who prefer to quiet relaxation and we are close with lonely beach, only 1.50 KM to full fill the night life.

We do hope to welcoming you back to stay with us very near in the future.

Yours Sincerely,


The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

This is the first and last mercure hotel I have stayed on.
The staff attitude is unacceptable, no willingness to serve customers. If you want something go find it your self.

Having orders food for breakfast and waited a considerable time for one persons meal I asked politely for the third time is the food coming I was abruptly to to wait.
Opps I'm sorry did I interrupt something more important.

  • Stayed: April 2014
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Thank Davidsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Dear Valued Guest,

We very much appreciate your comments regarding your stay with us and please allow us to express our sincerest apologies that your experience did not meet your expectations.

Your comment already share with all of our staff especially with Food and Beverage staff, we will working hard on this regard to improve the quality of our service.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Yours Sincerely,


The Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Ray P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank JTG0h
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 April 2014

  • Stayed: March 2014, travelled with friends
    • Value
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    • Rooms
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Review collected in partnership with Accorhotels.com
2  Thank Willy W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this reviewResponded 15 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Region: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 73 Hotels in Ko Chang
Price Range: £36 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 
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