The actual Pictures look a lot better than the Beach. Its a rocky stretch with virtually no swimming space. Sign said no outside food allowed on Pool and Beach for Safety and Hygiene reasons - The "beach too" seriously !!! - apparently the Hotel could serve food & drinks on the Beach and that was okay. It was for reasons that you can only order from the pool bar. Its really isolated and everything has a price but even at the price service was not available. We wanted to Kayak one day close to Sunset and the person said we could not do it as they close at 6 pm but it was not yet 6 - they just could not bother. The rooms have a contemprorary finish which is really not suitable for a family as besides the side closet there is really no storage space. Our AC had a terrible high pitched sound likely coming in from a worn out Bearing on the unit. Our worst experince was at Checkout they tried to charge us for missing cutlery called Miscellaneous charges - apparently the tea cups and spoon etc which were left with the other room service dishes were "missing" . It was hilarious and the person called the person to check but it took over a half hour and I just paid up and left - talk about a "service mindset"
- Official Description (provided by the hotel):
- Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more less
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