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“SUPERB ACCOMMODATIONS & EXCELLENT SERVICE” 5 of 5 bubbles
Review of Hotel Xalteva

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Hotel Xalteva
Ranked #11 of 43 Hotels in Granada
Certificate of Excellence
Baltimore, Maryland
Level Contributor
1 review
“SUPERB ACCOMMODATIONS & EXCELLENT SERVICE”
5 of 5 bubbles Reviewed 1 March 2014

I can't recommend Hotel Condo Xalteva enough! My daughter & I were so pleased with our accommodations and the hotel from the moment we arrived that we cancelled reservations in Managua to enjoy the hotel's peaceful premises & our beautiful condo apartment. We had the good fortune to meet owner Jay and his wife Kathy. Both were friendly, attentive and warm hosts. Melissa, their able manager, and her assistants, Jenniffer and Fatima, were gracious, helpful and patient, always pleasant and eager to satisfy every little request and need -- from providing tourism information to arranging taxi rides for trips within and outside Granada to ordering take-out food. We got to meet Melissa's handsome young son and her mother-in-law, who prepared some meals for us on a private basis. The hotel's housekeeping, maintenance and security staff were caring, polite and performed all their duties effectively and with a smile, whether they prepared breakfast (complimentary fruit, pastry, coffee/tea), rushed to a pharmacy or market to get a needed item, fixed a faucet, or ensured guests were safe upon arrival at the hotel after hours. The Hotel grounds and pool were well kept and the greenery around lent to the peaceful atmosphere. During our stay, the hotel hosted a local networking event and all guests were encouraged to participate. It was a good time. We all enjoyed the food and the music, and got to celebrate Jenniffer's birthday! The pool setting made it easy to get to know other guests, whose company we enjoyed often. An additional perk (besides breakfast) was a free membership to Pure, a Spa and fitness center nearby, that offered hotel guests a 10% discount for services. Although our stay at the Xalteva was only 12 days long, by the time we left it felt as though we'd known Jay and Kathy, their staff and several of the guests for a long time. We became a family. I agree with my daughter, we must make plans to return soon. We miss them all and wish continued success to Jay, Kathy and the Hotel Xalteva.

Room Tip: Book early. Upstairs far corner condo apt. is airy, sunny and has two private balconies.
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sylvia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Wow, I have no words to describe how touched all of our staff members feel right now...your comments are a beautiful reflection of the passion we feel doing our job. Thank you very much for making our day completely worth it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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242 reviews from our community

Traveller rating
    201
    32
    6
    3
    0
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
saskatoon sk canada
Level Contributor
1 review
5 of 5 bubbles Reviewed 22 February 2014

Condo Xalteva met all our expectations for two weeks. The staff were excellent; helped with tours. The condo grounds were beautiful and well maintained. We especially enjoyed the company of the other guests staying at Xalteva. Jay and Cathy were excellent hosts.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mauivirgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
We hope to achieve your expectations and then some. Thank you for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

I can't add much to previous reviews. Simply put, you should stay here. It's the easiest place to find if arriving by car; has secure parking; easy to walk into the city center. Granada is a place not to be missed. It is the nicest city I know in Central America.
The management and staff are helpful to the max. Nothing will be too difficult to make your stay memorable.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shrimper67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Thank you very much for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pincher Creek, Canada
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Our stay at Xalteva was excellent. After deciding we wanted to spend one month in Granada, we looked for a place to stay where two couples could share an apartment and there would also be a pool. Xalteva turned out to be an excellent choice. The condo we rented had two bedrooms and two bathrooms and was spacious enough that we weren't cramping each other's space. The pool was always kept clean and was a great spot to cool off in on a hot day.
All of the staff, the manager, receptionists, cleaning staff and maintenance men are wonderful. They all made our stay more worth while. It was my husbands birthday and I arranged for a cake to be brought in. When we got back from our excursion, Fatima, Maria and Ivania had not only placed the cake on our table, but also decorated our apartment with a Happy Birthday/Feliz cumpleaños sign and balloons! What a surprise! The staff always went the extra mile for us.

Jay and Kathy Snyder the owners hosted a fun evening for all the guests staying at the condo. Everyone enjoyed the evening. Jay even brought a flaming hot dog out for my brother who had joked about not being able to get a HOT hot dog anywhere in Granada! He finally got one that evening.

Xalteva felt like our home away from home. We enjoyed everyone there and consider them all as new found friends.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank gbjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Celebrations are important and we were happy to celebrate with you. Any event, big or small is a big deal at Hotel Xalteva and we want to make your time special. It was great to have you stay with us and we hope to meet you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granada, Nicaragua
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 February 2014

I spent 2 weeks in this lovely property and was delighted with the décor, the amenities and most of all the staff. I've never had such attentive service, even in the best hotels. Melissa goes beyond what would be a manager's regular duties and she's also very efficient. But all staff was there for us. It feels homey.
The only issue would be the coffeemaker in the Snyder condo. It needs to be replaced. Louise M

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Thank you very much for your feedback, it was wonderful to have met you and we hope to meet you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quepos
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

The staff at Xalteva made the quality of my stay par excellence. Every detail during my stay was created to offer comfort and enjoyment. Fatimer and Jennifer were extremely helpful in offering advice for touring and directions for spots to see in town.Jay and Kathy,owners created a wonderful dinner party for all the guests.Definitely a sense of family!!

Room Tip: All the rooms were delightful,one-two bedroom suites.
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  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spmaida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Thank you for your visit, it was great to have met you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

My daughter and I just finished an extended (3 week) stay at Condos Xalteva. The facility and the staff are both excellent. We enjoyed the modern conveniences but appreciated the classic design and detailing, and the pool was fantastic on the many hot afternoons. Best of all, though, was the staff. Every single member was friendly, considerate, and very good at their job. I enjoyed interactions with everyone: Ivania delivering a sweet smile and kind words along with a bowl of delicious fruit each morning; Nelson helping me find beer on a hot evening along with teaching me a proper Granada "handshake;" or Mellisa, Jennifer, Fatima, and Claudia in the office helping arrange multiple excursions and even calling 6 hotels to inquire regarding price and availability for a weekend trip to Omotepe. Of course all these folks are part of a larger team that all do their jobs so well because they have such excellent support from the rest of the staff all of whom I could easily cite for acts of excellent service and consideration.
This place is a pleasure and an excellent value.

Room Tip: Second level at the far end away from the office has a fabulous steady breeze.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Great accommodations start with Hotel Xalteva and what makes those accommodations so special are the guests we have. It is always a pleasure to help guests have the best vacation possible and was an honor meeting you and your family. Thank you so much and we will look forward to meeting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xalteva

Property: Hotel Xalteva
Address: Trillo Santa Rosa | Calle Obispo Ulloa, Granada 43000, Nicaragua (Formerly Xalteva Condominiums)
Region: Nicaragua > Granada Department > Granada
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Granada
#8 Romantic Hotel in Granada
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Xalteva 3*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel Xalteva is the first of it’s kind in Granada. It combines timeless colonial design with modern conveniences. Located in the safe residential neighborhood of Xalteva, the name “Xalteva” (pronounced “al-TAY-vah”), refers to the original indigenous peoples who were in Granada before the Spanish Conquest. Built in 2007, by visionary/founder/president D. Jay Snyder they are the first available condominiums in this beautiful colonial city of Granada whose mission is, “To create and provide comprehensive comfort, value and lifestyle options to all guests and visitors whether it be for a transit traveler or a lifelong resident” through, “high quality attention to details, customer service, employee training and development and support of the local culture and environment.” ... more   less 
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Also Known As:
Xalteva Condominiums Hotel Granada

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