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“Friendly staff; very service oriented”
Review of Hotel Xalteva

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Hotel Xalteva
Ranked #12 of 43 Hotels in Granada
Certificate of Excellence
GreenLeadersGold level
Vail, Colorado
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly staff; very service oriented”
Reviewed 14 March 2014

Staff was friendly and eager to help with taxis, suggestions for restaurants, and places to see. Rooms on the second floor get more of a breeze and have a nice view of sunset. Hotel is a few blocks from town and was surprisingly noisy from traffic, and a busy neighborhood,but quiets down at night. A security guard is on duty all night, and compound is locked so it was really safe. You can still walk to restaurants, churches, etc. but is about 5-10 minutes from Central Park area. We usually took a cab in (called by the hotel) and walked back from dinner. Great value.

Room Tip: The website shows the condo rooms complete with kitchen areas and sitting room. We got one bedroom...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 8283Judy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 22 March 2014
We are here to help all of our guests and we really enjoyed having you stay with us...it was a pleasure...please come back soon.
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Anchorage, Alaska
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 March 2014

The accomadations were nice but there was a mix up with the reservation. I had reserved a 2 bedroom condo but when we arrived was told that I had reserved 2 single rooms. I even confirmed that we were getting a 2 bedroom unit. They charged me for 2 rooms, which was only $4/night per room more but we had planned on cooking our own meals. Ended up giving our food away to locals on the street.

  • Stayed February 2014, travelled as a couple
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Helpful?
6 Thank Elsie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 11 March 2014
Dear Valued Guests,
Thank you very much for your feedback. We apologize that we made a mistake in your reservation for your two night stay. Unfortunately we were not able to move you into a two bedroom suite for those two nights since we were 100% full during those dates. We have since refunded the difference to your Paypal account as that was an oversight on our part.
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Clifton, NJ
Level 2 Contributor
3 reviews
Reviewed 4 March 2014

A few friends and I stayed at Condo/Hotel Xalteva during a girls vacation. The property was extremely well maintained and safe. Xalteva is located about 6-8 blocks away from the town square and the restaurants and nightlife. It was a safe and welcome walk for my friends and I - away from the late night noisy madness in Granada.

What stands out about this hotel is the service. Melissa, Jenniffer and Fatima are simply AMAZING! They went out of their way to make our stay as comfortable as possible. Even as far as making sure we had dinner in our room after our late evening arrival. They booked tours for us, recommended restaurants, got us discounts to spa and made our appointments. The list goes on and on. They were very very helpful in every way and I hope the owners of the property recognize this.

A couple of really minor things I recommend for the owners of the property (none of which would stop me from staying here again):
1) Place phones in each room - so groups traveling together can call each other or the front desk can be called with any questions
2) The suite we stayed in had only one mirror in the bathroom - it could really use another mirror especially when multiple people are trying to get ready
3) Place an iron in each room
4) Place a blow dryer in each room

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TejD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
It was so much fun to host you on your visit to Granada and we are glad you enjoyed your time here. Great suggestions and some of them are already in the works to happen. Hope to meet you all again!
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Baltimore, Maryland
Level 2 Contributor
1 review
Reviewed 1 March 2014

I can't recommend Hotel Condo Xalteva enough! My daughter & I were so pleased with our accommodations and the hotel from the moment we arrived that we cancelled reservations in Managua to enjoy the hotel's peaceful premises & our beautiful condo apartment. We had the good fortune to meet owner Jay and his wife Kathy. Both were friendly, attentive and warm hosts. Melissa, their able manager, and her assistants, Jenniffer and Fatima, were gracious, helpful and patient, always pleasant and eager to satisfy every little request and need -- from providing tourism information to arranging taxi rides for trips within and outside Granada to ordering take-out food. We got to meet Melissa's handsome young son and her mother-in-law, who prepared some meals for us on a private basis. The hotel's housekeeping, maintenance and security staff were caring, polite and performed all their duties effectively and with a smile, whether they prepared breakfast (complimentary fruit, pastry, coffee/tea), rushed to a pharmacy or market to get a needed item, fixed a faucet, or ensured guests were safe upon arrival at the hotel after hours. The Hotel grounds and pool were well kept and the greenery around lent to the peaceful atmosphere. During our stay, the hotel hosted a local networking event and all guests were encouraged to participate. It was a good time. We all enjoyed the food and the music, and got to celebrate Jenniffer's birthday! The pool setting made it easy to get to know other guests, whose company we enjoyed often. An additional perk (besides breakfast) was a free membership to Pure, a Spa and fitness center nearby, that offered hotel guests a 10% discount for services. Although our stay at the Xalteva was only 12 days long, by the time we left it felt as though we'd known Jay and Kathy, their staff and several of the guests for a long time. We became a family. I agree with my daughter, we must make plans to return soon. We miss them all and wish continued success to Jay, Kathy and the Hotel Xalteva.

Room Tip: Book early. Upstairs far corner condo apt. is airy, sunny and has two private balconies.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sylvia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Wow, I have no words to describe how touched all of our staff members feel right now...your comments are a beautiful reflection of the passion we feel doing our job. Thank you very much for making our day completely worth it!
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saskatoon sk canada
Level 2 Contributor
1 review
Reviewed 22 February 2014

Condo Xalteva met all our expectations for two weeks. The staff were excellent; helped with tours. The condo grounds were beautiful and well maintained. We especially enjoyed the company of the other guests staying at Xalteva. Jay and Cathy were excellent hosts.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank mauivirgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
We hope to achieve your expectations and then some. Thank you for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 February 2014

I can't add much to previous reviews. Simply put, you should stay here. It's the easiest place to find if arriving by car; has secure parking; easy to walk into the city center. Granada is a place not to be missed. It is the nicest city I know in Central America.
The management and staff are helpful to the max. Nothing will be too difficult to make your stay memorable.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shrimper67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Thank you very much for your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pincher Creek, Canada
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 February 2014

Our stay at Xalteva was excellent. After deciding we wanted to spend one month in Granada, we looked for a place to stay where two couples could share an apartment and there would also be a pool. Xalteva turned out to be an excellent choice. The condo we rented had two bedrooms and two bathrooms and was spacious enough that we weren't cramping each other's space. The pool was always kept clean and was a great spot to cool off in on a hot day.
All of the staff, the manager, receptionists, cleaning staff and maintenance men are wonderful. They all made our stay more worth while. It was my husbands birthday and I arranged for a cake to be brought in. When we got back from our excursion, Fatima, Maria and Ivania had not only placed the cake on our table, but also decorated our apartment with a Happy Birthday/Feliz cumpleaños sign and balloons! What a surprise! The staff always went the extra mile for us.

Jay and Kathy Snyder the owners hosted a fun evening for all the guests staying at the condo. Everyone enjoyed the evening. Jay even brought a flaming hot dog out for my brother who had joked about not being able to get a HOT hot dog anywhere in Granada! He finally got one that evening.

Xalteva felt like our home away from home. We enjoyed everyone there and consider them all as new found friends.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank gbjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaysnyder, General Manager at Hotel Xalteva, responded to this review, 5 March 2014
Celebrations are important and we were happy to celebrate with you. Any event, big or small is a big deal at Hotel Xalteva and we want to make your time special. It was great to have you stay with us and we hope to meet you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xalteva

Property: Hotel Xalteva
Address: Trillo Santa Rosa | Calle Obispo Ulloa, Granada 43000, Nicaragua (Formerly Xalteva Condominiums)
Region: Nicaragua > Granada Department > Granada
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Granada
#7 Green Hotel in Granada
#8 Romantic Hotel in Granada
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Xalteva 3*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel Xalteva is the first of it’s kind in Granada. It combines timeless colonial design with modern conveniences. Located in the safe residential neighborhood of Xalteva, the name “Xalteva” (pronounced “al-TAY-vah”), refers to the original indigenous peoples who were in Granada before the Spanish Conquest. Built in 2007, by visionary/founder/president D. Jay Snyder they are the first available condominiums in this beautiful colonial city of Granada whose mission is, “To create and provide comprehensive comfort, value and lifestyle options to all guests and visitors whether it be for a transit traveler or a lifelong resident” through, “high quality attention to details, customer service, employee training and development and support of the local culture and environment.” ... more   less 
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Also Known As:
Xalteva Condominiums Hotel Granada

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