The rooms are adequate and clean, although a bit expensive for $45 a day. No credit card really accepted. Sleep quality is good as well as breakfast. However, customer service is really really bad. The lady at the front desk is rude. She would greatly benefit from customer service training. I came here as a part of a group and there were some last minute changes. We required 2 singles bedrooms instead of a double room. Although se made the changes for one day, we had to pay up-front -please notice we are part of a big party of 10+ Her comments were inadequate and rude. She wasn't helpful. On the contrary she was inattentive and scolding. Being a native Spanish speaker I understand really well the nuances of her comments. She is very strict on the hour one must leave the room, but not so as strict on the entering hour. It seems she is doing one a favor. This is a payed service! As a side note While in a meeting yesterday, they turned on the TV right next to us -person didn't even asked or explained, to put a baby to sleep. I am assuming the baby is the son of the owners. It doesn't bother me to have a family ambiance, but such behavior seemed again highly inappropriate. There is a lot of potential for Granada. The hotel is a nice place. However, building long-term relationships is not something they envision.
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