Pierre and Osnar helped us in the office, Eduardo was our guide for the week and Roberto was our driver. Everything worked perfectly -- from airport pick up to airport drop off and all of the moves in between. We called audibles (cancelling dinners when tired/adding lunches when hungry), we went on adventures with varying degrees of tolerance (ashboarding/zip lining/hiking) from the 5 kids ranging in ages from 3-16, and all the while nica-adventures helped us navigate the language, the excursions, the tempers (which admittedly weren't that bad, as we were having a great time, but we were still travelling after all), and all other logistics.
Our process: I researched the activities I wanted our family to do and the places I wanted to stay. I emailed Pierre and asked if he could help me reserve the excursions and arrange for the transfers. What we got was so much more, because we were provided a cool and knowledgeable (and not irritating or overly talky) private guide, comfortable car and very nice driver for the entire trip. As an example of how this helped -- we arrived in Leon prior to the check in time at the hotel (we knew ahead of time that would happen) and found a place for lunch that Eduardo recommended. It was, however, busy, because a cruise ship had dropped some folks off there for drinks. So Eduardo took paper in hand, took our orders, and brought them straight back into the kitchen. He suggested we check out the nearby cathedral while we waited and that he'd hold down the table. We were served within minutes of sitting back down and the food was delicious. This kind of efficiency on a trip with a group of 8 is priceless.
Another above and beyond moment -- we left a blanket at the first hotel we stayed at in Managua. Even though we had moved on to Granada, Nica-adventures sent someone back to the hotel to fetch it for us, as they clearly understood that preserving the good-will of the 3 year old was going to be key to keeping the whole gang upbeat, but we didn't have to tell them this, they just knew and took care of it and never made us feel bad for being such blockheads.
All in all, I was very impressed, and to give such a comment context, I'll say that despite frequent luxury travel, this is the first time I felt inspired to write a TA review.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.