First of all, let me start by saying that I arrived at the hotel 10 minutes before 11 p.m.. The hotel is in the middle of a horrible neighborhood far away from the Central Park, very dangerous neighborhood!. The hotel lights were completely turned off, the front desk personnel leaves at 11 pm and you are left with a man who guards the hotel. The room was dirty, the sheets were stained in red, the toilet was sprayed by urine, the floor was dirty. I was then moved to another room, the sheets were not stained but the room was dirty. There is a phone in the room but if you want to make a phone call you have to call the front desk to make the call for you, I had to keep on going to the front desk where this man, who was the security guard tried to help me but could not do anything about the whole situation. I gave up and had to activate my cellular phone with AT&T even though I had brought another cell phone that had magic jack in order to be able to call with internet but the WI-FI was not working. I left the hotel before 7 am, I arranged to have a driver pick me up from this hotel to take me to another hotel where I received 7 star treatment. I was very surprised to see that the person who prepares the breakfast is the front desk clerk! I have never in my life been so scared as the doors to the hotel are locked at midnight with a huge lock and you are practically in jail without phone! I would not recommend this hotel to anyone. I had paid for 2 nights in advance and the General Manager, Jaime Masis would not refund my money and after calling him today, he insulted me and said I had no education and I was hysterical.
- Official Description (provided by the hotel):
- The Hotel is located at the entrance of our colonial city, La Gran Sultana, on La Islita street, from Supermarket La Colonia 3 blocks south.. The hotel gets with 16 modern rooms, entirely with everything, including a Suite, for you pleasure and satisfaction. This way your enjoy your stay with us.Hotel La Mar Dulce holds exclusive swimming pool for our guests and their families and friends. Also national drinks, juice, beer and rum of your preference in our bar.Bellow you will find all amenities in our rooms;• Swimming pool• Internet (WiFi - Free)• Hot Water• Air conditioning / ceiling fan• TV cable• Safe deposit box (free)• Breakfast • Bar service• Laundry service• Turistic info• Transfer - Tours• Transportation from /to the airport• National & international tickets• Laptop for rent with access Wifi• Cyber café (Free)• National & international calls/fax service (with IP technology)• LED Lighting• Security cameras• Security 24 hrs.• We accept credit cards ... more less
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