I live in Latin America and manage a hotel so i have certain expectations of hotels and i also understand when things dont go as planned at a hotel however i have always approached my job trying to do what i can to please the guest because without happy guests we wont have a hotel. when my friend and i were on our way to Granada via taxi from Rivas we took advantage of the taxi drivers cell phone to secure a hotel room. I called Casa San Francisco and was told that there was a room available for $75, we agreed, reserved and stopped calling other hotels. we arrived, unloaded the taxi and the front desk clerk told me i was mistaken it is $85 plus tax, i politely disputed and she finally called the manager (Kim) who came and admitted that she (i talked to the manager on the phone) had made a mistake on the phone and that it is $85 plus tax. At my hotel i would have apologized and offered the room at the rate i quoted but they politely but sternly refused, at least admitting it was their mistake but not willing to accept responsibility even though we had taken a taxi especially to their place and had stopped looking for another room. Out of principle I was unwilling to stay there after this and we had to start walking with all our luggage and looking for a hotel room, it took about an hour but we found some other really nice accomodations that i will return to. Hotel Colonial is very nice and has excellent customer service.
- Official Description (provided by the hotel):
- Hotel Casa San Francisco is a small charming boutique hotel located in the centre of the colonial city of Granada, in Nicaragua. Our guests enjoy not only the different atmosphere of each 9 fully equiped rooms (A/C, hot water, TV and cable) but also the delicious international cuisine of our restaurant Bocadillos, a tapas restaurant and bar, as well as the refreshing swimming-pool and the worthy views from our roof-top terrace. ... more less
- Reservation Options:
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- Also Known As:
- Casa San Francisco Granada
- Casa San Francisco Hotel Granada