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“Poor Customer Service”
Review of Casa San Francisco

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Casa San Francisco
Ranked #5 of 45 Hotels in Granada
Certificate of Excellence
GreenLeadersGold level
Reviewed 1 January 2012

I live in Latin America and manage a hotel so i have certain expectations of hotels and i also understand when things dont go as planned at a hotel however i have always approached my job trying to do what i can to please the guest because without happy guests we wont have a hotel. when my friend and i were on our way to Granada via taxi from Rivas we took advantage of the taxi drivers cell phone to secure a hotel room. I called Casa San Francisco and was told that there was a room available for $75, we agreed, reserved and stopped calling other hotels. we arrived, unloaded the taxi and the front desk clerk told me i was mistaken it is $85 plus tax, i politely disputed and she finally called the manager (Kim) who came and admitted that she (i talked to the manager on the phone) had made a mistake on the phone and that it is $85 plus tax. At my hotel i would have apologized and offered the room at the rate i quoted but they politely but sternly refused, at least admitting it was their mistake but not willing to accept responsibility even though we had taken a taxi especially to their place and had stopped looking for another room. Out of principle I was unwilling to stay there after this and we had to start walking with all our luggage and looking for a hotel room, it took about an hour but we found some other really nice accomodations that i will return to. Hotel Colonial is very nice and has excellent customer service.

  • Stayed: December 2011, travelled as a couple
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8  Thank Brendan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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450 - 456 of 705 reviews

Reviewed 28 December 2011

Had a wonderful peaceful stay at this place. Was there Aug, Sept. Claudia at the front desk was very helpful. Staff is friendly. Chef is exceptional. truly gourmet food and top notch service all around. Peaceful and a short walk to everything. Highly recomended

  • Stayed: August 2011, travelled solo
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Thank Steven t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2011

This is one of the best hotels I've ever stayed in. It's beautiful and so affordable (like all of Nicaragua, really), and the service is unbeatable; everyone is so warm, friendly and accomodating. They arranged so many things for us: isletas tour, mombacho, etc. The building and rooms are gorgeous, the restaurant is great, and there's a wonderful little roof top terrace. I hope I get to stay here again someday.

  • Stayed: December 2011
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1  Thank jbredle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

My wife and I spent 5 nights at the Casa San Francisco. We have stayed there in the past. A charming and comfortable boutique hotel, located centrally, friendly English speaking staff,good restaurant in-house. great value, and owners Nancy Bergman and Terry Leary on hand to make you feel welcome. Great value, our favorite hotel in Granada.

  • Stayed: December 2011
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Thank Ixchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2011

We had a pleasant stay at this centrally located hotel, but weren't overall impressed with the services, taking the prices in consideration.
The room was clean and comfortable, but had a strong smell of detergent. We really enjoyed the small pool, since Granada gets hot in times, and found the staff friendly and helpful. But after paying 65 US$ + taxes, we would have expected a good filling breakfast. Instead we had some fruits, 2 pieces of toastbread and coffee.

  • Stayed: November 2011, travelled with friends
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4  Thank KirstenBottger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tleary1000, Owner at Casa San Francisco, responded to this reviewResponded 4 January 2012

There is a choice of breakfast's for the price, either the eggs, gallo pinto, toast and coffee or the continental breakfast, fresh squeezed orange juice, and coffee and toast or you can order off the menu.

This person stayed with us in the off season and we gave her a room a $65 room for $45 a night, plus tax, I am confused why she wanted to write this review, we remember her and wanted to treat her as a valued guest. Best, Terry Leary

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Reviewed 29 November 2011

Casa San Fransico was perfect. I intended to say for only 3 days and stayed for a month! I loved it. Beautiful rooms with character, fabulous service and just an excellent feel. I love everyone at Casa San Francisco. Not expensive either rooms are between 45 and 70 US. Totally worth it.

Room Tip: The yellow one next to the pool downstairs is definitely the best room in the place!
  • Stayed: August 2011, travelled solo
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Thank Zoe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

Casa San Francisco is an old colonial home that has been beautifully converted to a comfortable hotel just a few blocks off the main square in Granada. The staff is very friendly and helpful--most speak English and they really go out of their way to answer questions, and to make your stay as comfortable as possible. The gardens in the courtyard are well kept, with fountains scattered about. Each room has a small patio, and there is a roof-top terrace where you can enjoy a great view of the city day or night. Breakfast is included, as is wi-fi, and there is a computer for client use. Plus, the restaurant in the hotel is one of the best in Granada. The owners obviously enjoy what they are doing, have trained their staff well, and because they have lived in Granada for years are a great resource for learning about opportunities in and around Granada. You just can't go wrong by staying here!

Room Tip: Each room is unique. Because my stay was broken up by travel to other cities, I stayed in several...
  • Stayed: November 2011, travelled solo
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Thank Eileen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa San Francisco

Address: Calle Corral # 207, Granada, Nicaragua
Phone Number:
Region: Nicaragua > Granada Department > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Green Hotel in Granada
#6 Romantic Hotel in Granada
#7 Family Hotel in Granada
#9 Business Hotel in Granada
Price Range: £46 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa San Francisco 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel Casa San Francisco is a small charming boutique hotel located in the centre of the colonial city of Granada, in Nicaragua. Our guests enjoy not only the different atmosphere of each 9 fully equiped rooms (A/C, hot water, TV and cable) but also the delicious international cuisine of our restaurant Bocadillos, a tapas restaurant and bar, as well as the refreshing swimming-pool and the worthy views from our roof-top terrace. ... more   less 
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Also Known As:
Casa San Francisco Granada
Casa San Francisco Hotel Granada

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