I live in nicaragua and often take family and friends to places I have enjoyed in the past. I raved about this hotel a year ago and was even paying them compliments as we checked in when someone inquired about having an event there. The pool and the high ceilings and architecture of the space are impressive but unfortunately that would be the end of the positives. The food has gone from great to making us sick. we were served rotten shrimp and when we sent them back after not taking off the bill and making us wait a half hour the manager informed us that we were wrong, that the owner or gm said the shrimp were fine but that he would take it off the bill. They never told us about the free breakfast ending at 10 and when we showed up at 10, 9 of us we were told that now we would have to pay. two of us tried to 8 at 7:30 but they hadn't put out the buffet yet??? They are serving a 2006 cheap Spanish white wine that makes an excellent vinegar!! the rooms are okay and the hotel is absolutely beautiful. the best part is after we paid and got our keys they told us the pool was closed and that we could not get a refund. Horrible service and even worse food make the views and pool of this place a totally bad experience! Oh yeah, and our car parked in front of the door was broken into right in front of the 24 hr security guard, but not his responsibility?? a local told us that they work with the local thieves?? go elsewhere to be happier, safer and healthier!
- Official Description (provided by the hotel):
- We are a 4 star hotel. ... more less
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