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“Looks certainly are deceiving in the latest nicaraguan ripoff”
2 of 5 bubbles Review of Hotel Granada

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Hotel Granada
Ranked #22 of 44 Hotels in Granada
Certificate of Excellence
América, Managua, Nicaragua
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Looks certainly are deceiving in the latest nicaraguan ripoff”
2 of 5 bubbles Reviewed 28 December 2013

I live in nicaragua and often take family and friends to places I have enjoyed in the past. I raved about this hotel a year ago and was even paying them compliments as we checked in when someone inquired about having an event there. The pool and the high ceilings and architecture of the space are impressive but unfortunately that would be the end of the positives. The food has gone from great to making us sick. we were served rotten shrimp and when we sent them back after not taking off the bill and making us wait a half hour the manager informed us that we were wrong, that the owner or gm said the shrimp were fine but that he would take it off the bill. They never told us about the free breakfast ending at 10 and when we showed up at 10, 9 of us we were told that now we would have to pay. two of us tried to 8 at 7:30 but they hadn't put out the buffet yet??? They are serving a 2006 cheap Spanish white wine that makes an excellent vinegar!! the rooms are okay and the hotel is absolutely beautiful. the best part is after we paid and got our keys they told us the pool was closed and that we could not get a refund. Horrible service and even worse food make the views and pool of this place a totally bad experience! Oh yeah, and our car parked in front of the door was broken into right in front of the 24 hr security guard, but not his responsibility?? a local told us that they work with the local thieves?? go elsewhere to be happier, safer and healthier!

Room Tip: the basic rooms are not very nice, the suites are much better and have bath tubs which is very rare...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drinkshiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Alberta, Canada
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

I stayed at this hotel for 3 nights at the end of November. We must have been in a renovated room because it was quite nice. I have read a few recent reviews that complain about the queen bed being two twins pushed together. I shared a room with a friend and we had two queen beds that were very comfortable. The room was a bit dark because the window was shuttered but you could open the shutters when you were in the room. We were on the second floor and we had a small sitting area. The bathroom was a nice size and had room to put all our toiletries out on the counter. The water was nice and hot each time I had a shower. The air conditioning worked fine and there was also a fan. When you leave the room and take your room keys with you the electricity shuts down until you return. So the room was a bit warm when we returned each afternoon but it cooled down quick enough. The one negative in the room was that the safe did not work. We stored our passports at the front desk and locked our valuables into our suitcases without incident.

The pool area here was so nice. It was in a large courtyard with trees. The pool itself was enormous and refreshing. There was a bar where we ordered drinks. It was so nice to return to the hotel during the hottest part of the day and hang out at the pool
.
We ate the included breakfast three mornings. I thought it was a decent breakfast. The first morning it was buffet style and the next two mornings it was served to us at our table. I think they brought out fruit, yogurt, coffee and juice first and then asked how we wanted our eggs cooked. I had an omelette and a side of bacon and it was all included.

The church bells across the street did chime at 5:30am and then again at 6am but earplugs would probably block them out.

Stayed November 2013, travelled with friends
Helpful?
Thank passionfortravel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 December 2013

If you are trying to get any sleep or rest at this hotel, go elsewhere. Our experience was horrible and we won't be staying here again. We were there Dec 4 - 6 and we maybe got a total of 3-4 hours of actual sleep.

BEDS NOT AS ADVERTISED--UNCOMFORTABLE (beds and bedding material)
First, the beds were advertised as 2 queens. What we got were two singles that were pushed together and disguised as a queen bed (x2). We didn't realize this until we removed the green bedding cover at night (which was super scratchy and uncomfortable). This would have been acceptable if at least the mattresses were housed in a single frame to keep them together. By the middle of the night, the beds were falling apart and we were dealing with a massive crack. My husband and I ended up squeezing into a tiny single bed in order to sleep. A hammock would have been infinitesimally more comfortable than these beds.
We also experienced the 4-5 am super loud processions from the people celebrating the virgin. However, I can't dock the hotel on that, as this is a city tradition and if you are going to Nicaragua anytime during December, you should expect the fireworks at all times of the day and night.

"ENERGY SAVING" MEASURES
The other quirk in these rooms is that they shut off the electricity while you're out, until you insert this metal plaque that is part of your room key. So if you need to charge a phone or any other electronics while you're out and about in Granada, forget it! The reason they do this is because electricity is very expensive in Nicaragua, so they don't want guests leaving their lights/air conditioner/tv/etc on while they're not using the room. We always shut everything off before leaving our hotel room, so this 'energy saving' measure proved to be more annoying/dangerous than mindful. We were staying in the far back, the absolute last room they had at the end of the hotel. If you know this hotel, they shut down ALL lights at night, so it becomes rather dangerous and hard to make your way to room without feeling like you're about to be jumped by someone in a dark corner. When we got in the room at night, we would have to walk all across the room in order to insert the plaque and be able to turn the lights on. After bumping into the furniture a few times, we decided it was just plain silly and removed the plaque from the key and left it permanently inserted so that we wouldn't have to worry about walking in the dark room.


SERVICE
The staff in the restaurant was super friendly and very professional. The lady who checked us in was super friendly, but the lady who came after her shift was a different story. We only saw two different ladies at the concierge/lobby desk. It was interesting to see another reviewer comment on how they were completely ignored while she was talking on the phone--we experienced the exact same thing. I am sorry that I can't recall her name, but she was the one with braces and was not very friendly or customer service oriented. The other lady was the complete opposite (friendly, helpful, etc).


POOL CLOSES EARLY, NO ACCESS AT NIGHT.
They shut down the pool by 6- 8 pm every night. If the pool is one of the main reasons you are staying here. DON'T! Although the pool area has lights, they shut every single one at night, so it is pitch dark (again, energy saving measures!). They still tell you can swim if you like and if you have your own flashlights. But keep in mind this area of the hotel is pitch dark. If you are like us, you will be busy most of the day out and about exploring the city or the nearby areas like Las Isletas or Mombacho. We never had time to use the pool, except for when we returned from our day trips, but at that time, the pool was already closed. No point on staying here if the pool is the main attraction. It is a nice pool, but if you like it, stay elsewhere and just pay the fee to use it.

NO SAFE IN ROOM (THIS WAS AN ADVERTISED FEATURE)
The room safe didn't work. When we spoke to the unhelpful lady at the front desk, she told us they knew it was broken and didn't have a replacement or had time to fix it. So basically we had no way to secure our cash or valuables in the room.

NO HOT WATER! (THIS WAS AN ADVERTISED FEATURE)
The hot water never really worked. We had to only turn on the hot fixture and leave it run for a bit, but even then, it would work for a minute and then strike you with a splash of cold water. The supply was inconsistent.

HISTORY
The hotel building itself is stunning. This is one of the oldest hotels in the city and it shows in the architecture. We stumbled upon a ballroom that clearly was made during colonial times. I could envision the parties that probably took place there a long time ago. The details were gorgeous. Unfortunately, they know this and I think they bank on the appeal of the building to book rooms. If they are in the business of a hotel, they should put more effort into excelling in the basics of a good bed to sleep in, working water, safe, etc.
The beautiful grounds and pool (that is only available during the day hours) aren't going to help me get any sleep at night. Stay elsewhere.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katiana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 12 December 2013

This is a beautiful and historic hotel. The rooms we had were very comfortable and the grounds were just gorgeous, not many people staying here (Dec 2013) when we were here, it was pretty deserted. No one manning the Tiki Bar or any food at the pool. Breakfast was very nice in the restaurant and included in the price, service was superior (look for Roberto!). Location was central and great EXCEPT if you go between 11/28 and 12/12 of any year be prepared to be bombarded with VERY LOUD firecrackers, think they were cherry bombs of some sort starting at 5 a.m.!!!!! On December 11th they do it all night long right in front of the hotel. A religious celebration of the Virgin Guadalupe is the culprit celebrated at the beautiful church directly across the street. When we complained at the desk, they said they could not change a very long standing tradition which was completely understandable BUT, they could have advised us of the situation upon check in and put us toward the back of the expansive property. Travelocity, through which we booked the reservation, should have known and advised us of this.

Beware of going into the main part of town where the mercado is, one of us was robbed by a guy on a bicycle in the evening. He rode right up to one of my SENIOR travel companions and skillfully stole her necklace!!!! Thank God she wasn't knocked over and injured....despicable!

Room Tip: Stay away from the front of the hotel, although during this celebration, you may hear the very loud...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CopperPenny33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
169 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

Loved this hotel, the location and the service. Very colonial hotel across from one of the first churches in Central America and on the North tip of Lake Nicaragua. The atmosphere almost takes you back in time.

Rooms are big and spacey. My only complaint would be the beds are super hard and lumpy and there was mold in the shower. Otherwise, this is a place I would consider staying again.This was our last stop on the way back from a long Motorcycle ride from Honduras to Costa Rica.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurence_baird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skelmersdale, United Kingdom
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

We were staying with friends opposite the hotel and went over a few times for the day to use the pool. It's $7 for the day. The only thing is you have to take your own towel. I would have thought that they could provide towels for the visitors. The pool and the surroundings are beautiful, you wouldn't know you were in the middle of Granada.

Stayed November 2013, travelled with friends
Helpful?
Thank LC67Lancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Province of San Jose, Costa Rica
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 18 November 2013

We booked a king size bed; but they gave us a two beds. Receptionist didn't pay attention to us because she was on the phone with someone else. Until she decided to talk to us, she didn't try hard to make us happy.
Towels and blankets didn't look clean to me. AC didn't cool enough.
Breakfast was ok but not the best. We stayed in another hotel in San Juan del Sur (Victoriano) a lot better.
We ordered a cab, asked the receptionist to call for one she said they don't have the number of any taxi so we had to go across the street under the sun with our bags to seek for one cab.
Location is the only thing I liked.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chino-viajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Granada

Property: Hotel Granada
Address: Calle La Calzada, Granada, Nicaragua
Region: Nicaragua > Granada Department > Granada
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 44 Hotels in Granada
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Granada 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
We are a 4 star hotel. ... more   less 
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