We expected more from a 4 star hotel in Austria, but on the other hand, we got the 3 night stay with half-board really cheaply, so we cannot complain much.
Do not try to get an earlier check-in, it's not possible even for a fee; rooms are tiny, with bathrooms even tinier (saw this small bathrooms only in London); food is nothing spectacular. On the other hand, everything is clean.
The hotel is situated at the end of a small village Boeckstein, but do not get mislead - it's not really a village. There's only hotels in this area and one small shop. It's possible to walk to a nearby Bad Gestein through a promenade (well-lit during the night), but it takes around 20 minutes to reach a coffee shop and Billa supermarket. Another at least 10 min would get you to center.