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“Beautiful location and promising name, but overall letdown”
Review of Tropical Hotel

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Tropical Hotel
Ranked #15 of 20 Hotels in Durbuy
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful location and promising name, but overall letdown”
Reviewed 14 June 2014

had to pay up front for the entire stay upon arrival. €80/night ex. breakfast for a depressing, dark and dated room with no daylight. There was a terrace door leading to the indoor (poor excuse of a) pool, where you can hardly stretch, let alone swim. The "conservatory" around it has some tropical plants. With one exception the staff is indifferent, rude and not welcoming at all. Not a single "spa" facility is included in the high price, except for the old fitness gear in again a depressing claustrophobic room without any daylight. The landscaping is nice. The interior of the restaurant is dated and the tables are fully made, so the china and silverware are collecting dust, besides that it doesn't look inviting and has no daylight. Had to pay €10 for a pathetic breakfast, where the only good thing was the variety of English teas and the juicer. Penny wise, pound foolish. I left the very next morning immediately after breakfast to never return again. This is high pricing, low quality and no service. There are much better and more hospitable places to find in Durby, less pretentious, classier, more modern and a lot cheaper!

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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Kraainem, Belgium
Level 5 Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 March 2014 via mobile

We came here as four families to celebrate an anniversary. The children loved the pool - it was warm enough and the "garden" was pleasantly warm to sit in whilst the kids swam. The staff were very welcoming and the dinner in the evening was excellent. The rooms were adequate. Ok for a night or two but not for a week! But convenience was great - our superior room has parking at the door and an exit to the pool which was lovely. So ... Expect a warm welcome, but not luxury and if your children love swimming pools and trampolines, you'll be just fine!

Stayed March 2014
Helpful?
Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brugge
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2011

We stayed here for one night after finding a - we thought - cheap deal on Hotels.com. 80€ for two people without breakfast for a twin room for one night.
First impressions were OK. The woman at reception didn´t speak English even though they say they are a multi-lingual hotel so we spoke in passable Dutch.
The room was basic. Considering we wouldn´t be spending much time in the room we didn´t mind the tiny bathroom (REALLY tiny). The room had great blinds that turned the room pitch black, and you couldn´t hear much from the other rooms apart from footsteps in the hallway. And that´s the last of the good points....
After a long walk in the gorgeous countryside we thought we´d have a swim in the 'tropical' swimming pool. FREEZING!!!! Even though it´s indoors the pool was practically icy. No wonder we were the only ones in it. So we forgot about the planned morning swim (which we´d been really enthusiastic about).
Walking through Durbuy we noticed a lot of similarly priced hotels INCLUDING breakfast. These places also seemed to be more tastefully decorated and looked after than our hotel. In hindsight we should have searched the web ourselves and not gone for the cheapest deal on a hub site.
We decided to have a coffee the next morning before we left. The maintenence guy told us in rough English that we could have a free coffee, even though we explained that we hadn´t paid for breakfast. Then we ended up having 6€ added to our bill for two really watery, tasteless coffees (plus a euro each tourist tax) - so our bill came to 88€ for a one night stay without breakfast. There are LOTS of better offers out there.
If the pool had been warm, if the staff had had a bit of a smile, if the coffee had been big, hot and tasty I might not have bothered writing anything. But the hotel was one disappointment after another, and they couldn´t pay me to stay there again (not that they would, anyway...especially after this review!)
It´s way too expensive for a budget break and does not have the quality of facilities for its price class (or 4 star label....I´d be generous at giving it 3 stars).

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank joenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Oxford
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2011

We went out of our way to stay in this hotel on the way back to Calais from E France, because of the pool. Unlike the unbearably hot dining-room and bedroom, the pool was cold, and had a lot of leaves floating around. Bedroom OK, only OK. Food likewise. Definitely not worth the detour.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Oxford_Stone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lennik, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2011

The room had a bad smell and from the outside the hotel looked like it hasn't been maintained for like ages...

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Goberdini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level 6 Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 2 October 2009

We arrived at this hotel by chance, as we had reservation at Esplanade in Durbuy, where they had some sort of a problem and redirected us towards Tropical (which is outside of the city of Durbuy). We have been given a room in the Japanese Garden, however the window had moisture between the glasses for about 2/3 of its surface. Being on the ground floor and in the garden, you have lots of spiders and little insects. As we had to stay only for one night, and it was summer, the conditions were bearable. However, we would never go there with our small daughter, as you have tiles on the floor and just very small and thin carpets. The bathroom is really small but at least the toilet is in a separate part (which does not have a sink, so you have to enter the next door bathroom to wash your hands).
I can imagine it could be pretty difficult to go there during the winter. Also, the bathroom has poor ventilation.
Also our experience with Durbuy Adventure was quite unpleasant. I am writing this because I guess the main reason why anyone would go to Tropical hotel would be because of Durbuy Adventure. The place was understaffed, you had to wait in line 15-20 min. to get some information, and then nobody was sure of anything. We have made our reservation though them and first they put us in a different hotel (outside the city), then when we went for breakfast (in the city, as instructed), the place was closed. We have left sooner than planned because the quality of service was really low.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blue_the_Cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gent
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2008

I've been in many hotels around the world but this one was definetly the worst and not at all 4 star hotel. There are 4 star hotels in Turkey that are nicer then this. The only imaginable reason I can think of why it would be 4 stars is because of the pool and tennis court that nobody uses.

Let me sum up what was wrong:
- rooms had lots of spiderwebs (some maintenance please)
- the room had moist stains all over the place, which is really unhealthy. If you want to have an indoor swimming pool, make sure the water can go somewhere.
- rooms don't have any refrigerator
- instead of one double bed, we had 2 single beds, which would still be ok if there hadn't been a different in hight!
- we payed 15€ extra per person for breakfast but it was a total joke. I'd rather go outside to buy a little bread and cheese for only 2€. When I asked for eggs with bacon (as is on the menu) they said there was no bacon. In the end all I got was one tiny egg.
- and the hotel is totally understaffed, especially for maintenance.


To sum it up, don't go to this hotel! It would all still be ok if it would be a 2 star hotel at at least half the price. But 4 stars is just a joke.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Imperatores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Hotel

Property: Tropical Hotel
Address: Rue des Comtes du Luxembourg 41, Durbuy 6940, Belgium
Region: Belgium > Wallonia > The Ardennes > Luxembourg Province > Durbuy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Durbuy
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tropical Hotel 4*
Number of rooms: 34
Reservation Options:
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Also Known As:
Tropical Hotel Durbuy

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