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russ-the-rover
Accrington, United Kingdom

Needs a little TLC,

3.0 of 5 bubblesReviewed 22 May 2019via mobile
The hotel is OK’ but sorry nothing special, so hence a little overpriced.
The public areas are nice enough, the decor is smart and clean, but when you head to the bedrooms you are struck by the strong smell of scented oils, they are masking something?
The rooms are on the small side, the bathroom how’re needs some work, with lots of mould in the shower area. The lighting in the room is some what dark if you want to work in the evening, and the desk is more of a long shelf, so not easy to work on.
Over all I may stay again due to the location is good for the local office, but it is not ideal if visiting the local Chateau.
Date of stay: May 2019
Trip type: Travelled on business
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ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this review
Responded 24 May 2019
Dear Sir,
Thanks for rating our situation positively, so practical for professionals working in our sector. Best Western The Hotel Versailles is a three-star hotel with a nice service where the teams are attentive to their guests. I can understand your return since on a business trip you did not really choose our establishment. I have also noticed that you are a frequent traveller and a regular user of European hotels, which should increase your expectations. We are at your service during your stay to meet your expectations. I hope to see you again, do not hesitate to book a larger room to work at your convenience.
Christelle Delecroix
General Manager hotel Best Western The Hôtel Versailles
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (268)
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    16 - 21 of 268 reviews
    Reviewed 19 April 2019 via mobile

    Visiting Versailles and booked at this hotel.
    Very friendly staff, good breakfast, working WiFi in the room, soap in the bathroom, safe, air conditioner and coffee and tea appliances available.
    However, the rooms are really Micro rooms! Our room was at the most 12 m2 and this includes the bathroom.
    The rooms are clean but there is really no room to install especially when you have a few suitcases. A pity as further the hotel is nice. Oh and with free parking!

    Date of stay: April 2019
    Trip type: Travelled as a couple
    Thank eduardroose
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 23 April 2019

    Dear Sir,
    All these little attentions were thought to please you, I am delighted that you have appreciated them. We have different categories of rooms, yours was 14m2, if you had asked us, we could perhaps have offered you a larger one in accordance with your needs. I hope your visit to Versailles has taken you back in time, its castle and gardens are a page in the history of France. For a future stay, do not hesitate to call us so that we can better customize your stay.
    Christelle Delecroix
    General Manager of the hotel Best Western The Versailles Hotel
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 January 2019

    This hotel is located right across from a large supermarket but the hotel is very quiet and the rooms are large enough to accommodate family with kids. It is conveniently located to visit the Chateau de Versailles (10-minute drive) and has a parking large enough to accommodate all patrons. The staff is very nice and helpful. The only downside is the lack of an elevator.

    Date of stay: December 2018
    • Trip type: Travelled with family
      • Value
      • Sleep Quality
      • Service
    1  Thank laurentmg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 30 January 2019

    Dear Laurent,

    The team is delighted to read that you have appreciated the quality of our services.
    Thank you recommend our hotel and share this story of stay. Your informative comments are invaluable for future guests wishing to select our hotel!
    I am delighted that the quality of our services, in the hotel has caught your attention.
    It will be a pleasure to see you again on a future trip on the roads of France.

    Christelle Delecroix
    +33 1 39 56 48 11Manager of the Best Western Hotel the Versailles Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 November 2018

    We stayed here for two nights, Friday and Saturday so we could visit the Palace of Versailles. It was well located but in an industrial area. We received an email a few days before we arrived that there would be no one at the front desk from 6 p.m. until the next morning for both nights. This made me very uncomfortable. We did not have any issues luckily. As well, the restaurant was closed for the whole weekend. The room was clean and had been updated. The rest of the hotel was tired and needed updating. Breakfast was included in the price and was quite good.

    Date of stay: October 2018
    • Trip type: Travelled as a couple
      • Value
      • Sleep Quality
      • Service
    2  Thank Anita C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Christelle D, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 6 November 2018

    Dear Madam,
    Thank you for sharing your feelings about your stay as a couple. If you are not used to it, I can understand your apprehension about the lack of staff. We have been operating like this for a number of years, usually everything is going well (and I read that this is your case too). We have prepared this little e-mail precisely to inform you, and we are at your disposal from this moment if you have questions. An on-call number can be reached permanently.
    The restaurant hours are also specified in this e-mail, and we could have recommended addresses, a pity not to have asked us.
    However, I hope you enjoyed the visit of the famous Palace of Versailles, it is indeed a big must when you come to Paris region 😊

    Christelle Delecroix
    General Manager of the Best Western Hotel The Versailles Hotel
    01 39 56 48 11

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 October 2018

    Best Western Versailles is, although the name suggests, not in Versailles itself. It is about 10 minutes drive from golf Le national. Actually ideal for golfers. Quality is as you would expect from a Best Western Hotel, clean rooms, friendly helpful staff.

    Date of stay: October 2018
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank prinsenweier
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 September 2018 via mobile

    My 6 year old and I stayed in this hotel to use as a base for visiting Paris and then a last-minute diversion to Disneyland. The hotel is located in a quiet neighborhood next to apartments and across the street from a supermarket. There is a restaurant downstairs that is oddly closed Friday through Sunday, but I knew this in advance so it wasn't an issue. I felt €15 for breakfast was a bit pricey so we just ate our own food. There is ample free car parking which is a nice bonus. And you definitely need a car if you use this hotel as the nearest train station is a 15 minute drive away.

    The room was small but functional. There is no storage aside from a small cubby and a few hangers so be prepared to live out of your suitcase. The beds were comfortable and there is a nice big Samsung flat screen mounted on the wall. There is also a small safe which was convenient. The front desk and cleaning staff were nice and answered any question we asked them. Overall, I was impressed. A mini-fridge and some storage would've been nice, but those aren't deal-breakers for me.

    Date of stay: August 2018
    Trip type: Travelled with family
    Thank JStrange77
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Christelle D, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 6 September 2018

    Dear Madam, Dear Sir,
    You seemed perfectly prepared for this family trip to Disneyland, and I'm delighted to read that you enjoyed your stay at our hotel. We provide the maximum amount of information before your arrival so that you only have to take possession of your room.
    We are happy to read that your cozy and cozy room has satisfied you and that our staff has been able to perfectly meet your expectations.
    I hope your daughter enjoyed her encounter with the Disneyland world and that you leave Paris with great memories. Looking forward to seeing you again among our guests for a future stay.

    Christelle Delecroix
    General Manager of the hôtel Best Western The Hôtel Versailles
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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