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Caymanmikey
Jersey, United Kingdom

Just awful

1.0 of 5 bubblesReviewed 22 May 2019via mobile
The hotel was extremely hot all over when we arrived. When entering the room it was like a sauna so I contacted reception and they said as it's cold outside they are still set to heating and not cooling. It was 23 degrees C outside!!!. The receptionist was extremely rude and said, no they can't change it just open the window. It's an expensive hotel and I don't expect to be told if I can cool my room or not!!.

The rooms are small and very tired as are the beds that sagged very badly. We spoke to the booking company who cancelled it immediately and going us a great place.

I would avoid this hotel unless your desperate. I should have really known better from Best Western, I've never had a good experience.
Date of stay: May 2019
Trip type: Travelled with family
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ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this review
Responded 24 May 2019
Dear Sir,
I'm sorry to read your deception, but I can't let you say that.
These last few days have been rather cool in France and heating was necessary.
The heating system in your room at that time did not allow you to switch to air conditioning mode. A member of my team advised you to just open the window, because the outside temperatures were cool (absolutely not summer) and I stand behind his professionalism. Under no circumstances could he have been rude, it is probably a misunderstanding.
By reading the reviews you posted, it seens you are quick difficult tu satisfy, I unfortunately think that this first impression has biased your judgment. Our rating on this platform is the guarantee of the quality of our services and teams, which are most often appreciated.

Christelle Delecroix
General Manager hotel Best Western The Hôtel Versailles
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (268)
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    Reviewed 22 May 2019 via mobile

    The hotel is OK’ but sorry nothing special, so hence a little overpriced.
    The public areas are nice enough, the decor is smart and clean, but when you head to the bedrooms you are struck by the strong smell of scented oils, they are masking something?
    The rooms are on the small side, the bathroom how’re needs some work, with lots of mould in the shower area. The lighting in the room is some what dark if you want to work in the evening, and the desk is more of a long shelf, so not easy to work on.
    Over all I may stay again due to the location is good for the local office, but it is not ideal if visiting the local Chateau.

    Date of stay: May 2019
    Trip type: Travelled on business
    Thank russ-the-rover
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 24 May 2019

    Dear Sir,
    Thanks for rating our situation positively, so practical for professionals working in our sector. Best Western The Hotel Versailles is a three-star hotel with a nice service where the teams are attentive to their guests. I can understand your return since on a business trip you did not really choose our establishment. I have also noticed that you are a frequent traveller and a regular user of European hotels, which should increase your expectations. We are at your service during your stay to meet your expectations. I hope to see you again, do not hesitate to book a larger room to work at your convenience.
    Christelle Delecroix
    General Manager hotel Best Western The Hôtel Versailles

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 April 2019 via mobile

    Visiting Versailles and booked at this hotel.
    Very friendly staff, good breakfast, working WiFi in the room, soap in the bathroom, safe, air conditioner and coffee and tea appliances available.
    However, the rooms are really Micro rooms! Our room was at the most 12 m2 and this includes the bathroom.
    The rooms are clean but there is really no room to install especially when you have a few suitcases. A pity as further the hotel is nice. Oh and with free parking!

    Date of stay: April 2019
    Trip type: Travelled as a couple
    Thank eduardroose
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 23 April 2019

    Dear Sir,
    All these little attentions were thought to please you, I am delighted that you have appreciated them. We have different categories of rooms, yours was 14m2, if you had asked us, we could perhaps have offered you a larger one in accordance with your needs. I hope your visit to Versailles has taken you back in time, its castle and gardens are a page in the history of France. For a future stay, do not hesitate to call us so that we can better customize your stay.
    Christelle Delecroix
    General Manager of the hotel Best Western The Versailles Hotel
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 January 2019

    This hotel is located right across from a large supermarket but the hotel is very quiet and the rooms are large enough to accommodate family with kids. It is conveniently located to visit the Chateau de Versailles (10-minute drive) and has a parking large enough to accommodate all patrons. The staff is very nice and helpful. The only downside is the lack of an elevator.

    Date of stay: December 2018
    • Trip type: Travelled with family
      • Value
      • Sleep Quality
      • Service
    1  Thank laurentmg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 30 January 2019

    Dear Laurent,

    The team is delighted to read that you have appreciated the quality of our services.
    Thank you recommend our hotel and share this story of stay. Your informative comments are invaluable for future guests wishing to select our hotel!
    I am delighted that the quality of our services, in the hotel has caught your attention.
    It will be a pleasure to see you again on a future trip on the roads of France.

    Christelle Delecroix
    +33 1 39 56 48 11Manager of the Best Western Hotel the Versailles Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 November 2018

    We stayed here for two nights, Friday and Saturday so we could visit the Palace of Versailles. It was well located but in an industrial area. We received an email a few days before we arrived that there would be no one at the front desk from 6 p.m. until the next morning for both nights. This made me very uncomfortable. We did not have any issues luckily. As well, the restaurant was closed for the whole weekend. The room was clean and had been updated. The rest of the hotel was tired and needed updating. Breakfast was included in the price and was quite good.

    Date of stay: October 2018
    • Trip type: Travelled as a couple
      • Value
      • Sleep Quality
      • Service
    2  Thank Anita C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Christelle D, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 6 November 2018

    Dear Madam,
    Thank you for sharing your feelings about your stay as a couple. If you are not used to it, I can understand your apprehension about the lack of staff. We have been operating like this for a number of years, usually everything is going well (and I read that this is your case too). We have prepared this little e-mail precisely to inform you, and we are at your disposal from this moment if you have questions. An on-call number can be reached permanently.
    The restaurant hours are also specified in this e-mail, and we could have recommended addresses, a pity not to have asked us.
    However, I hope you enjoyed the visit of the famous Palace of Versailles, it is indeed a big must when you come to Paris region 😊

    Christelle Delecroix
    General Manager of the Best Western Hotel The Versailles Hotel
    01 39 56 48 11

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 October 2018

    Best Western Versailles is, although the name suggests, not in Versailles itself. It is about 10 minutes drive from golf Le national. Actually ideal for golfers. Quality is as you would expect from a Best Western Hotel, clean rooms, friendly helpful staff.

    Date of stay: October 2018
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank prinsenweier
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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