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Inox
Lille, France

Our return stay even better than the first!

5.0 of 5 bubblesReviewed 12 Dec 2019
Having planned a full weekend for the whole family of 6 to visit Paris including vetsailles, we once again stayed in this wonderful hotel. So convenient, a short no worries drive to the Eiffel Tower and less than 5 minutes to the Chateau Vetsailles.
Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (270)
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    9 - 14 of 270 reviews
    Reviewed 23 October 2019

    We had booked the hotel for 5 nights but due to some emergency we had to cancel our reservation on spot. When we reached the reception, we were greeted by the receptionist Ana. When we told her about our cancellation ...she was so helpful and she made sure that we are comfortable . She had already finished her duty but she stayed an hour extra to make sure that our problem is sorted out. She also gave us a room to take rest . While we went into the room, I must say , the room was very comfortable and had all ammenities. Amidst all this confusion, I forgot my passport bag in the lobby. All my ID proof and my wallet was inside the bag.....and i did not remember about the bag until Ana came to our room and handed over the bag to us. Thanks a ton Ana.
    I stongly recommend the hotel authorities to appreciate her for her wonderful work.

    Regards,
    Dr.Sadaf

    Date of stay: October 2019
      • Value
      • Location
      • Service
    2  Thank 110,578
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 25 August 2019 via mobile

    The hotel was close enough by car to The Palace of Versailles and the breakfast was really good. The stay was pleasant enough.

    We were there as a family of four for two nights, and we were given a good size room. However, as we needed a family room, we were given one on the first floor which meant climbing a lot of stairs, which was not easy with large suitcases, as they didn't have any lifts in the hotel. That was an issue at the beginning and end of our stay, when suitcases had to be taken up or down the staircase!

    The rooms on the first floor were also a little dark, as they only had a couple of small skylights and no other windows.

    Date of stay: July 2019
    Trip type: Travelled with family
    Thank Ellys M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 5 September 2019

    Dear Madam, dear Sir,
    We are happy to read that your family stay went well. Our 2-floor hotel does not have an elevator, however, as soon as necessary, our teams can assist you with your luggage. Do not hesitate to ask when you arrive and let us know on the day of your departure. In general, it is an opportunity for us to discuss a little more with the hosts because we are interested in your well-being and your plans for visits to give you the best advice. We hope you enjoyed your visit to the Château de Versailles if you have visited it. Feel free to come back, our teams will be delighted to assist you with your luggage.

    Christelle Delecroix
    General Manager hotel Best Western The Hôtel Versailles
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 June 2019

    Restaurant wasnt open on a Saturday, TV in rooms didn't work, wifi didn't work, take out menu didn't deliver..... our family went to bed hungry and they said they were closing the bar at 8 then closed it at 7 without notice!

    Date of stay: June 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank Sunshine28387600965
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 26 June 2019

    Dear Sir or Madam,

    I'm sorry to read that we didn't meet your expectations.

    Indeed we had a problem with the television network, I was able to call in a technician on Sunday morning. I apologize for this dysfunction beyond our control. For the rest everything else was working normally, you could have asked us to help you with wifi and your need for meal delivery.

    Concerning the restaurant, you were informed like all our guests by email of its closure during the weekend.

    I think this incident has affected your judgment.

    We hope to have the opportunity during a future stay to give you a serene experience.


    Christelle Delecroix

    General Manager hotel Best Western The Hôtel Versailles

    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 May 2019

    Hotel chosen because near the innovation campus. Unfortunately the small room (at ground floor) was not provided of a true desk, therefore working was not possible. Moreover there was an unpleasant smell in the room. The bathroom was ok. Good the breakfast and very good the restaurant. In the end the best characteristic is that the hotel is in a strategic position to go to Versailles.

    Date of stay: May 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    2  Thank AAGP_80
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 31 May 2019

    Dear Sir,
    Thank you for sharing your professional experience. I am sorry to read here your discomfort about the office in your room. My teams and I would have done what was necessary to find a solution and offer you an optimal stay. It is a pleasure to read that you appreciated our situation and our accessibility at the Campus de l'innovation and in Versailles. I will not fail to share with the restaurant's teams your satisfaction, they work daily to delight our guests. I hope you will give us a second chance to satisfy you fully, do not hesitate to call us to choose the best room for you.
    Christelle Delecroix
    General Manager hotel Best Western The Hôtel Versailles
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 May 2019 via mobile

    A pretty good hotel near to Versailles but not so close to demand Versailles prices and with the advantage of free parking.

    It was clean, quite well equipped. We had a great powerful shower and a coffee machine.

    The staff were very friendly and helpful.

    We took the bus to and from Versailles each day. They were regular and reliable. The 264 /261/262 stop across the road from the hotel and cost 2 euros each way. Much cheaper than parking at Versailles.

    The only strange thing.... the hotel is not staffed in the evenings from Friday to Sunday and the restaurant closes. The closure is from 8pm. We were not told about this at time of booking. But it was not a big problem and you can still get in as they email a code. Strange idea nonetheless.

    Date of stay: May 2019
    Trip type: Travelled as a couple
    1  Thank farmerwaydee
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ThehotelVersailles, Directeur général at Best Western The Hotel Versailles, responded to this reviewResponded 28 May 2019

    Dear Madam, dear Sir,
    Thank you for sharing your feelings with sincerity. I am particularly pleased to read that you enjoyed the comfort of our rooms as well as our team. We offer all our customers the opportunity to benefit from free parking, ideal for leaving their car in safety. Then you can use public transport as you have done and devote yourself to visiting Versailles' rich heritage. In this season, the parks and gardens offer a magnificent palette of colours.
    Our reception is not open on weekends, but we are transparent about it. Our clients receive instructions before arrival, and a physical person is available on site 24/24 for your reception and in case of any questions. We have been doing this for a long time and that is generally very well.
    We will be happy to welcome you again to Buc.
    Christelle Delecroix
    General Manager hotel Best Western The Hôtel Versailles
    +33 1 39 56 48 11

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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