The first thing to say about this hotel is that it was in the middle of a substantial refurbishment when we visited and will re-open as an IBIS Style but that does not excuse some of the problems we found:
The lobby had a large area cordoned off and had wires dangling from the ceiling.
The TV in our room didn't work.
But the main problem was the breakfast room, which was actually in a meeting room -
When we arrived half the tables were taken but the other half had not been cleared and were covered in bowls, cups and plates.
There was cereal scattered all around the cereal dispensers that was not cleared while we were there.
We arrived at 9:30 (breakfast goes on till 10:30 at the weekend) and the food was not restocked, so, for example only 2 of the cereal dispensers had any cereal (and they were both muesli), the bread basket contained 3 slices of brown bread and the croissant basket and fruit salad bowl remained empty the whole time we were there (over 30 minutes).
There was a long hair on the egg ladle.
The sausages were very underdone and the bacon was wet and limp.
The napkin to be used to hold the bread whilst it was being cut was on the floor when we arrived and was still there when we left.
We were not asked how our stay was on checking out
The whole hotel should have been shut down for such a major refurbishment and it is worth checking the current state before booking.
- Official Description (provided by the hotel):
- The Novotel Nancy Sud is located in the south of Nancy in the Houdemont business park, close to major highways to Metz, Paris and Strasbourg. An ideal location for a business trip to Nancy, this 3 star hotel offers 86 refurbished, quiet, airconditioned rooms as well as 13 meeting rooms for conferences and seminars, all in the midst of leafy gardens. Our Novotel Cafe restaurant serves contemporary cuisine indoors or on the terrace beside the pool. Room service available from 7 p.m. to 12 midnight. ... more less
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- Also Known As:
- Novotel Houdemont
- Novotel Hotel Nancy Sud
- Houdemont Novotel
- Ibis Styles Nancy Sud France/Houdemont