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“Great stop-over hotel”

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Ibis Calais Tunnel Sous la Manche
Ranked #2 of 7 Hotels in Coquelles
Certificate of Excellence
York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great stop-over hotel”
5 of 5 bubbles Reviewed 16 June 2014

Excellently placed hotel for stop-over to & from Eurotunnel & very reasonably priced. Nicely laid out rooms with big comfy beds. Nice en-suite bathrooms with powerful showers. Good selection of food in restaurant (much improved in recent years) & excellent buffet breakfast. Above all, very welcoming, friendly & efficient staff

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Lorraine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,442 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Sedgefield
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 15 June 2014

Hotel staff welcoming room appeared clean and ready on arrival for overnight. Restuarant service slow and you need to book. Good access to Euro port shopping which is a bit more expensive in some shops than you pay elswhere in France or UK. Shocked to see a lot of people arriving with dogs ( some quite large and more than just the one ) also some cats. I asked if people with pets were allocated different rooms and tols no but we always make sure rooms are cleaned. Not good enough as I woke with a rash on my neck and suspect some owners will alllow their pets onto the beds with accompanying hairs, smells and fleas yuk -

Room Tip: If you dont mind that the people using the room befor you may have had dogs or cats in there possibl...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibistunnel, Directeur général at Ibis Calais Tunnel Sous la Manche, responded to this review, 16 June 2014
Dear guest ,

Thank you very much for taking the time to write me to let me comment on the course of your stay.

I'm sorry that it was not up to your expectations , yes we welcome some pets in room but you you can be certain that the procedure of cleaning is effective.

We are rewarded and thanked 10 years by our custumers ans our brand for cleaning of our hotel .
Sanitary control performed by an independent laboratory in a surprise visit also controls our clothes and our cleaning surface. They re always perfect !!!

I understand your confusion and I hope that these items will allow you to trust us again .

Hope to hear from you or see you again.

Anne Bertoux Cugny
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cumnock
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 June 2014 via mobile

We have stayed here numerous times and the standard is dropping the hotel is getting very tired looking the dining room is missing bits of furniture floor tiles are cracked not as clean as it could be staff uniforms ill fitting faded and shabby looking the whole experience not as good as it used to be

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marion c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibistunnel, Directeur général at Ibis Calais Tunnel Sous la Manche, responded to this review, 16 June 2014
Dear Marion ,

We wanted first of all thank you for your positive comments about our team.

However, we are deeply sorry that your experience of the hotel was not up to your expectations, and we thank you for sharing, allowing us to identify imperfections that you have marked and which, obviously, require our attention.

We have taken note of your impression of your room and we will certainly consider your comments.

You renew my deepest regrets and always staying at your mail to h3300-gm@accor.com to share more on this last visit, please accept, Dear Madam , the expression of my best wishes.

Regards,

Anne BERTOUX
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 June 2014

Thank you, Ibis staff, for returning our daughter's lost cuddly toy. Thank you Ibis staff for lending us the hotel's mobile phone to call Eurotunnel, even before you knew we were going to be checking in to your hotel. Thank you, lovely cleaner lady who got our keycard working.

The staff here really helped make this stay that little bit better than just a perfunctory overnight stop before returning to England. Having my daughter's lost toy posted back to us, free of charge, I might add, is really a step beyond the sort of service you'd expect. Thank you.

The hotel itself was perfectly clean and pleasant, the room was very nice as far as cheapish, functional rooms go, although the shower/bathroom was really good, much better than I was expecting. I had a few drinks at the bar, and it was, again, a very pleasant experience. We didn't eat at the restaurant, but while I was at the bar, there was lots of very nicely presented food whizzing by, and the restaurant was utterly packed, on a Thursday night. Everyone seemed to be enjoying their food, and there was a nice atmosphere.

We picked this place pretty much at random, aiming for cheap, but not too cheap (it's right next door to an Ibis budget that looks like a prison), and I was very, very satisfied and will always use this hotel in the future, when stopping by on the way to the Eurotunnel.

You're within walking distance to City Europe here, too, which is an added bonus.

Thanks again, Ibis staff!

(I've given the hotel 5 for location...which might seem odd, because it's in the middle of an industrial/port area, but the location we wanted was close to Eurotunnel, so that's a 5!)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 712JimboO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibistunnel, Directeur général at Ibis Calais Tunnel Sous la Manche, responded to this review, 16 June 2014
Thank you sincerely for your message which is a real source(spring) of motivation for our whole team. It will be for us one pleasure to receive you again among us.

Excellent day and see you soon,

Anne Bertoux
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

Room comfortable and clean, staff helpful and pleasant. The continental breakfast was as expected with sufficient choice for most tastes. Only wish we hadn't reserved a table in the Bistro for an evening meal, it was disappointing for the cost, service was disjointed as they appeared to be short of staff which meant a long wait for food to appear. Did not know at the time about restaurants in the shopping mall close by, would have tried there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jg47_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibistunnel, Directeur général at Ibis Calais Tunnel Sous la Manche, responded to this review, 16 June 2014
Dear Sir,

We are glad to hear that your stay was up to your expectations.
About the restaurant, I'm sorry that you had to wait to be served we understand your disappointment and Sorry.

Thank you for taking the time to write us. We sincerely hope that we will have the pleasure of welcoming you again.

Sincerely,

Anne Bertoux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Calais Tunnel Sous la Manche

Property: Ibis Calais Tunnel Sous la Manche
Address: Place de Cantorbery, 62231 Coquelles, France
Phone Number:
Region: France > Hauts-de-France > Pas-de-Calais > Coquelles
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Coquelles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Calais Tunnel Sous la Manche 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Ibis Coquelles Tunnel hotel benefits from an exceptional location. Next to the Channel Tunnel and the Cité Europe shopping centre, it is 10 min by motorway from the Car Ferries terminal and 5 min from Calais Frethun TGV railway station. The hotel has 86 air-conditioned rooms. It offers a restaurant, a bar serving snacks 24/24, closed free and guarded parking, a meeting room and Wifi wireless Internet access for guests on a business trip. ... more   less 
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Also Known As:
Ibis Calais Coquelles Tunnel Hotel Coquelles
Accor Calais Coquelles Tunnel
Ibis Calais Tunnel Sous La Manche Pas-De-Calais/Coquelles

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