I wish I'd seen some of the reviews of this hotel before we booked it. It was impossible to find from the pathetic map provided on the website and after an unhelpful phone conversation with reception, we finally asked for help at the nearby Holiday Inn. They were really good and gave us excellent directions with good grace (we'll be staying there next time!)
After finally arriving at L'Haut'Aile, we found nobody in Reception and ringing the counter bell and phoning them (all whilst standing there) brought no results for about 10 minutes. Unbelievable! It was Sunday night and the restaurant was closed with no room service. Luckily we had a bit of food with us because the idea of venturing out to Cite de l'Europe and possibly not finding our way back was daunting, to say the least. To add insult to injury, the bed was the hardest I've ever tried to sleep in and we had to ask for mugs to be supplied for the room since there weren't any (just a kettle).
On the plus side, it was clean and the buffet breakfast was perfectly adequate. The woman on duty in the morning was very friendly and helpful in contrast to the guy the evening before who lacked skills in customer service.
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- Also Known As:
- Inter-Hotel L'Haut'Aile Pas-De-Calais/Coquelles