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“Awful experience on leaving the hotel.” 1 of 5 bubbles
Review of Residence ANDREA

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Residence ANDREA
Ranked #6 of 7 Hotels in La Flotte
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Awful experience on leaving the hotel.”
1 of 5 bubbles Reviewed 17 August 2010

Be careful when you check out, we decided not to pay the 70 Euro surcharge for cleaning as our party consisted of my elderly mother and older sister (mid-fifties) who were happy to clean the apartment on the final day. On that day the owner visited at 09:30 and cleared the apartment as suitable for vacating, he also kindly allowed us to leave our luggage on site until lunchtime when we had a taxi booked for our trip to the airport. On returning to the apartment and with a taxi waiting we were set upon by the owners wife who claimed the apartment had been left 'filthy' and it had taken 5 people 2 hours to clean it to an acceptable standard. This came as quiet a shock as the apartment was cleared at 09:30 and had been cleaned top to bottom by two people in the morning. Two respectable people with high standards of cleanliness. They could offer no proof of their claim as they had cleaned the apartment again. The approach of the owners wife was abusive, aggresive and verging on threatening. At one point we were referred to as 'filthy English' (being Welsh this displayed not only a lack of manners but also ignorance). We were verbally berated and the 75 Euros was demanded of us. As our taxi and flight were waiting my elderly mother in her mid seventies was pressed for the money (I only arrived at the tail end of the scene), she handed over her credit card and told the owner her conscience was clear, take the money if he wished. He clearly has some regret at this point as he decided to take half the amount. This behaviour was at best merely dishonest and at worst calculated and deceptive. Until our return to the apartments we had actually had a discussion as to whether we should return the following year, we shall not. If you go, pay the cleaning surcharge or beware.

  • Stayed June 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Niall76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Date | Rating
  • English first
  • French first
  • Any
English first
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Additional Information about Residence ANDREA

Property: Residence ANDREA
Address: Clos De L'Airmorin, 17630 La Flotte, Ile de Re, France
Region: France > Nouvelle-Aquitaine > Charente-Maritime > Ile de Re > La Flotte
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in La Flotte
Hotel Class:4 star — Residence ANDREA 4*
Number of rooms: 9
Official Description (provided by the hotel):
In the whimsical and charming village of La Flotte-en-Ré, Résidence ANDREA welcomes you to its cosy holiday rentals. We are located in a very private and quiet part of the village, within a five-minute walk from all the shops, market, restaurants, port and beach fronts. Our rentals, typical of the île de Ré fashion and architecture, are composed of: - A large authentic Mas split into 9 independent flats (each hosting 1 to 6 people), with private patios and free access to the garden and the Jacuzzi. - A large independent family house, our “VILLA LUXE”, hosting 1 to 11 people and complete with its own private garden and Jacuzzi. To make your vacation a complete success, we strive to provide you with high-quality equipment, clean and pleasant rentals, as well as a secure and enclosed environment. We remain attentive to your needs and wishes, but also value your privacy. We want you to feel at home! ... more   less 
Also Known As:
Residence ANDREA Ile De Re/La Flotte

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