Hotel is on the piste side, so excellent ski-in, ski out location. The hotel is let down by an apparent lack of management, manifested in poor hygiene (room cleaning bad & food-related hygiene below standard - wasn't a day went past that we didn't have chips in plates etc & one day I watched the bar-person 'clean' a cup under a running tap with their finger before filling with coffee for someone). Also a lack a security - the external boot room is rarely locked and there are no lockers within it to secure your belongings and even if you have a ski lock you'd struggle to find something to secure your skis to. The hotel also takes no responsibility for personal possessions left in your room - no wonder since we returned one day to find that our room had been left unlocked by the cleaning staff & another when the balcony door was left wide open. There is plenty of food but the menu is the same for the whole week & the food frequently cold and under/over cooked. There was so much wastage that you would think that the management should be questioning their menu and catering staff. If all inclusive there are packed lunches which save a fair bit of money, plus much of the bar is free, although the wine comes out of boxes and is only just drinkable. The staff were mainly friendly but largely unprofessional, again reflecting the lack of any apparent management structure within the hotel. Our party had great snow and enjoyed the holiday - if you were stuck in the Mottaret Hotel for a week of bad weather you might find it all a bit less humorous than we did. There are plenty of other 3 star hotels along the same stretch of piste where we have stayed before and would return to over this one.
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- Also Known As:
- Le Mottaret Hotel