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“Nice place with friendly staff”

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Courtyard Newport News Airport
Ranked #5 of 38 Hotels in Newport News
Certificate of Excellence
Mashantucket, Connecticut
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice place with friendly staff”
5 of 5 bubbles Reviewed 8 July 2013

We arrived very late but the staff was friendly and courteous when we arrived. Check in was smooth and efficient. Our room was clean and set up as expected. It was cozy but well laid out. The bed was a proper king size and very comfortable.
There was no closet but we did have a small wardrobe. It was an odd shape to fit the curve of the room. We had free wifi but it required a log in through the browser which was frustrating when using it on the phone.
There is a small food kiosk in the lobby but no continental breakfast. The only thing that I didn't like is that the price was well over what similar rooms at Marriott's are listed for.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NancyCWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 11 July 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your review regarding your recent stay with us. We are pleased to hear that you enjoyed your room and our king bed. We take great pride in our hotel and our people, and in turn they take great care of our guests! We strive to be your number one choice for lodging needs in Newport News, and we work with our fellow hotels to ensure our customers find competitve pricing for comparable local hotels.
We hope to serve you again should your travels return you to the Newport News area.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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236 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

High standards for a business hotel. Rooms are quiet spacious and modern. Bed was very comfy with high quality linen. WiFi was included free with the room, a big plus point for me. Surprisingly this was not the case in most of the other hotels stayed at during my week travelling in the US. Good location on main highway, only 5 mins drive from airport. For the price excellent.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank advice55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 31 May 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your stay and our always hotel-wide complimentary wifi. We hope to serve you again should your travels bring you back to the Newport News area.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
149 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

I travel quite a bit for business and have traditionally stayed at whatever hotel was convenient; in the past few months, I have grown a little spoiled after staying at Courtyards. I have stayed at this location twice in the past 8 weeks and have been equally impressed on both occasions. The grounds are well-kept and the outdoor seating areas are a nice touch. The staff was very friendly and accommodating. The room was clean and comfortable. The bar and Starbucks in the lobby were a nice touch and much appreciated. The hotel is conveniently located near Interstate 64 and there are several restaurants within walking distance and/or a 2-3 minute drive.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raj0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 23 May 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your review regarding your recents stays. We are delighted to hear that you enjoyed yourself. We are glad that you were able to enjoy some of our many ammenities that the Courtyard Newport News has to offer. Starbucks is always a pleaser, and the staff loves it too! We hope to serve you again should your travels bring you back to the Newport News area!
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 May 2013 via mobile

Was in town for 1 night and found that the rooms were very clean and spacious... As well as the staff was very nice and attentive. I was waiting in the lobby for a colleague and was asked two different times by two different employees if I needed anything.

I felt the rooms were nicer then the price leads you to expect. I have stayed at much more expensive hotels with less nice rooms, lobbies and staff.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 17 May 2013
Greetings from the Courtyard by Marriott Newport News!
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your visit and our staff's assistance. We hope that we may be able to serve you again should your travels bring you back to the Newport News area.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hagerstown, Maryland, United States
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 12 May 2013

The staff here was not very helpful. I asked if there was a mail box near buy and they said to place them in the box by reception. It has been a week and my cards never reached their intended destination. The hotel was very unorganized, I had to wait 40 minutes for a room when I arrived on Sunday afternoon at 3PM. I should have trusted my intuition and went to a different property.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 13 May 2013
Greetings from the Courtyard by Marriott Newport News!
Thank you for your feedback regarding your recent stay with us at the Courtyard Newport News. I am sorry to hear that your items did not reach the intended destinations in a timely fashion, and I apologize that our Front Desk staff was unable to provide reassurance when your items failed to arrive on time. Please be assured that we regularly have our mail picked up Monday through Friday by a USPS Mail Carrier. I would like to investigate further to learn more about the service that our hotel has provided so that we can look to improve our process for the future. Please feel free to contact me anytime to discuss further at 757-842-6212 ext: 7102.
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tucson, az
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

A nice exterior, same as all the other airport hotels I've been in. But the room (least expensive) was spacious and obviously designed by someone who actually travels. Comfortable bed, easy to operate temperature controls--that actually controlled the temperature, big and clean modern shower, more than enough cable channels and good WiFi access.
In addition, they have an excellent, low-key bar/restaurant station in the middle of a huge lobby with a wide variety of seating. Not crowded, excellent food, and very pleasant service.
Only needed improvement I could see? Velcro on the darkening shades to keep them closed.

Room Tip: Not really near traffic, so any room would be good.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marylouTucson_Az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 13 May 2013
Greetings from the Courtyard by Marriott Newport News!
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our rooms and ammenities. It is our number one priority to ensure that you are comfortable and refreshed during your stay.
We hope to serve you again soon should your travels bring you back to the Newport News area.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Englewood, Colorado
Level Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 12 April 2013

Beautiful and clean rooms, helpful staff, close to airport. This place has it all. Have stayed here before and will again. One of the best values in hotels from a person who has stayed in lots and lots of hotels in his career and personal life.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenverJim48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth P, General Manager at Courtyard Newport News Airport, responded to this review, 2 January 2014
Dear DenverJim48,

As the new General Manager of the Courtyard by Marriott in Newport News, VA it is my responsibility to respond to each guest comment. Unfortunately, prior General Managers failed in this task to respond to you. Please accept our apologies for not responding to you in a timely manner.

But, I do wish to thank you for taking the time in writing a response about my hotel. From your comments, it seems as if you had a very enjoyable stay. That's important to me. I hope that if you find yourself back in the Newport News area, you will be our guest again.

Take care and be safe in your travels.

Elizabeth Parker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Newport News Airport

Property: Courtyard Newport News Airport
Address: 530 Saint Johns Rd, Newport News, VA 23602-4509
Region: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Newport News
#5 Romantic Hotel in Newport News
#8 Family Hotel in Newport News
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Newport News Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Newport News Airport Hotel Newport News
Courtyard Newport News
Newport News Marriott
Newport News Courtyard

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