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“Room Smells like Mold”

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Courtyard Newport News Airport
Ranked #5 of 38 Hotels in Newport News
Certificate of Excellence
Holly Springs, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Room Smells like Mold”
Reviewed 4 August 2013

We spent the night and I will never return to this hotel. We checked in and entered our room to the smell of mold it was so strong it would knock you over. We complained to the front desk and there solution was to spray the room with air freshener. To say the least that did not cover up the smell or solve the problem. We asked to be moved to another room but we were told that the hotel was sold out and that was the best the hotel could do. The front desk representative never apologized or offered to do any thing else to solve the problem. We checked out the next morning and when asked by the same front desk representative how our stay was we again complained and she tried to act as if we never spoke completely ignoring what we said.

Room Tip: Don't stay in this hotel unless you like stinky moldy rooms
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stanleymarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 7 August 2013
Greetings from the Courtyard by Marriott at Newport News!
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. The Courtyard by Marriott Newport News is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better meet your needs. We apologize that our staff made you feel unheard and due to the sold out nature of our hotel, we were unable to accomodate you and your family. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Marriott Hotels.

At your service,
Jenny Monokrousos
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237 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
South Hills, Pennsylvania
Level Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 22 July 2013

Centrally located, the Newport Courtyard Marriott makes for a nice holiday or business hotel stay.

The rooms are clean and spacious. The beds were comfortable.

On- site parking is free.

If you have the time, I recommend stopping by the Mariners Museum.

Overall, an excellent stay!

Recommended.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chezcalais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 25 July 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay! We take great pride in our hotel and our people, and in turn they take great care of our guests. We love your recommendation of the Mariner's Museum!
We hope to be able to serve you again should your travels bring you back to the Newport News area. Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton, New Jersey
Level Contributor
4 reviews
Reviewed 8 July 2013

Was EXTREMELY PLEASED with my stay for variety of reasons:
--very convenient to I-64, plethora of restaurants, Walmart, grocery minutes away by car. Many 'day trip' options nearby (e.g, beaches, historical, museums, etc)
--reasonable rate
--very friendly, accommodating staff 'southern hospitality'
--don't need a valet to use one of the luggage carts to bring your own luggage coming and/or going
--spacious, clean, nicely decorated & lighted room - very quiet --can't hear bathroom or other noises from adjacent rooms. Free internet from room.
--lit, outdoor basketball court on premises;pool; fitness room; onsite self-serve laundry for guests
--starbucks in lobby; spacious lobby with lots of comfortable seating and computer stations; ample, comfy rattan seating areas with individual firepits outside.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xrsiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 11 July 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you very much for your review regarding your recent stay. We are thrilled to hear that you enjoyed your stay and our many ammenities our hotel has to offer. Guests love our 24 hour Starbucks! We especially love hearing that guests are able to check out our wonderful and cultural city of Newport News.
Thank you for choosing the Courtyard Newport News for your lodging needs. We look forward to serving you again! Happy Travels!
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Mashantucket, Connecticut
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 July 2013

We arrived very late but the staff was friendly and courteous when we arrived. Check in was smooth and efficient. Our room was clean and set up as expected. It was cozy but well laid out. The bed was a proper king size and very comfortable.
There was no closet but we did have a small wardrobe. It was an odd shape to fit the curve of the room. We had free wifi but it required a log in through the browser which was frustrating when using it on the phone.
There is a small food kiosk in the lobby but no continental breakfast. The only thing that I didn't like is that the price was well over what similar rooms at Marriott's are listed for.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyCWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 11 July 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your review regarding your recent stay with us. We are pleased to hear that you enjoyed your room and our king bed. We take great pride in our hotel and our people, and in turn they take great care of our guests! We strive to be your number one choice for lodging needs in Newport News, and we work with our fellow hotels to ensure our customers find competitve pricing for comparable local hotels.
We hope to serve you again should your travels return you to the Newport News area.
Happy Travels!
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London, United Kingdom
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 May 2013

High standards for a business hotel. Rooms are quiet spacious and modern. Bed was very comfy with high quality linen. WiFi was included free with the room, a big plus point for me. Surprisingly this was not the case in most of the other hotels stayed at during my week travelling in the US. Good location on main highway, only 5 mins drive from airport. For the price excellent.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank advice55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 31 May 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your stay and our always hotel-wide complimentary wifi. We hope to serve you again should your travels bring you back to the Newport News area.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
149 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 19 May 2013

I travel quite a bit for business and have traditionally stayed at whatever hotel was convenient; in the past few months, I have grown a little spoiled after staying at Courtyards. I have stayed at this location twice in the past 8 weeks and have been equally impressed on both occasions. The grounds are well-kept and the outdoor seating areas are a nice touch. The staff was very friendly and accommodating. The room was clean and comfortable. The bar and Starbucks in the lobby were a nice touch and much appreciated. The hotel is conveniently located near Interstate 64 and there are several restaurants within walking distance and/or a 2-3 minute drive.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raj0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 23 May 2013
Greetings from the Courtyard by Marriott at Newport News!
Thank you for your review regarding your recents stays. We are delighted to hear that you enjoyed yourself. We are glad that you were able to enjoy some of our many ammenities that the Courtyard Newport News has to offer. Starbucks is always a pleaser, and the staff loves it too! We hope to serve you again should your travels bring you back to the Newport News area!
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 May 2013 via mobile

Was in town for 1 night and found that the rooms were very clean and spacious... As well as the staff was very nice and attentive. I was waiting in the lobby for a colleague and was asked two different times by two different employees if I needed anything.

I felt the rooms were nicer then the price leads you to expect. I have stayed at much more expensive hotels with less nice rooms, lobbies and staff.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny M, AGM at Courtyard Newport News Airport, responded to this review, 17 May 2013
Greetings from the Courtyard by Marriott Newport News!
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your visit and our staff's assistance. We hope that we may be able to serve you again should your travels bring you back to the Newport News area.
Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Newport News Airport

Property: Courtyard Newport News Airport
Address: 530 Saint Johns Rd, Newport News, VA 23602-4509
Region: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Newport News
#5 Romantic Hotel in Newport News
#8 Family Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Newport News Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Newport News Airport Hotel Newport News
Courtyard Newport News
Newport News Marriott
Newport News Courtyard

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