We spent the night and I will never return to this hotel. We checked in and entered our room to the smell of mold it was so strong it would knock you over. We complained to the front desk and there solution was to spray the room with air freshener. To say the least that did not cover up the smell or solve the problem. We asked to be moved to another room but we were told that the hotel was sold out and that was the best the hotel could do. The front desk representative never apologized or offered to do any thing else to solve the problem. We checked out the next morning and when asked by the same front desk representative how our stay was we again complained and she tried to act as if we never spoke completely ignoring what we said.
- Official Description (provided by the hotel):
- With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Newport News Airport Hotel Newport News
- Courtyard Newport News
- Newport News Marriott
- Newport News Courtyard