The location of the hotel was great, as well as the very presentable exterior. However, we arrived about 15 minutes after check-in only to be told that there was no rooms cleaned in order to proceed with check in and that we would need to wait about 40 minutes. Since we had called earlier and were told we could check in early (around 2:30), I was far from pleased to have to sit for an hour after check- in time began. Once we finally got to our room, we realized there was only one towel. When the desk was questioned they simply responded with, "oh yes, they are being cleaned." With how long we had to wait past check-in for them to clean a room for us, I was quite amazed that they were unable to have clean towels available. Aside from these problems, our room was clean and very well placed.
- Official Description (provided by the hotel):
- With an ideal location near the airport, attractions, universities and shopping, the Courtyard Newport News is ideal for business or leisure travel. You'll find perfect accommodations in Hampton Roads with functional work space in each guest room, complimentary wireless Internet, and a 24-hour food market. Our sleek lobby bistro offers opportunities to eat, drink, and connect with others or online throughout your day. After meetings or sightseeing, unwind in our indoor pool and whirlpool or stay fit in our fitness center. ... more less
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- Also Known As:
- Courtyard By Marriott Newport News Airport Hotel Newport News
- Courtyard Newport News
- Newport News Marriott
- Newport News Courtyard