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“Great Place to Stay.”

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Comfort Inn Hotel Newport News
Ranked #7 of 40 Hotels in Newport News
Certificate of Excellence
Reviewed 28 March 2014

I stayed at the Comfort Inn this past Weekend. Before I checked in my room, the room I reserved had a leak. So, they switched me to another room without charge. The hotel was nice, employees were very professional. The breakfast was very good. Very close to Christopher Newport University. I also enjoyed Old Point Comfort Lighthouse and the Virginia Living Museum. All are in reasonable distance from this hotel.

  • Stayed: March 2014, travelled solo
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Thank toddcassell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 31 March 2014

Dear Todd,

Thank you for taking the time out to review your recent stay at our property. We appreciate your input and effort in letting your fellow travelers know about our hotel! We look forward to hosting your future stays in the area!

Regards,

Rebecca Waller - General Manager

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147 - 153 of 209 reviews

Reviewed 12 March 2014 via mobile

Great , clean great night sleep. Breakfast bar was #tops .
Would have no problem staying here again. Great location. Near food and fun.
Hope I get a chance to come back and spend more time in area . But we are on a #bbq tour of North & south carolina.
Phil wingo
Porkmafia

Stayed: March 2014, travelled with friends
1  Thank chitownphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 13 March 2014

Dear ChitownPhil,

Thank you for such a genuine, honest and kind review of our property. It was a pleasure having the opportunity to host your stay and look forward to the possibility of you returning to our area in the future and staying with us once more! Enjoy your BBQ tour!

Regards,
Rebecca Waller - GM

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Reviewed 1 March 2014

I stayed here recently and found an aging hotel that need to be updated. Old, outdated furniture in the rooms, corroded door handles and locks. The hot water took 20 minutes to arrive at my second floor room in the morning.

  • Stayed: March 2014, travelled on business
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Thank Guy Enroute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 3 March 2014

Dear Guy Enroute,

Thank you for your review of your recent stay here at our property. Your honest feedback provides our team the opportunity to continue improving each day. I sincerely apologize for the unsatisfactory experience you had here. It is our mission to provide an excellent product and excellent service to match for each guest we have the pleasure of serving. We had a minor repair issue with our hot water heater, and it is unfortunate that your stay was affected by this. The great news is, however, that not only has that been promptly corrected, but our entire hotel is undergoing a soft renovation to ensure it is completely renovated and exceeding our guest expectation. This should be complete by Spring, so I encourage you to please give us another try in hosting your stay. If you choose to, please contact me, as I will personally ensure your stay exceeds your expectations from booking to check out!

Warmest Regards,

Rebecca Waller
rwaller@commonwealthlodging.com

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Reviewed 9 February 2014

Twenty of us stayed at the Comfort Inn for an organizational meeting. The rooms were good and the service was friendly. A special treat was a hot breakfast. Yes it was hot and the menu changed every day. A big plus that separated this hotel from the rest. The Olive Tree and Red Lobster was close by for lunch and dinner. The convention rate was $79. They also had a shuttle from the airport. If the shuttle was not available, they paid the cab fare. A very good choice for a traveler to Newport News.

Stayed: February 2014, travelled on business
Thank esccec2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 10 February 2014

Dear sengi96,

Thank you genuinely for your accurate review of your recent stay at our property. We appreciate your feedback as it helps your fellow travelers get a candid, inside look at the wonderful service, product and amenities we offer here at the Comfort Inn! Thank you for your business and we look forward to hosting your future stays in our area!

Regards,

Rebecca Waller

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Reviewed 9 December 2013

I stayed here over the Labor Day holiday; it might be a bit nicer than the ultra-budget places I usually stay, but it was listed as an official motel for a nearby event, with a special discount. I decided to take chance on a two-night stay, and it ended up working ok. Total price wasn't too much more than mid 60-ish for each night, and it was definitely a good deal.

The motel itself is in great shape, and the room had no flaws at all, with the full range of in-room amenities. The TV and Wi-fi both worked great. The bed was comfortable and I got a good, quiet night's rest both nights.

A major advantage of this motel is its location- right on the parking lot of the local mall, which itself is in the middle of a big commercial/food district- you can find just about anything you can think of within a very short driving distance. It is right by the main interstate highway, and very close to the airport as well.

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  • Stayed: September 2013, travelled solo
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1  Thank htomc42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Guest Relations Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 10 December 2013

Dear HTOMC42,

Thank you kindly for your honest, candid and generous review of your recent stay here at our property! We appreciate your business, and you taking the time to inform your fellow travelers about our properties attributes! If you ever find yourself in our area again, we would love the opportunity to host your future stays as well! Merry Christmas!

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Reviewed 18 November 2013

The front desk has always been very helpful and accommodating whenever I needed anything or had a question concerning my room. I have stayed there many times and will continue to do so. A great value for the price and within walking distance to the mall and restaurants.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
Thank travelerjnfjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 19 November 2013

Dear travelerjnfjr,

Thank you for your honest candid review of our hotel! We appreciate your loyalty and return business and look forward to hosting your future stays in the area as always. See you soon!

Happy Holidays!

Regards,
Rebecca Waller, GSM

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Reviewed 13 November 2013

Love the location right next to the malls and restaurants. Could walk everywhere. Plus they have a shuttle.
Really liked the beds. Was told by front desk girl that all the beds are brand new!
Bathtub is a little older looking but that's my only "complaint". Everything was clean and everyone was really nice and friendly.

  • Stayed: November 2013
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Thank Marvin00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Comfort Inn Hotel Newport News, responded to this reviewResponded 18 November 2013

Dear Marvin00,

Thank you for sharing your experience at our hotel with your fellow travelers. We are stoked that you noticed our brand new beds, and would like to point out that the beds are just the first phase of total property makeover. With that being said, we hope you return in the near future to witness our upgrades first hand! We look forward to hosting your future stays in the area, and we appreciate your business. Please feel free to contact me personally to arrange your visit in the area. Happy Holidays!

Regards,

Rebecca Waller, GSM - Comfort Inn Newport News

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave, Newport News, VA 23602-6930
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Newport News
Price Range: £41 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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