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“Budget friendly hotel”

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Comfort Inn Newport News/Williamsburg East
Ranked #11 of 38 Hotels in Newport News
GreenLeadersBronze level
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Budget friendly hotel”
Reviewed 6 July 2014 via mobile

We stayed at this hotel based on its convenience to the surrounding area's attractions. The hotel staff was friendly and the free breakfast was great. The bed wasn't the most comfortable but the room was nice. There was plenty of parking and the hotel next doors shares amenities. The free internet wasn't too and either. I'd stay again if I found myself in the area.

Stayed July 2014
Helpful?
1 Thank Lovetoroadtrip82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Coventry, United Kingdom
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 July 2014

Positives - staff really friendly, good location, bed comfortable, shower powerful.
Negatives - decor old and in need of bringing into this century,
Had a good stay and will definatley staff next time I visit the area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woodfordl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, 16 July 2014
Dear Woodfordl,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampton, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2014 via mobile

My daughter had a slumber party for her bday. Hotel was very nice, clean, and add a nice location. The rooms were small, but very clean, and up-to-date. The staff was awesome! The breakfast was also very delicious. We had awesome service from the time we walked in until check out. I was very impressed with the staffing and their willingness to satisfy their customers.

Stayed June 2014, travelled with family
Helpful?
1 Thank Matyzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport News, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

I'm very pleased with the food preparations for continental breakfast Mrs. Gretta has preformed beyond the call of duty. keeping area very clean and etc.
address was 16890 Warwick Blvd. Suite B - Newport News, VA 23603 (757) 887-3300
Time and dates of staying June 04/June 05/ June 06/June 07/2014 My Name Bernard Robinson
and Sandra Gourdine- Robinson

Green Features: customers agency warm and loving and kind Newport News environmentally friendly practices on top of all list.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kyrajoy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, 17 June 2014
I greatly appreciate your 5-star review and your compliments about breakfast service and Greta. She will be so happy to hear that you said she took great care of you. Please visit us again soon.
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Atlanta, Georgia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

The hotel was very nice. The room was very clean and the bed was very comfortable. The location right outside the base was excellent. Michelle, at the front desk, was very helpful, very pleasant and very accomodating. The housekeeping staff were very nice and friendly. The complimentary breakfast was excellent. There was a large variety of food and drinks and it was all fresh and very good and there was plenty of it. The location was nice and quiet. The only negative is, while the tv and furniture seemed updated, the carpet seemed a little old. It may have just been the color scheme because it didn't seem worn or anything, it just seemed a little dark, I would definitely stay here again and I would definitely recommend it to others.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacquelyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, 16 June 2014
Thank you so much for your compliments about our hotel, location, service, and breakfast and upgraded TVs and furnishings. I will be sure to let Michelle and our housekeeping team know how much you appreciated them for being helpful and friendly to you. Please choose us again and we'll work to make your next visit 5-star!
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Middletown
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

It has been many years since we stayed at a Holiday Inn Express. We would stay here again when visiting this area. It was quite and clean. It was close to I-64 and US 60. It was close to Yorktown, which is where we visited. Doug, who checked us in, was very nice and helpful. Great cookies and coffee! The breakfast was very nice and Hazel was delightful. The only issue that was no big deal, was our room smelled a little bit of cigar smoke. We were told that the fifth floor had been a smoking floor and they were in the process of making the hotel 100% smoke free.

Room Tip: They had no restaurant but had a continental breakfast. There are a few fast food chain restaurants...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, 16 June 2014
Thank you for writing a 5-star review about our Holiday Inn Express. We are so glad you enjoyed your visit immensely and will be sure to let Hazel and Doug know how much you appreciated their service. Thank you for also letting me know what we can do to make your next visit perfect. We look forward to welcoming you back soon.
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Kill Devil Hills, North Carolina
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 June 2014

We checked in and DOUG could not have been nicer. He was so pleasant and welcoming. We greeted us with a kind smile and thanked us for being a loyal IHG member. We went to our room and we could not believe it- clean, large and had 2 burner stove top- microwave- fridge- cooking utensils as well as glasses, dishes, silverware. When I went up to get ice- 2nd floor- there were 2 washers- dryers, a snack machine, drink machine and ice. Nice quiet evening of rest with two firm pillows and two soft pillows. The next morning we went down for breakfast and GRETTA was there- what a gem! She had that breakfast area in tip=top shape- clean and welcoming. The variety of choices for breakfast was great- eggs, biscuits-gravy, sausage, variety of bagels/muffins and wonderful cinnamon rolls as well as fruit, cereal and fresh made pancakes. She was so kind and caring- THANK you for a job well done.
Then when we checked out- the young lady at the desk was also kind and caring- would stay there again definitely. Well worth the extra few miles we have to travel to go to the Hampton VAMC- much better then other one of their "sister" hotels that is in better location- but always has "issues" even though is in harbor in Hampton.

Room Tip: Just give them a chance= GREAT service- location and staff
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review, 9 June 2014
We cannot thank you enough for writing a 5-star review about your experience staying with us! My team and I are so glad you were pleased with the service, cleanliness, breakfast and room. All of our double rooms are more spacious with the amenities you described. We look forward to welcoming you back here again very soon.
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Additional Information about Comfort Inn Newport News/Williamsburg East

Property: Comfort Inn Newport News/Williamsburg East
Address: 16890 Warwick Blvd, Suite B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn

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