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“Well, its not a 4star...”

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Extended Stay America - Newport News - Oyster Point
Ranked #15 of 39 Hotels in Newport News
Reviewed 25 February 2013

Some of the staff was decent but it was a lady and guy who were on the front desk on our second day who were RUDE....to our guests as they waited in the lobby for us to get there.
Is that the "love" the State of Virigina bosts about...if so, please KEEP it.

The rooms were VERY hard to warm, and you could hear noises next door...I felt safe, the hotel was OFF of Jefferson Ave, which has a small mall and TGIF to Target, and most any other meal place you can think of. There is an ice skating rink, CNU, hospital, and a couple of museums, all within about a 7minute drive (with traffic lights).....So overall not bad for a work sponsored stay.

  • Stayed: January 2013, travelled on business
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2  Thank pky_pook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 12 March 2013

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (65)
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45 - 51 of 65 reviews

Reviewed 8 February 2013

D Seymour
Great and friendly staff very helpful. Jackie and Toni the best. Clean and nice rooms. Close to my job good walking distance. Any problems I had were solved in no time. Thanks for everything.

  • Stayed: February 2013
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Thank DSeymour26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 1 March 2013

t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

I have been staying at the hotel every weekend for the last couple of months it is very employee friendly as they have a wonderful staff plenty of restaurants nearby and overall just a excellent stay I would definitely recommend extended stay hotel for long or short term stay

  • Stayed: February 2013
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Thank jrk2590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 1 March 2013

t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2013 via mobile

We booked this hotel based on the location near cnu and it being mentioned on cnu website. We pull in and are created by cars that looked like they were at one time probably part of a crime. The lady at the front desk was the only thing good about this place. She was super nice and probably should be employed elsewhere. She informed us that we were upgraded for free. Gosh help us if we ended up on the not upgraded room. We enter the room and it was nothing short of disgusting. It was dirty small and the furniture was gross. The last straw was the toilet that wouldn't flush. When we called the front desk the very nice women came And tried to teAch is how to flush our toilet by sticking our hands in the bowl and pulling the level. We then informed her we were leaving and went elsewhere. She was super nice though and fully refunded our money

  • Stayed: January 2013
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Thank tinyrucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 1 March 2013

I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
.................................................

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Reviewed 19 January 2013

Very convienient to the whole Hampton Roads Area. Shopping, resturants, & "Night Spots" are very close & easy too get to, many within a 5 minute walk. Manager (Jackie) & her entire staff will make you feel like you're more of a "friend" than a paying guest. They're very attentive, polite, & ready to do whatever it takes to make your stay memorable. And they're cute, to boot!
My job is "100% Travel", so I stay in LOTS of different levels of hotels. I've found this particular location to be right up in the top 2 per cent of extended stay type hotels that I've stayed in. Great value, GREATER people, & a great location. WHEN I come back to the area, I'll be staying here again!

  • Stayed: January 2013, travelled on business
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Thank Rexx T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 22 January 2013

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

I would like to say that Ms. Jackie and her staff have treated my coleagues and I as if we were members of their family. I have personally been staying here since July. My room was better than average for an ESA. The staff is friendly and helpful, its quiet and close to most everything you need or want. I will be returning in the near future. If your looking for a good value and a nice place to stay I strongly recommend you call Ms. Jackie she will take take of you.

  • Stayed: November 2012, travelled on business
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Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 21 December 2012

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2012

The staff is very friendly and helpful. Its pretty quiet but not saying that you don't have your occasional incidences. I have stayed here on and off for 3 years now and have had a few issues but the manager was quick to rectify them. You get what you pay for. It's not the Hilton so don't expect 5-star service.

Room Tip: The rooms in the front of the building tends to be more quiet than the back side.
  • Stayed: September 2012, travelled with family
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Thank ocnl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 25 October 2012

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606-1905
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 39 Hotels in Newport News
Price Range: £47 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, TripOnline SA, Expedia, Hotels.com, Ebookers, Cancelon and Evoline ltd so you can book your Extended Stay America - Newport News - Oyster Point reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay

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