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“Think Twice Before Staying Here” 2 of 5 bubbles
Review of Extended Stay America - Newport News - Oyster Point

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Extended Stay America - Newport News - Oyster Point
Ranked #22 of 38 Hotels in Newport News
Newport News, Virginia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Think Twice Before Staying Here”
2 of 5 bubbles Reviewed 16 October 2010

We were relocating to the area and needed a place for us and our animals. The price was good but otherwise the location was not. If you get there after the office has closed you have to call the night manager on a special phone and they did not answer and we had to try several times to reach them. The room itself was clean but tiny and we did not feel very safe. This hotel has many permanent residents who were friendly but gave the hotel a different atmosphere. Clean yes, Safe no. Would not recommend.

  • Stayed June 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tiggertoo1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

Traveller rating
    8
    11
    6
    5
    21
See reviews for
15
7
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16
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Yorktown, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 30 May 2010

The moment that I pulled up to the room I was being wathced by hotel guests as if they were waiting to see what I was placing into the unit. Also there was a suspicious vehicle that circled the building multiple times that was filled with adult males. One of the men got out, ran up to a room handed something to a resident and then took off. There were also several non-residents that were throughout the property as well as a vehicle in a parking stall that didn't not have wheels and was on wooden blocks.

Outdated, single serve coffee pot, cheap silverware, toilet seat had what appeard to be dog bite marks on it. Bed was horribly uncomfortable ...

I ended up calling over 10 different long-term type stay hotels just to get out ASAP. Finally I had to rent a hotel for a night and then move again to a MUCH SAFER and CLEANER TownePlace Suites Marriott.

  • Stayed May 2010, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank technoranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 January 2009

I checked in late at night with my teenage son. I was totally creeped out by the front desk staff. I was scared to death to travel to the elevator that led to my room. I was happy to have someone with me being a woman. The elevator sounded like it was getting stuck as it made its way up the shaft. And as if I thought things couldn't get worse, I entered the room. Another smoke filled funky room. I was scared to sleep on the bed and considered sleeping in the car. I was so happy my stay would only be for a few hours. NEVER EVER EVER AGAIN....even if I was desperate. This was the WORSE.

  • Liked — I liked leaving the place
  • Disliked — Everything about the place was horrible.
  • Stayed August 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank MsOntheMove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport News
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 June 2007

I am currently staying in this Extended Stay. If my company hadn't paid for the room I wouldn't be staying here. All of the other complaints I have seen from others have not been in vain:

1) Smelled like smoking room upon arrival.even though door says non-smoking.
2) Sheets won't stay on bed. Not to mention nasty stains on the covers.
3) Can't beg enough for them to clean the room once a week like they are supposed to. I finally gave in and asked the front desk for some help.
4) Bring slippers for walking on nasty floors. Catapillers are a constant threat.
5) Air Conditioner is so loud it will wake you up with the knocking.
6) TV is small and won't go below half volume so talking on the phone with the tv on is hard.

You get the picture. It is worth paying double or triple to stay in a halfway decent place, unless you are big on a camping type atmosphere.

  • Liked — Internet Access
  • Disliked — Not enough water pressure in sink. Had to use kitchen sink to shave/brush teeth
  • Stayed June 2007, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank extend666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
5 of 5 bubbles Reviewed 9 April 2007

I travel 8 to 9 months of the year and I stay with Extended Stay America across the country because I stay for a week or more. This hotel has it all from excellent customer service to clean rooms. The staff really show that they care about you, I was having some issues finding my way around and the front desk lady I believe her name was Emoni helped me the entire time with what ever I needed. I also meet the Manager Mr. Callahan he is a very big asset to your company he was very professional and helpful also with all my needs. I will make sure I tell my company to stay with Extended Stay from now on.

  • Liked — Everything
  • Disliked — N/A
  • Stayed March 2007, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank firstnetworkusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 23 October 2006

The amenities in the room are horrible. I stayed in the Extended Stay in Secaucus New Jersey,and it was fabulous. So I figured it was the same chain,and they would be just as good. Absolutely not. This hotel should close its doors. There was no toilet paper in the room,no coffee to go along with the coffe maker they give you. And they do not clean your room daily. We did not get fresh towels the next day,nor did we get clean sheets. The television did not work. I would never recommend this hotel to anyone.

  • Stayed October 2006, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sunflower83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 8 August 2006

Family and friends traveled to VA for the AAU Track & Field Jr. Olympics and booked 6 rooms for a 7 day stay at Extended Stay - Chesapeak but due to renovations were moved to the Newport News location.

Check-in - Angela was very nice but had to change our rooms 3 different times before we found a clean one. That should have been the first clue for trouble ahead. Take plenty of disinfected and air freshener, the rooms smell stale and sour, the bathrooms aren't clean and beware of pet hair. Also make sure to check for clean beding as soon as you get in your room (that's a given).

They do not have house keeping unless you are staying over 7 days. So bring cleaning supplies to freshen up your room.

Getting towels is a BIG problem. They come few and far in-between if you can get any at all. We asked for extra towels but was told we had to get them in the morning. The next morning we asked for clean towels, still no towels. That afternoon about 3 o'clock after returning from a very hot outing, we asked for towels and was told that they didn't have any towels and it would be about 2 and 1/2 hours before some MIGHT be available. Denise told me that it wasn't her job to provide towels but to run the desk. Trying to be understanding about the situation I volunteered to wash some towels. Denise told me that I would have to use MY own money to pay for the towels to be washed. Now why would I pay them to wash their towels. It was very clear that the guess at this hotel was not the #1 priority so we checked out of the hotel about 1/2 hour later. We were able to get rooms about 7-10 minutes away at the Holiday Inn in Hampton Roads and it was the best move we could have made. It's across from the mall, has two pools, 1 indoors, 1 out, room service etc. and every resturant you can think of minutes away.

  • Liked — Angela was very nice
  • Disliked — Denise had a very nasty attitude
  • Tips/Secrets — Don't pick this hotel
  • Stayed July 2006, travelled with family
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sofass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Newport News - Oyster Point

Property: Extended Stay America - Newport News - Oyster Point
Address: 11708 Jefferson Ave, Newport News, VA 23606
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #22 of 38 Hotels in Newport News
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Newport News - Oyster Point 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Travel Republic (UK), Extended Stay and Expedia so you can book your Extended Stay America - Newport News - Oyster Point reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay

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