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“Nice Hotel”

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Holiday Inn Express & Suites Newport News
Ranked #5 of 40 Hotels in Newport News
Certificate of Excellence
Reviewed 12 August 2011

This is a nice hotel, neat and clean. The front desk staff was very helpful, polite and made our stay comfortable. There was a question about the breakfast which was a bit confusing. We had coupons which we thought covered our breakfast and the kids ate free - however, that was a bit misleading. When we asked at the front desk about the breakfast policy, we were told that the coupons only covered two breakfasts per room - so if you have children then you had to pay. The breakfast was fair at best and you may have fared better at the IHOP, Waffle House or one the other breakfast eateries. However, this was a nice Holiday Inn and we would definitely stay here again!

  • Stayed: August 2011, travelled with family
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Thank klindsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 - 177 of 209 reviews

Reviewed 8 August 2011

I booked a room at this Holiday Inn on HotWire for $61/night. It is located 15 miles from Busch Gardens Williamsburg and around 30 miles from Virginia Beach. We spent time at both on this trip. The hotel is conveniently located right off the interstate in what appears to be a good section of Newport News. This hotel is 1-2 exits down from the airport and we did not hear any aircraft noise.

The rooms are nice with good beds, nice bathroom and shower, flat screen TV, quality furnishings and fixtures. If you ask at the desk about joining their rewards program, they give you free breakfast coupons for the breakfast buffett in the attached restaurant. The breakfast was good and much more than a continental breakfast at similar hotels.

The only complaint is that the maid staff turned off the A/C while we were gone during the day. The room was still reasonably cool, but they need to know on a multi-day stay that they should NOT change the customer's temperature settings.

The staff was very friendly and nice. They proudly displayed a Trip Advisor rating placard in their lobby. I highly recommend this hotel for visits to the area. It is worth the short drive to Busch Gardens to avoid the nasty budget motels in Williamsburg or paying $100/night more for a decent room.

Room Tip: I use Hotwire and select rooms that are 3 stars or above.
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  • Stayed: August 2011, travelled with family
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Thank RichardHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperator, Owner at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 23 August 2011

Thanks for taking time to write such a nice review. And, lucky for you that you were able to secure one of the few Hotwire rates we have out there on a weekly basis!

Thanks for your description of the hotel and for your suggestions. We have already addressed them with the team.

Hope to see you back again during your next trip to Newport News.

Kimberly Christner, CEO

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Reviewed 21 July 2011

This hotel is very nice. Clean, well decorated. The staff is very friendly and helpful. We really enjoyed staying here. The breakfast is in a restaurant and only free if you have coupons with your stay. It was a very good breakfast buffet and comfortable setting. It is easy not to see this hotel from the street, because there is another hotel right at the street where you have to turn in and coming from the west at the angle of the road, you have to look back toward the left to see it.

  • Stayed: June 2011, travelled with family
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1  Thank SKW78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperator, Owner at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 23 August 2011

Thank you so much for taking time to write such a nice review! We appreciate it!

Kimberly Christner, CEO

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Reviewed 13 July 2011

This is a good place to stay. Everyone on the staff was friendly and helpful. Everything was clean, the beds were comfortable (I love Holiday Inn beds - firm, but with that snuggle-on-in pillowtop mattress cover.) The bathroom is large, with tons of vanity space to spread out your things. Towels were plentiful and plush. The shower was great - the water gets very hot, and the shower head was adjustable. The pulse setting was great after a long, hot day at Busch Gardens. The shower curtain had that curved curtain rod to give you extra space.
When I checked in I was given a coupon for a free appetizer at the in-house Italian restaurant, and a free breakfast coupon. Obviously the gimmick is that they only give you one, so if you want to feed the whole family, you'll still end up buying breakfast, but this hotel does not advertise free breakfast (it's not a Holiday Inn Express) so getting the one coupon was a nice surprise. The breakfast buffet included bagels, toast, fresh fruit, sausage, bacon, eggs, potatoes, and cereals the day I was there.
We did not use the pool, but it looked very inviting.
The internet access in the rooms is not wireless, but an ethernet cable is provided. Of course you're limited to one computer being online at a time.
The AC worked well. It did create a little noise, but I never heard other hotel noises - no doors slamming or upstairs people walking, so maybe the AC created just the right "white noise" to drown things out. The room has a microwave and fridge, too. The fridge made little noises of its own, too.
The hotel is practically in the highway right-of-way for the ramp to I-64. To get to it from I-64, get over to the left as soon as you get on Morris, and make the very first LEFT on Louise. The GPS was very confused about this, and it looks like you are pulling into a different hotel parking lot, but it's the only access to the Holiday Inn.

  • Stayed: July 2011, travelled with family
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1  Thank SouthpawKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperator, Owner at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 23 August 2011

Thank you so much for such a wonderful and thoughtful review! You took such great care to express your experience and we truly appreciate it!

We do offer our Priority Club members a free appetizer and free breakfast for the PC member. Fiorello's Italian Restaurant is so super fabulous we just want to make sure our guests get to experience the dinner! True Sicilian cooking! The pasta is wonderful, portions are huge and the pizzas - oh boy!

We look forward to your next visit!

Kimberly Christner, CEO

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Reviewed 8 July 2011

We stayed here for 3 nights over July 4th weekend and could not be happier with our choice. The hotel is close to Virginia Beach, Williamsburg, and Busch Gardens. The room was spacious and clean (we did have a little trouble with the shower). The hotel provides free coffee and hot chocolate, and kids eat free at the adjacent Italian restaurant for breakfast with at least one paying adult.

One minus is that there is no Wi-Fi connection in the room (only in the lobby). Other than that, this is a great option if you are in the area of Williamsburg.

  • Stayed: July 2011, travelled with family
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2  Thank goshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperator, Owner at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 23 August 2011

Thank you so much for your comments. We're so glad you enjoyed your vacation and saw the benefit of staying "in the middel of it all". We're right between Busch Gardens and Virginia Beach so it's just perfect if you want to do both.

As for the wi-fi, I'm happy to report that since your stay we now have wi-fi installed throughout the property!

Look forward to your next visit to Newport News!

Kimberly Christner, CEO

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Reviewed 1 July 2011

We just got back from this hotel and I have to say I was impressed. We had a group that was traveling here for basketball tournament for my daughter. The Boo Williams Sportsplex is about 5 mi away and a very easy drive. The rooms were clean, beds were comfortable and bathroom was roomy. Had a small problem with the refrig and the maintenance just brought up a new one. Everyone was friendly and most all the hotel personnel greeted you. The hotel has a small indoor pool which was fine for the kids. The location is right off of route 64. Walmart, WaWa and Waffle house very close by as well as most of the fast food chains for a quick bite in between games. The Italian restaurant in the hotel was outstanding as far as the food quality. Service was spotty at times as they didn't seem to be able to handle a full house. Not a deal breaker as I said the food was some of the best Italian I've had(and we've had a lot of good Italian food).
If you are traveling for sporiting events in the area, definitely would stay here. Everyone in our group was very pleased. Dee Garland who handled the sales for groups was great to work with and couldn't be nicer!

  • Stayed: June 2011, travelled with family
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2  Thank Alext0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperator, Owner at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 23 August 2011

Thank you so much for your wonderful comments regarding the hotel! The staff works so hard to make sure that everything is perfect and that guests have a terrific stay.

We so enjoy supporting the Boo Williams tournaments each year. Great thing for the kids!

We look forward to having you back again next year!

Kimberly Christner, CEO

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Reviewed 22 June 2011

The hotel is very clean, the rooms were spacious, and well maintained. The beaches were close by and restaurants were vey close as well. The staff was more than helpful! Damaris and David provided awesome customer service and made this a hotel that I will return to in the future with my daughter.

  • Stayed: June 2011, travelled with family
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1  Thank jeanine920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Newport News

Address: 943 J Clyde Morris Blvd, Newport News, VA 23601-1003
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 40 Hotels in Newport News
Price Range: £62 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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