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Holiday Inn Express & Suites Newport News
Ranked #6 of 38 Hotels in Newport News
Medford, New Jersey
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
5 of 5 bubbles Reviewed 20 April 2014

Traveled to see family. I used IHG point to book 2 rooms. The Hotel personnel and staff were super! They had supplied a porta crib for my daughters baby. Rooms were clean and very comfortable, TV was 40" LED and had a DVD player Fridge and coffee pot in room. Thank-you the the staff and personnel. They had several groups of sports teams there and halls and pool area were well kept.. and quiet. GREAT HOTEL I'M IMPRESSED...

Room Tip: Good place to stay
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 7 May 2014
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and the friendliness of our staff. e.Thank you for your business and thank you again for your review. We look forward to seeing you again soon when you are in the Newport News/ Williamsburg area.
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190 reviews from our community

Traveller rating
    94
    68
    19
    6
    3
See reviews for
86
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
7 reviews
7 hotel reviews
4 of 5 bubbles Reviewed 9 April 2014

In town for a funeral needed a place to stay for the night. Hotel check in was easy no issues. Room was clean and comfortable. Bed was very comfortable, room had a microwave and fridge. Hotel stay made a sad time, comfortable and relaxing.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 7 May 2014
Dear Sharon

Thank you so much for your time. We sincerely apologize for problems you experienced while you were in our home. We will pass this valuable feedback on to our staff. We really appreciate all of our feedback. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again when you're in Newport News.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

My wife and I have stayed at this property several times for trips to Busch Gardens (as an alternative to the many overpriced and/or mediocre hotels in Williamsburg). Although situated 15 miles south of Busch Gardens, this is 15 miles almost exclusively on I-64 so it can take you just as long to get to the park as some Central Williamsburg hotels due to lights, traffic, etc.

We just returned from another weekend trip, selecting the Holiday Inn Newport News once again at our hotel. I learned from the front desk that the hotel no longer offers the free breakfast for Priority Club/IHG Rewards members as of the beginning of 2014. This was a huge disappointment for us as this is one of the attributes that made this hotel an excellent value. Upon checking in around 11 PM after a five hour drive, we discovered that the air conditioning in our room was not working and it was very stuffy. We called the front desk, and they sent 'security' up to dismantle the front of the unit and perform some trick to fix the compressor. Although this did not take a significant amount of time, it was surely an inconvenience when we simply wanted to unpack, shower and head to bed. Now Saturday, when we returned from Busch Gardens, we found that housekeeping had only replaced ONE towel in our room! I am not saying that they left old towels and just gave us one new one, they took the old towels and gave us one bath towel (no other towels at all). I called the front desk to let them know, and it took about 20 minutes for the same security person to provide us with some towels. Finally, I saw that there was a Samsung DVD/VHS combo attached to the television, so we rented a Redbox movie to watch in the evening. Well, after renting the DVD, the player would not load the disc properly and it would not play (it was stuck on the "load" mode). I have this exact same player, so there was no issue on figuring out how to work it. One other minor thing - I had called the hotel in advance to request a room on the top floor, but we were allocated a room on the 3rd floor. I know that these requests cannot be guaranteed, but there is usually not an issue.

So just too many problems in a short amount of time. This, combined with the change in the breakfast policy, would definitely make me reconsider a stay here.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Thrillrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this review, 8 April 2014
Dear Thrillrider,

Thank you very much for sharing your experience with us. We greatly appreciate you taking the time to bring this matter to our attention.

I sincerely apologize for you did not find your room condition to your liking and for the inconvenience you had with our service level. We deeply regret that we were not able to exceed or at least meet your expectations.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
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Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

One of the best experiences of any of the hotels we have stayed. We travel three times a year. We were impressed with our stay here at the Holiday Inn Newport news. The room was very safe,clean & comfortable. Dan Cullinan the general manager was very pleasant when we arrived he gave us his business card to assure us that in the future if he could help us with hotel arrangements to give him a call. We planned another trip the very next weekend for our daughter's wedding. We knew we were going to stay @ the Holiday Inn Newport News because of our wonderful experience and how friendly Dan was. We pull out Dan Cullinan's card and gave him a call he did not know who we were but I told him that he gave us his card and assured us that if we needed anything to give him a call. We made arrangements with Dan Cullinan for another weekend stay. To our surprise when we arrived he had the best suite booked for us and plus complimentary breakfast tickets to eat at the great Italian restaurant. Dan's the man. Thanks Dan for making our stay welcome and pleasant. We will be back.
Paul & Janet

Room Tip: The General Manager Dan Cullinan & Staff will help you pick the best room with the best rates.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 7 May 2014
Thank you so much for your time. We will pass this valuable feedback on to our staff. We really appreciate all of our feedback. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again...
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Baltimore, Maryland
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

I stayed at the hotel to visit with family in the area. The hotel is in a great location. It is right off the highway. The staff were very friendly. The hotel was clean and the room was very nice. I enjoyed every part of my stay. I would stay at this location again.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Angie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 19 November 2013
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and the cleanliness as wells as the friendliness of our staff. Thank you for your continued support of IHG Brand and thank you again for your review. We look forward to seeing you again in Newport News soon!
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Upper Darby, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed 3 September 2013

This hotel was very nice, we had a beautiful room, we were on the first floor, I would have liked to be higher. It was such a big room and the bedroom was huge and the bathroom very clean and well lit. It had the best coffee machine with hot chocolate and deserts in the hallway. The food was great in the Italian restaurant, down the hall. It was a great location to go to anywhere. thank you to the staff they were great.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Cathe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 10 September 2013
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and the friendliness of our staff. Thank you for your business and thank you again for your review. We look forward to seeing you again soon when you are in the Newport News/ Williamsburg area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saipan, Mariana Islands
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 6 August 2013 via mobile

My friends and I checked in for a night and it was awesome! The location of this hotel is perfect if you want to visit Virginia Beach because its like 20-30 mins drive away and an affordable place to stay. Having a nearer place to the beach could cost more for a night so we prefer a few minutes away rather than pay so much more.The room was clean, the bed was soft,the bathroom and room was spacious! They also provide 2 free breakfast buffet which is a perfect deal, but if you have more than two guests they can pay $12.99 per person. Which is okay because you'll get full with several choices! My friends and I got lots of rest in this hotel to continue our trip around Virginia!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erihde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this review, 10 September 2013
Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and the friendliness of our staff. We strive for excellence in all categories mentioned. Thank you for your business and thank you again for your review. We look forward to seeing you again soon when you are in the Newport News/ Williamsburg area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Newport News

Property: Holiday Inn Express & Suites Newport News
Address: 943 J Clyde Morris Blvd, Newport News, VA 23601-1003
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 38 Hotels in Newport News
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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