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“Our Home away from Home”

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Holiday Inn Express & Suites Newport News
Ranked #7 of 40 Hotels in Newport News
Certificate of Excellence
Reviewed 14 May 2014

As truck drivers we stay at lots of Holiday Inns. Doug was great, after a very long day of driving, he made check in a beeeze. Also was very helpful telling about best local pizza & all of our other needs. Thanks Doug for a welcoming face after a long day.

  • Stayed: May 2014
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Thank truckdrivrforammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 8 July 2014

Thank you for taking the time to leave your valuable feedback. Although everything you mentioned in your review you will experience at our property we have to give credit where credit is due. This belongs to the Holiday Inn Express in Newport News. I personally know Doug and the management and I will ensure that they will see your feedback. Good job Doug!!!!!

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Write a ReviewReviews (211)
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118 - 124 of 211 reviews

Reviewed 12 May 2014

This hotel is very nice, the People are nice. It is a great location when traveling between Williamsburg and Virginia Beach. It seems to be close to a half way point between the two tourist locations. The rooms were nice, very clean. I would stay here again. Thank you.

Room Tip: Try to stay away from ice machine and elevators.
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  • Stayed: May 2014, travelled solo
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1  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 3 June 2014

Thank you for taking time to leave us your valuable feedback. We love the fact you liked your stay. Please come back and see us when you're in Newport News.

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Reviewed 6 May 2014

the staff was first and foremost very friendly, professional, courteous, and extremely accommodating. also, the room was very clean and quiet.
would definitely recommend and will stay there again on our next trip to newport news. well done...
and THANK YOU ALL!

  • Stayed: May 2014, travelled on business
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Thank joyce m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 7 May 2014

Dear Joycem

I cannot thank you enough for staying with us writing such a wonderful 5-star review of our Holiday Inn! It is fantastic to hear that you love our service, cleanliness.We are flattered that you think so well of us and look forward to continuing to welcome you back often. Best Wishes!

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Reviewed 20 April 2014

Traveled to see family. I used IHG point to book 2 rooms. The Hotel personnel and staff were super! They had supplied a porta crib for my daughters baby. Rooms were clean and very comfortable, TV was 40" LED and had a DVD player Fridge and coffee pot in room. Thank-you the the staff and personnel. They had several groups of sports teams there and halls and pool area were well kept.. and quiet. GREAT HOTEL I'M IMPRESSED...

Room Tip: Good place to stay
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  • Stayed: April 2014, travelled with family
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 7 May 2014

Thank you for taking the time to submit a review and for staying with us at Holiday Inn Newport News. We are happy to hear that you enjoyed your stay and the friendliness of our staff. e.Thank you for your business and thank you again for your review. We look forward to seeing you again soon when you are in the Newport News/ Williamsburg area.

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Reviewed 9 April 2014

In town for a funeral needed a place to stay for the night. Hotel check in was easy no issues. Room was clean and comfortable. Bed was very comfortable, room had a microwave and fridge. Hotel stay made a sad time, comfortable and relaxing.

  • Stayed: April 2014, travelled with family
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Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 7 May 2014

Dear Sharon

Thank you so much for your time. We sincerely apologize for problems you experienced while you were in our home. We will pass this valuable feedback on to our staff. We really appreciate all of our feedback. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again when you're in Newport News.

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Reviewed 24 March 2014

My wife and I have stayed at this property several times for trips to Busch Gardens (as an alternative to the many overpriced and/or mediocre hotels in Williamsburg). Although situated 15 miles south of Busch Gardens, this is 15 miles almost exclusively on I-64 so it can take you just as long to get to the park as some Central Williamsburg hotels due to lights, traffic, etc.

We just returned from another weekend trip, selecting the Holiday Inn Newport News once again at our hotel. I learned from the front desk that the hotel no longer offers the free breakfast for Priority Club/IHG Rewards members as of the beginning of 2014. This was a huge disappointment for us as this is one of the attributes that made this hotel an excellent value. Upon checking in around 11 PM after a five hour drive, we discovered that the air conditioning in our room was not working and it was very stuffy. We called the front desk, and they sent 'security' up to dismantle the front of the unit and perform some trick to fix the compressor. Although this did not take a significant amount of time, it was surely an inconvenience when we simply wanted to unpack, shower and head to bed. Now Saturday, when we returned from Busch Gardens, we found that housekeeping had only replaced ONE towel in our room! I am not saying that they left old towels and just gave us one new one, they took the old towels and gave us one bath towel (no other towels at all). I called the front desk to let them know, and it took about 20 minutes for the same security person to provide us with some towels. Finally, I saw that there was a Samsung DVD/VHS combo attached to the television, so we rented a Redbox movie to watch in the evening. Well, after renting the DVD, the player would not load the disc properly and it would not play (it was stuck on the "load" mode). I have this exact same player, so there was no issue on figuring out how to work it. One other minor thing - I had called the hotel in advance to request a room on the top floor, but we were allocated a room on the 3rd floor. I know that these requests cannot be guaranteed, but there is usually not an issue.

So just too many problems in a short amount of time. This, combined with the change in the breakfast policy, would definitely make me reconsider a stay here.

  • Stayed: March 2014, travelled as a couple
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1  Thank Thrillrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 8 April 2014

Dear Thrillrider,

Thank you very much for sharing your experience with us. We greatly appreciate you taking the time to bring this matter to our attention.

I sincerely apologize for you did not find your room condition to your liking and for the inconvenience you had with our service level. We deeply regret that we were not able to exceed or at least meet your expectations.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 23 March 2014

One of the best experiences of any of the hotels we have stayed. We travel three times a year. We were impressed with our stay here at the Holiday Inn Newport news. The room was very safe,clean & comfortable. Dan Cullinan the general manager was very pleasant when we arrived he gave us his business card to assure us that in the future if he could help us with hotel arrangements to give him a call. We planned another trip the very next weekend for our daughter's wedding. We knew we were going to stay @ the Holiday Inn Newport News because of our wonderful experience and how friendly Dan was. We pull out Dan Cullinan's card and gave him a call he did not know who we were but I told him that he gave us his card and assured us that if we needed anything to give him a call. We made arrangements with Dan Cullinan for another weekend stay. To our surprise when we arrived he had the best suite booked for us and plus complimentary breakfast tickets to eat at the great Italian restaurant. Dan's the man. Thanks Dan for making our stay welcome and pleasant. We will be back.
Paul & Janet

Room Tip: The General Manager Dan Cullinan & Staff will help you pick the best room with the best rates.
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  • Stayed: February 2014, travelled with family
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2  Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David J, Manager at Holiday Inn Express & Suites Newport News, responded to this reviewResponded 7 May 2014

Thank you so much for your time. We will pass this valuable feedback on to our staff. We really appreciate all of our feedback. We strive to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again...

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Additional Information about Holiday Inn Express & Suites Newport News

Address: 943 J Clyde Morris Blvd, Newport News, VA 23601-1003
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 40 Hotels in Newport News
Price Range: £67 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Newport News 3*
Number of rooms: 122
Official Description (provided by the hotel):
Stay at the Newport News Holiday Inn Express & Suites, formerly the Holiday Inn and Suites Our award-winning hotel is conveniently located near the Newport News / Williamsburg International Airport, and Joint Base Langley-Eustis allowing you to reach your destinations effortlessly. Since our hotel is nestled in the heart of Newport News, work sites including the Naval Weapons Station, Northrop Grumman Shipbuilding, Boeing, NASA, Ferguson Enterprises and Jefferson Lab are just a few of the surrounding companies. We offer free high-speed internet and complimentary business center services making it easier for you to get work done efficiently. There is always something to do in Newport News, whether it's learning the rich naval history at the Mariner's Museum, visiting the endangered animals at the Virginia Living Museum, or relishing in the diverse cultures of the performances at the Ferguson Center for the Arts, we're happy to assist in planning your trip. Enjoy dining and shopping with us at the City Center, or the new Marketplace at Tech Center just a few miles from us. We at the Holiday Inn Express and Suites take great pride in our customer service and the amenities we offer our guests such as the free hot breakfast in the morning, our 24-hour convenience store, fitness center and our indoor heated pool. Let us help you plan your trip for business or leisure, we offer you what you need, stay smart and stay with us at the Holiday Inn Express and Suites! ... more   less 
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Also Known As:
Holiday Inn Newport News Hotel Newport News
Newport News Holiday Inn

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